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Provincial Attachment System Information

On behalf of NNPBC and our partners at the Ministry of Health, thanks to each one of the NPs who helped get us to this point with the new Provincial Attachment System (PAS).

Whether you participated in user design groups or attended an informational webinar, your perspective helped shape the PAS into a tool that will not only help people in BC access crucial primary care, but will also:

  • Help NPs who are building new practices or expanding their panels,
  • Reduce administrative burden of panel maintenance going forward, and
  • Better measure progress and identify capacity so communities can better plan for the future.

As you may remember, in July, NNPBC along with our partners in the Ministry of Health and Doctors of BC, announced the first step to the PAS program.

The Health Connect Registry (HCR), hosted by HealthLink BC, was expanded from select communities to all communities throughout B.C., connecting people to a primary-care provider based on:

  • Their health needs,
  • The provider's ability to take on those needs, and
  • The region.

The HCR is the access point for patients seeking primary care to register themselves and people they care for to be attached to a primary care provider.

Our focus now is to take some simple steps to register and signal our capacity to take on new patients through the provider-facing registries.

Next Steps

During the week of September 20th, the provider-focused side of the PAS launched for NPs to register and manage panel information. This side of the system is made of two streams:

click to enlarge
  1. Panel Registry: NPs can log into this registry to identify if they are able to take on new patients and manage patient panel information (once submitted).   View Infographic
  2. Clinic and Provider Registry: Medical and clinical directors will log into this registry to provide basic information about their clinics, including address, operating hours, and physician, NP and/or clinical staff. The registry will be pre-populated with clinic information, where possible.   View Infographic

Below is a simple step-by-step guide to prepare:

  • Create your BC Provider ID through OneHealthID, if you do not already have one. This is the key to log into the attachment system. Part of this process is creating your password for your BC Provider ID.
  • To do this you will need to download a BC Services Card App.
  • Once you have created your BC Provider ID through OneHealthID and have entered that information into the PAS, you will need to authenticate your information through the Microsoft Authenticator App. Further information click here.
    • For NPs, go into the Panel Registry to identify if you are accepting new patients, and if so, how many. Also, confirm your clinic information.
    • For Medical or Clinical Directors, go to the Clinic and Providers Registry to confirm pre-populated information, and update or add clinic details including clinic hours of operation, location and clinic staff. You can delegate this to a Medical Office Assistant or another team member.
  • Clean your patient panels if you have not already and submit your panels using Dr. Bill.   View Infographic

    Note, a facility ID or number is required to submit your panel through Dr.Bill. If your clinic does not have a facility ID or number, please request one by submitting the following form: https://www2.gov.bc.ca/assets/gov/health/forms/2948fil.pdf.

  • If you need support with your panel clean up please navigate to the DocsofBC website to view Resources for longitudinal physicians and nurse practitioners. Numerous links to support materials for various EMRs are available for use. You may also contact your NNPBC Regional Lead for questions.
  • If you need support for panel uploads, please see technical support information found below.
  • Share your feedback on what we can do to improve the PAS system.

Training and Support

As many of you know, the Provincial Attachment System was designed to be simple to use. In case you do run into technical difficulties or just want some help as you navigate through the steps, a range of training materials and supports are available, including:

  • Quick Start User Guides (12 Guides are 2–4-minute reading time): You'll find these easy-to-read User Guides in the PAS system to help you get up and running.
  • Short, Topic-Focused Videos (< 2 minutes): Also in the PAS system, these bite-sized videos reinforce key steps covered in the User Guides and offer quick reminders for various PAS functions.
  • One-Hour Virtual Instructor-Led Training Sessions: Join your peers for interactive online sessions, to accommodate your busy schedule. These sessions, held on Tuesdays, Wednesdays, and Thursdays, before and after clinic hours, and during lunchtime, will guide you through PAS usage – from logging in to updating your clinic information and attachment availability. Register for these Zoom sessions here.
  • Open Office Hours: For quick guidance and targeted training, drop in during Open Office Hours on Monday and Friday mornings from 8:00 AM to 9:00 AM [PST]. Our training leads will be there to help you out. Please use this link to access the sessions.
  • Technical Support: If you encounter any issues related to access or navigation, our technical support team is available via Zoom Monday to Friday, from 9:00 AM to 7:00 PM [PST]* and by email at HealthBcSupport@phsa.ca.
  • If you are having difficulty with the endorsement process, please find the following resources: Endorsement Unlicensed Initiated and Endorsement Licensed Initiated.

  • *Please note, support and office hours services will not be available on statutory holidays. For the remainder of 2023, this includes October 2 & 9, November 13th plus December 25 & 26.
    Additional technical support contact options in addition to the above will be available soon. We will update this information accordingly.


Please do note hesitate to reach out to nppracticesupport@nnpbc.com with questions.
For general feedback, please take some time to fill in the Provincial Attachment System feedback form below.




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Provincial Attachment System Information - Feedback Form