{"id":6852,"date":"2025-10-31T16:17:23","date_gmt":"2025-10-31T23:17:23","guid":{"rendered":"https:\/\/www.nnpbc.com\/np-content\/?page_id=6852"},"modified":"2025-11-05T07:53:03","modified_gmt":"2025-11-05T15:53:03","slug":"hr-toolkit-related-to-staff-recruitment-retention-and-management","status":"publish","type":"page","link":"https:\/\/www.nnpbc.com\/np-content\/index.php\/hr-toolkit-related-to-staff-recruitment-retention-and-management\/","title":{"rendered":"HR Toolkit Related to Staff Recruitment, Retention, and Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6852\" class=\"elementor elementor-6852\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b8a7041 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b8a7041\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7097f4\" data-id=\"a7097f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edd3831 elementor-widget elementor-widget-text-editor\" data-id=\"edd3831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW177057253 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW177057253 BCX0\">A skilled and collaborative team is the cornerstone of every well-run clinic. Creating a workplace where expertise, professionalism, and mutual support thrive is essential <span class=\"NormalTextRun SCXW1182257 BCX0\">to <\/span><span class=\"NormalTextRun SCXW1182257 BCX0\">smooth daily operations, delivering high-quality care to patients.<\/span><\/span><\/span><\/p><p><span class=\"NormalTextRun SCXW250534881 BCX0\">Whether <\/span><span class=\"NormalTextRun SCXW250534881 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW250534881 BCX0\"> looking to recruit the right individuals for key roles, cultivate a positive and inclusive team culture, or navigate the complexities of managing a diverse group of professionals, structured support and guidance can make all the difference. This section includes important information on regulations and best practices of recruiting and managing staff.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1dbe7fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1dbe7fd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f71256\" data-id=\"0f71256\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3faaa62 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3faaa62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d5a5997 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5a5997\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-84f53cf\" data-id=\"84f53cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-048651c elementor-widget elementor-widget-text-editor\" data-id=\"048651c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span class=\"TextRun SCXW20609408 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW20609408 BCX0\" data-ccp-parastyle=\"heading 3\">Recruitment <\/span><span class=\"NormalTextRun SCXW20609408 BCX0\" data-ccp-parastyle=\"heading 3\">and Onboarding <\/span><span class=\"NormalTextRun SCXW20609408 BCX0\" data-ccp-parastyle=\"heading 3\">Best Practices<\/span><\/span><span class=\"EOP SCXW20609408 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335572079&quot;:6,&quot;335572080&quot;:1,&quot;335572081&quot;:12431474,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4be4ae5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4be4ae5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fd5ead\" data-id=\"5fd5ead\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-519e370 elementor-widget elementor-widget-text-editor\" data-id=\"519e370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW115642670 BCX0\">Recruitment and onboarding are not simply administrative processes<\/span><span class=\"NormalTextRun SCXW115642670 BCX0\">;<\/span><span class=\"NormalTextRun SCXW115642670 BCX0\"> they are strategic steps in shaping a collaborative, patient-centered team. A thoughtful, structured approach helps clinics attract qualified staff, <span class=\"NormalTextRun SCXW45739183 BCX0\">ensure alignment with organizational <\/span><span class=\"NormalTextRun SCXW45739183 BCX0\">values<\/span><span class=\"NormalTextRun SCXW45739183 BCX0\">,<\/span><span class=\"NormalTextRun SCXW45739183 BCX0\"> and<\/span><span class=\"NormalTextRun SCXW45739183 BCX0\"> set new hires up for long-term success.<\/span><span class=\"NormalTextRun SCXW45739183 BCX0\">\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13416c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13416c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-968a7be\" data-id=\"968a7be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-160c1ab elementor-widget elementor-widget-image\" data-id=\"160c1ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"671\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design.png\" class=\"attachment-large size-large wp-image-6869\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design.png 940w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design-300x251.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design-768x644.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-599f0ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"599f0ae\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-caf4110\" data-id=\"caf4110\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2b0583 elementor-widget elementor-widget-text-editor\" data-id=\"c2b0583\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW32513819 BCX0\">In preparation for <\/span><span class=\"NormalTextRun SCXW32513819 BCX0\">hiring the clinic\u2019s first employee(s), <\/span><span class=\"NormalTextRun SCXW32513819 BCX0\">owners <\/span><span class=\"NormalTextRun SCXW32513819 BCX0\">likely need<\/span><span class=\"NormalTextRun SCXW32513819 BCX0\"> to further develop components of <\/span><span class=\"NormalTextRun SCXW32513819 BCX0\">strategic<\/span><span class=\"NormalTextRun SCXW32513819 BCX0\"> and business<\/span><span class=\"NormalTextRun SCXW32513819 BCX0\"> plans<\/span><span class=\"NormalTextRun SCXW32513819 BCX0\"> including those shown here. Although not all elements may need to be in place immediately, it is important to develop a comprehensive complement of policies in the first quarter of operations. Prospective owners may want to prioritize the areas that pose the most risk such as Health &amp; Safety, Employment Standards and job descriptions prior to recruiting staff. Note: some of these components, such as developing an organizational structure, budgeting, <span class=\"NormalTextRun SCXW61678458 BCX0\">and <\/span><span class=\"NormalTextRun SCXW61678458 BCX0\">setting up a filling system<\/span><span class=\"NormalTextRun SCXW61678458 BCX0\"> with CRA <\/span><span class=\"NormalTextRun SCXW61678458 BCX0\">is<\/span><span class=\"NormalTextRun SCXW61678458 BCX0\"> discussed in other sections<\/span><span class=\"NormalTextRun SCXW61678458 BCX0\">.<\/span><\/span><\/p><p>\u00a0<\/p><p><span class=\"NormalTextRun SCXW68246335 BCX0\">This section <\/span><span class=\"NormalTextRun SCXW68246335 BCX0\">briefly focuses on the remaining components and <\/span><span class=\"NormalTextRun SCXW68246335 BCX0\">outlines best practices for building a <\/span><span class=\"NormalTextRun SCXW68246335 BCX0\">professional<\/span><span class=\"NormalTextRun SCXW68246335 BCX0\"> team<\/span><span class=\"NormalTextRun SCXW68246335 BCX0\">, from assessing the clinic staffing needs through onboarding and first stages of employment. Some of the topics discussed include:<\/span><\/p><ul><li><span class=\"TextRun SCXW169338127 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169338127 BCX0\">A<\/span><span class=\"NormalTextRun SCXW169338127 BCX0\">ssessing staffing needs<\/span><\/span><span class=\"EOP SCXW169338127 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW248604472 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248604472 BCX0\">D<\/span><span class=\"NormalTextRun SCXW248604472 BCX0\">eveloping clear <\/span><span class=\"NormalTextRun SCXW248604472 BCX0\">job <\/span><span class=\"NormalTextRun SCXW248604472 BCX0\">description<\/span><span class=\"NormalTextRun SCXW248604472 BCX0\">s<\/span><\/span><span class=\"EOP SCXW248604472 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW153744533 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153744533 BCX0\">Recruitment best practices<\/span><\/span><span class=\"EOP SCXW153744533 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW170613018 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170613018 BCX0\">E<\/span><span class=\"NormalTextRun SCXW170613018 BCX0\">xtending an employment offer<\/span><\/span><span class=\"EOP SCXW170613018 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW133771548 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133771548 BCX0\">O<\/span><span class=\"NormalTextRun SCXW133771548 BCX0\">nboarding <\/span><span class=\"NormalTextRun SCXW133771548 BCX0\">c<\/span><span class=\"NormalTextRun SCXW133771548 BCX0\">hecklist<\/span><\/span><span class=\"EOP SCXW133771548 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW5079736 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW5079736 BCX0\">Important relevant regulations<\/span><\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><em><span class=\"TextRun SCXW225842412 BCX0\" lang=\"EN-CA\" style=\"color: #467b87;\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW225842412 BCX0\" data-ccp-parastyle=\"heading 4\">Assessing staffing needs<\/span><\/span><span class=\"EOP SCXW225842412 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/em><\/strong><\/p><p>\u00a0<\/p><p><span class=\"NormalTextRun SCXW98847179 BCX0\">In primary care clinics, Medical <\/span><span class=\"NormalTextRun SCXW98847179 BCX0\">Office Assistants (MOAs) and other administrative staff <\/span><span class=\"NormalTextRun SCXW98847179 BCX0\">generally act<\/span><span class=\"NormalTextRun SCXW98847179 BCX0\"> as the <\/span><span class=\"NormalTextRun SCXW98847179 BCX0\">main contact source for patients. Well-functioning and qualified office staff team not only excel at administrative tasks but also helps protect providers from unnecessary patient interaction. They set the tone for the clinic and ensure alignment with clinic values and goals.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span class=\"NormalTextRun SCXW32164677 BCX0\">An important part of business and strategic planning is <\/span><span class=\"NormalTextRun SCXW32164677 BCX0\">identifying<\/span><span class=\"NormalTextRun SCXW32164677 BCX0\"> the <\/span><span class=\"NormalTextRun SCXW32164677 BCX0\">number of <\/span><span class=\"NormalTextRun SCXW32164677 BCX0\">MOAs <\/span><span class=\"NormalTextRun SCXW32164677 BCX0\">to support<\/span><span class=\"NormalTextRun SCXW32164677 BCX0\"> providers. Due to significant variations in the way NPs, and other providers, practice and the differences in expectations of the MOAs, <span class=\"NormalTextRun SCXW200584708 BCX0\">the <\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">complement of the MOAs needed for smooth operations <\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">may vary <\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">from 0.7<\/span><span class=\"NormalTextRun SCXW200584708 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">1.4 <\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">Full Time Equivalency (FTE) of MOA support<\/span> <span class=\"NormalTextRun SCXW200584708 BCX0\">f<\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">or every FTE of<\/span><span class=\"NormalTextRun SCXW200584708 BCX0\"> primary care providers<\/span><span class=\"NormalTextRun SCXW200584708 BCX0\">.<\/span><\/span><\/p><p>\u00a0<\/p><p><span class=\"TextRun SCXW183797269 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW183797269 BCX0\">It i<\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">s important for <\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">p<\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">ro<\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">spective clinic owners to evaluate their <\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">staffing <\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">needs b<\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">y <\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">c<\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">onsidering <\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">a <\/span><span class=\"NormalTextRun SCXW183797269 BCX0\">few<\/span><span class=\"NormalTextRun SCXW183797269 BCX0\"> factors:\u00a0<\/span><\/span><span class=\"EOP SCXW183797269 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p><ul><li><strong><span class=\"TextRun MacChromeBold SCXW111971047 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW111971047 BCX0\">Complexity of the patient panels<\/span><\/span><span class=\"TextRun SCXW111971047 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW111971047 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW111971047 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW111971047 BCX0\">T<\/span><\/span><span class=\"TextRun SCXW111971047 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW111971047 BCX0\">he amount of potential auxiliary patient supports MOAs are expected to provide generally correlates with the complexity of patients. <span class=\"NormalTextRun SCXW2289037 BCX0\">M<\/span><span class=\"NormalTextRun SCXW2289037 BCX0\">ore complex patients<\/span><span class=\"NormalTextRun SCXW2289037 BCX0\">, and those <\/span><span class=\"NormalTextRun SCXW2289037 BCX0\">requiring<\/span><span class=\"NormalTextRun SCXW2289037 BCX0\"> multiple <\/span><span class=\"NormalTextRun SCXW2289037 BCX0\">specialist and<\/span><span class=\"NormalTextRun SCXW2289037 BCX0\"> investigation referrals<\/span><span class=\"NormalTextRun SCXW2289037 BCX0\"> may need higher MOA <\/span><span class=\"NormalTextRun SCXW2289037 BCX0\">support.<\/span><\/span><\/span><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW71734078 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW71734078 BCX0\">The types of administrative and clinical support tasks<\/span><\/span><\/strong><span class=\"TextRun SCXW71734078 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW71734078 BCX0\"><strong>&#8211;<\/strong> Depending on clinic expectations, MOAs perform significantly different duties at otherwise similar primary care clinics. For example, some clinics may expect their staff to support encounter coding, support clinical procedures, take vitals, inform patients of some test results, etc. while MOAs at other clinics may have far more limited roles. The types of tasks MOAs perform depend on their experience and provider comfort with delegation.\u00a0 Generally, the FTE of MOAs to providers grow as MOA responsibilities grow.<\/span><\/span><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW198727525 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW198727525 BCX0\">Management and support structure<\/span><\/span><\/strong><span class=\"TextRun SCXW198727525 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW198727525 BCX0\"><strong>&#8211;<\/strong> <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed GrammarErrorHighlight SCXW198727525 BCX0\">U<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed GrammarErrorHighlight SCXW198727525 BCX0\">nexpected<\/span> challenges are common in primary care clinics. Like many work settings, MOAs may experience conflict with colleagues, providers or patients. Effective management helps MOAs train, prioritize and perform their tasks, regularly evaluates and improves processes, and reduce the impact of unexpected situations. Clinics with more dedicated management hours and streamlined operations, may function successfully with fewer staff.<\/span><\/span><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW65444541 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW65444541 BCX0\">Experience, and wages, of the target MOA candidates<\/span><\/span><\/strong><span class=\"TextRun SCXW65444541 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW65444541 BCX0\"><strong>&#8211;<\/strong> Staffing wages and benefits are among the top cost drivers in almost all primary care clinics. Although experienced staff may be able to take on more tasks, and free up providers to focus on patient care, they demand higher wages. The balancing act of recruiting qualified staff while staying within the operating budget may at times dictate the complement of MOAs. It is therefore important to develop clear roles and responsibilities for various positions and recruit for each role appropriately. Not all responsibilities require experience, and recruiting a diverse skillset may help extend the MOA support.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eddba8b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eddba8b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-faf7b98\" data-id=\"faf7b98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63fbc7c elementor-widget elementor-widget-text-editor\" data-id=\"63fbc7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun SCXW101006275 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW101006275 BCX0\" data-ccp-parastyle=\"heading 4\">Developing clear <\/span><span class=\"NormalTextRun SCXW101006275 BCX0\" data-ccp-parastyle=\"heading 4\">job descriptions<\/span><\/span><span class=\"EOP SCXW101006275 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><p><span class=\"NormalTextRun SCXW228059796 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">The range of MOA tasks and interactions related to provider support and patient facing duties, <\/span><span class=\"NormalTextRun SCXW228059796 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">may make it difficult <\/span><span class=\"NormalTextRun SCXW228059796 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">for staff <\/span><span class=\"NormalTextRun SCXW228059796 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">to <\/span><span class=\"NormalTextRun SCXW228059796 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">identify<\/span><span class=\"NormalTextRun SCXW228059796 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">, or prioritize, tasks they are responsible for and those that may fall on other team member plates. Clearly documenting roles and responsibilities can support MOAs in making more informed decisions about tasks they should take on and their relative importance. Understanding various roles and their respective responsibilities is also beneficial to providers by helping them assign tasks to the right team members.<\/span><\/p><p><span class=\"NormalTextRun SCXW170544970 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">Common primary care clinic MOA tasks can<\/span><span class=\"NormalTextRun SCXW170544970 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">, generally, be<\/span> <span class=\"NormalTextRun SCXW170544970 BCX0\" data-ccp-charstyle=\"Subtle Emphasis\">separated into the five sections shown below. This non-exhaustive list can be adapted to help clinic owners develop function-specific job descriptions. For example, an MOA who mostly supports NPs may have a job description that predominantly focus on clinical support and EMR related tasks, with some elements of administrative tasks, but with few patient facing responsibilities. Similarly, an office manager job description may focus more on oversight and supervisory tasks.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd3273e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd3273e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-13c89bf\" data-id=\"13c89bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd4903d elementor-widget elementor-widget-text-editor\" data-id=\"dd4903d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline; color: #467b87;\"><strong><span class=\"TextRun SCXW273100 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW273100 BCX0\">Patient Facing Tasks<\/span><\/span><\/strong><\/span><\/p><ul><li><span style=\"color: #467b87;\"><span class=\"TextRun SCXW2665053 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW2665053 BCX0\">Answering phones\/greeting patients<\/span><\/span><span class=\"EOP SCXW2665053 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/li><li><span style=\"color: #467b87;\"><span class=\"TextRun SCXW13924414 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW13924414 BCX0\">Verifying patient information<\/span><\/span><span class=\"EOP SCXW13924414 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/li><li><span style=\"color: #467b87;\"><span class=\"TextRun SCXW39153040 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW39153040 BCX0\">Schedule appts\/follow ups<\/span><\/span><span class=\"EOP SCXW39153040 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/li><li><span style=\"color: #467b87;\"><span class=\"TextRun SCXW80951503 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW80951503 BCX0\">Ushering to room<\/span><\/span><span class=\"EOP SCXW80951503 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/li><li><span style=\"color: #467b87;\"><span class=\"TextRun SCXW42675030 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW42675030 BCX0\">Monitoring patients in waiting room<\/span><\/span><span class=\"EOP SCXW42675030 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/li><li><span style=\"color: #467b87;\"><span class=\"TextRun SCXW176906429 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW176906429 BCX0\">Post visit interactions (printing\/explaining)<\/span><\/span><span class=\"EOP SCXW176906429 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-df723a0\" data-id=\"df723a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b4c3d5 elementor-widget elementor-widget-text-editor\" data-id=\"8b4c3d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong><span class=\"TextRun SCXW87546897 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87546897 BCX0\">Clinical Support Tasks<\/span><\/span><span class=\"EOP SCXW87546897 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/span><\/p><ul><li><span class=\"TextRun SCXW213666547 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW213666547 BCX0\">Triage patients over telephone<\/span><\/span><span class=\"EOP SCXW213666547 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW187031973 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW187031973 BCX0\">Take\/record vital signs and\/or patient history<\/span><\/span><span class=\"EOP SCXW187031973 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW60959940 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW60959940 BCX0\">Collect\/prepare lab specimens<\/span><\/span><span class=\"EOP SCXW60959940 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW255692249 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW255692249 BCX0\">Attend\/shadow sensitive examinations\/procedures<\/span><\/span><span class=\"EOP SCXW255692249 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW131023192 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131023192 BCX0\">Notify patients <\/span><span class=\"NormalTextRun SCXW131023192 BCX0\">of <\/span><span class=\"NormalTextRun SCXW131023192 BCX0\">results\/convey <\/span><span class=\"NormalTextRun SCXW131023192 BCX0\">NP <\/span><span class=\"NormalTextRun SCXW131023192 BCX0\">comments<\/span><\/span><span class=\"EOP SCXW131023192 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW16697394 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW16697394 BCX0\">Support procedures (setup, immunizations,<\/span> <span class=\"NormalTextRun SCXW16697394 BCX0\">etc.)<\/span><\/span><span class=\"EOP SCXW16697394 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f19780 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f19780\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4cec63\" data-id=\"e4cec63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b14feba elementor-widget elementor-widget-text-editor\" data-id=\"b14feba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong><span class=\"TextRun SCXW85563319 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW85563319 BCX0\">Administrative Tasks<\/span><\/span><span class=\"EOP SCXW85563319 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/span><\/p><ul><li><span class=\"TextRun SCXW264954861 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW264954861 BCX0\">Responding to office mail\/emails<\/span><\/span><span class=\"EOP SCXW264954861 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW228626238 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW228626238 BCX0\">Referral and appointment follow up<\/span><\/span><\/li><li><span class=\"TextRun SCXW188190568 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW188190568 BCX0\">Inventory monitoring (supplies, vaccines etc.)<\/span><\/span><span class=\"EOP SCXW188190568 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW107976109 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW107976109 BCX0\">Room maintenance and disinfection<\/span><\/span><span class=\"EOP SCXW107976109 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW215481017 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW215481017 BCX0\">Support PBF\/MSP and Private submissions<\/span><\/span><span class=\"EOP SCXW215481017 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW66484695 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW66484695 BCX0\">Non-EMR document management<\/span><\/span><span class=\"EOP SCXW66484695 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW96349129 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW96349129 BCX0\">Order supplies<\/span><\/span><span class=\"EOP SCXW96349129 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be3fb1b\" data-id=\"be3fb1b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-060ed65 elementor-widget elementor-widget-text-editor\" data-id=\"060ed65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong><span class=\"TextRun SCXW235134444 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW235134444 BCX0\">Managerial and Supervisory Tasks\u00a0<\/span><\/span><\/strong><\/span><\/p><ul><li><span class=\"TextRun SCXW60712957 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW60712957 BCX0\">Create provider schedule and day sheets<\/span><\/span><span class=\"EOP SCXW60712957 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW99019194 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW99019194 BCX0\">Create staff schedules<\/span><\/span><span class=\"EOP SCXW99019194 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW123899416 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW123899416 BCX0\">Review\/resubmit private and MSP refusals and rejections\u00a0\u00a0<\/span><\/span><\/li><li><span class=\"TextRun SCXW217177468 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW217177468 BCX0\">Procurement and vendor management\u00a0<\/span><\/span><span class=\"EOP SCXW217177468 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW130817893 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW130817893 BCX0\">Perform bookkeeping activities<\/span><\/span><\/li><li><span class=\"TextRun SCXW9356391 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW9356391 BCX0\">Maintains and updates manuals and templates<\/span><\/span><span class=\"EOP SCXW9356391 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW219997280 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW219997280 BCX0\">Reconciles accounts (Visa, bank account, etc.)<\/span><\/span><\/li><li><span class=\"TextRun SCXW223647064 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW223647064 BCX0\">Manage accounts payable and process payroll\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW223647064 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW83719555 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW83719555 BCX0\">M<\/span><span class=\"NormalTextRun SCXW83719555 BCX0\">anage<\/span><span class=\"NormalTextRun SCXW83719555 BCX0\"> personnel benefits and files<\/span><\/span><span class=\"EOP SCXW83719555 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW244995077 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW244995077 BCX0\">HR\/personnel management<\/span><\/span><span class=\"EOP SCXW244995077 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b395b14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b395b14\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee74d1d\" data-id=\"ee74d1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a83fba elementor-widget elementor-widget-text-editor\" data-id=\"7a83fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\"><strong><span class=\"TextRun SCXW230842840 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW230842840 BCX0\">EMR and Chart Maintenance Tasks<\/span><\/span><span class=\"EOP SCXW230842840 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/span><\/p><ul><li><span class=\"TextRun SCXW181919104 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181919104 BCX0\">Updating patient files<\/span><\/span><span class=\"EOP SCXW181919104 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW27266541 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW27266541 BCX0\">Scan and attach labs\/reports etc.<\/span><\/span><span class=\"EOP SCXW27266541 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW254879855 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW254879855 BCX0\">Setting up automated processes<\/span><\/span><span class=\"EOP SCXW254879855 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW131952345 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131952345 BCX0\">Maintain\/Prepare dashboards\/reports etc.<\/span><\/span><span class=\"EOP SCXW131952345 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW109538770 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW109538770 BCX0\">Preparing chart for external recipients (transfers, legal etc.)<\/span><\/span><span class=\"EOP SCXW109538770 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c2594f\" data-id=\"6c2594f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c50281f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c50281f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed6c415\" data-id=\"ed6c415\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9c3fca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c9c3fca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7c2a9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7c2a9a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d57b8a4\" data-id=\"d57b8a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9cca4a elementor-widget elementor-widget-text-editor\" data-id=\"e9cca4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span class=\"TextRun SCXW128486445 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128486445 BCX0\" data-ccp-parastyle=\"heading 4\">The Nuts and Bo<\/span><span class=\"NormalTextRun SCXW128486445 BCX0\" data-ccp-parastyle=\"heading 4\">l<\/span><span class=\"NormalTextRun SCXW128486445 BCX0\" data-ccp-parastyle=\"heading 4\">ts of the <\/span><span class=\"NormalTextRun SCXW128486445 BCX0\" data-ccp-parastyle=\"heading 4\">Recruitment <\/span><span class=\"NormalTextRun SCXW128486445 BCX0\" data-ccp-parastyle=\"heading 4\">Process<\/span><\/span><span class=\"EOP SCXW128486445 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-61cd3e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61cd3e8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e8e3158\" data-id=\"e8e3158\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cace8e elementor-widget elementor-widget-text-editor\" data-id=\"1cace8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun MacChromeBold SCXW239999530 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239999530 BCX0\" data-ccp-parastyle=\"heading 5\">Ensuring adequate timeline<\/span><\/span><\/strong><\/em><\/span><\/p><p><span class=\"NormalTextRun SCXW147072750 BCX0\">A <\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">clear job description <\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">will<\/span><span class=\"NormalTextRun SCXW147072750 BCX0\"> serve as <\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">an important pillar in <\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">the<\/span><span class=\"NormalTextRun SCXW147072750 BCX0\"> recruitment <\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">process;<\/span><span class=\"NormalTextRun SCXW147072750 BCX0\"> however, it is important to understand that e<\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">ffective recruitment is a strategic process that requires <\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">planning<\/span><span class=\"NormalTextRun SCXW147072750 BCX0\">, coordination, and time. The figure below shows the potential timeline of a typical staff recruitment (between 8 -15 weeks).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7716cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7716cc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f3582a\" data-id=\"5f3582a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a6b1f0 elementor-widget elementor-widget-image\" data-id=\"6a6b1f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"309\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.10.37-PM-768x309.png\" class=\"attachment-medium_large size-medium_large wp-image-6871\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.10.37-PM-768x309.png 768w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.10.37-PM-300x121.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.10.37-PM-1024x412.png 1024w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.10.37-PM.png 1386w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a04b34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a04b34\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c5f6d0c\" data-id=\"c5f6d0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4467c8 elementor-widget elementor-widget-text-editor\" data-id=\"b4467c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun MacChromeBold SCXW143157751 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW143157751 BCX0\" data-ccp-parastyle=\"heading 5\">Determining<\/span> <span class=\"NormalTextRun SCXW143157751 BCX0\" data-ccp-parastyle=\"heading 5\">A<\/span><span class=\"NormalTextRun SCXW143157751 BCX0\" data-ccp-parastyle=\"heading 5\">dequate <\/span><span class=\"NormalTextRun SCXW143157751 BCX0\" data-ccp-parastyle=\"heading 5\">C<\/span><span class=\"NormalTextRun SCXW143157751 BCX0\" data-ccp-parastyle=\"heading 5\">ompensation<\/span><\/span><span class=\"EOP SCXW143157751 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><p><span class=\"TextRun SCXW119841816 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW119841816 BCX0\">As highlighted in <\/span><\/span><a class=\"Hyperlink SCXW119841816 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/advice-support\/business-support\/managing-your-office\/human-resources-toolkit\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW119841816 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW119841816 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Doctors of BC Human Resource Toolkit<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW119841816 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW119841816 BCX0\">, it is important to c<\/span><span class=\"NormalTextRun SCXW119841816 BCX0\">learly define the total compensation (annual salary plus any benefits you are including) for the role. <\/span><\/span><span class=\"NormalTextRun SCXW11886989 BCX0\">Employers should be <\/span><span class=\"NormalTextRun SCXW11886989 BCX0\">prepared for discussi<\/span><span class=\"NormalTextRun SCXW11886989 BCX0\">ng the elements of compensation.<\/span><\/p><p><span class=\"NormalTextRun SCXW242194753 BCX0\">In <\/span><span class=\"NormalTextRun SCXW242194753 BCX0\">determining<\/span><span class=\"NormalTextRun SCXW242194753 BCX0\"> a suitable compensation, it may be valuable to <\/span><span class=\"NormalTextRun SCXW242194753 BCX0\">compar<\/span><span class=\"NormalTextRun SCXW242194753 BCX0\">e<\/span><span class=\"NormalTextRun SCXW242194753 BCX0\"> salary ranges for specific roles<\/span><span class=\"NormalTextRun SCXW242194753 BCX0\"> by:<\/span><\/p><ul><li><span class=\"TextRun SCXW251150417 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW251150417 BCX0\">Speak with other <\/span><span class=\"NormalTextRun SCXW251150417 BCX0\">clinics in the region to better understand their compensation ranges<\/span><span class=\"NormalTextRun SCXW251150417 BCX0\">.<\/span><\/span><span class=\"EOP SCXW251150417 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43758036 BCX0\">Use public compensation data sources such as <\/span><\/span><strong><a class=\"Hyperlink SCXW43758036 BCX0\" href=\"https:\/\/www.payscale.com\/research\/CA\/Country=Canada\/Salary\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43758036 BCX0\" data-ccp-charstyle=\"Hyperlink\">PayScale Canada<\/span><\/span><\/a><span class=\"TextRun SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43758036 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW43758036 BCX0\" href=\"https:\/\/indeed.com\/salaries\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43758036 BCX0\" data-ccp-charstyle=\"Hyperlink\">Indeed salaries<\/span><\/span><\/a><span class=\"TextRun SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43758036 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW43758036 BCX0\" href=\"https:\/\/www.glassdoor.ca\/index.htm\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43758036 BCX0\" data-ccp-charstyle=\"Hyperlink\">Glassdoor Canada<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW43758036 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43758036 BCX0\"><strong>,<\/strong> or other similar sources.<\/span><\/span><\/li><li><span class=\"TextRun SCXW157658452 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157658452 BCX0\">Browsing job postings for similar roles at<\/span><span class=\"NormalTextRun SCXW157658452 BCX0\"> local health authority <\/span><span class=\"NormalTextRun SCXW157658452 BCX0\">job board\u00a0<\/span><\/span><span class=\"EOP SCXW157658452 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW47345401 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47345401 BCX0\">Consider how much other jobs in non-healthcare sector that candidates qualify for might compensate. For example, the average salary for baristas or entry level office assistants might help define your clinics minimum compensation.<\/span><\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW204833812 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204833812 BCX0\">Another factor, which may affect compensation is the employment payment structure. The most common employment structures for medical office staff are hourly and salary payments. With the latter providing more stability and security for the staff. The table below highlights some important characteristics of each payment structure.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e39f7f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e39f7f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb87df1\" data-id=\"fb87df1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18764a0 elementor-widget elementor-widget-image\" data-id=\"18764a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"277\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.17.34-PM-1024x354.png\" class=\"attachment-large size-large wp-image-6872\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.17.34-PM-1024x354.png 1024w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.17.34-PM-300x104.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.17.34-PM-768x265.png 768w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.17.34-PM.png 1390w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b697f82 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b697f82\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ce27f7\" data-id=\"3ce27f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c14352 elementor-widget elementor-widget-text-editor\" data-id=\"7c14352\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW117880200 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117880200 BCX0\">In addition to base salary, the clinic will <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117880200 BCX0\">bar<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117880200 BCX0\">e<\/span><span class=\"NormalTextRun SCXW117880200 BCX0\"> the expense of <\/span><\/span><span class=\"TextRun MacChromeBold SCXW117880200 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117880200 BCX0\">statutory benefits<\/span><\/span><span class=\"TextRun SCXW117880200 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117880200 BCX0\"> as outlined in BC and federal employment standards. These include paid vacation, holidays and overtime, and Canada Pension Plan (CPP), Employment Insurance (EI) and Worker\u2019s Compensation (WCB) premiums. As these are required by BC and\/or federal employment standards, most employees will take them for granted. However, they do present a real cost to employers, which must be factored in when designing a compensation package.<\/span><\/span><\/p><p><span class=\"NormalTextRun SCXW146684196 BCX0\">Other benefits<\/span> <span class=\"NormalTextRun SCXW146684196 BCX0\">can also be include<\/span><span class=\"NormalTextRun SCXW146684196 BCX0\">d<\/span><span class=\"NormalTextRun SCXW146684196 BCX0\"> in the compensation package<\/span><span class=\"NormalTextRun SCXW146684196 BCX0\">.\u00a0 <\/span><span class=\"NormalTextRun SCXW146684196 BCX0\">Although most employers grant benefits only to full-time staff, those who work 32 hours or more per week, some clinics also offer benefits to part-time staff to increase the competitiveness of their offer. Benefits are becoming more influential for attracting prospective employees and retaining talent in <span class=\"NormalTextRun SCXW140964025 BCX0\">addition to supporting ongoing employee wellbeing. Clinics considering benefits, can choose from <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW140964025 BCX0\">a number of<\/span><span class=\"NormalTextRun SCXW140964025 BCX0\"> options, including:<\/span><\/span><\/p><ul><li><span class=\"TextRun SCXW207951868 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207951868 BCX0\">Traditional plans including extended health, dental, group life insurance and paramedical coverage can be offered with co-pay options to offset costs<\/span><span class=\"NormalTextRun SCXW207951868 BCX0\">.<\/span><\/span><span class=\"EOP SCXW207951868 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW27732732 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW27732732 BCX0\">Flexible benefits allow employers to manage their costs while offering health coverage based on their employee&#8217;s needs. Employers choose how many credits to provide, and employees select the coverage they need<\/span><span class=\"NormalTextRun SCXW27732732 BCX0\">.<\/span><\/span><span class=\"EOP SCXW27732732 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e14b15e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e14b15e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-192ae40\" data-id=\"192ae40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b272fcc elementor-widget elementor-widget-text-editor\" data-id=\"b272fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"NormalTextRun SCXW16509970 BCX0\" data-ccp-parastyle=\"heading 5\">Drafting <\/span><span class=\"NormalTextRun SCXW16509970 BCX0\" data-ccp-parastyle=\"heading 5\">J<\/span><span class=\"NormalTextRun SCXW16509970 BCX0\" data-ccp-parastyle=\"heading 5\">ob <\/span><span class=\"NormalTextRun SCXW16509970 BCX0\" data-ccp-parastyle=\"heading 5\">P<\/span><span class=\"NormalTextRun SCXW16509970 BCX0\" data-ccp-parastyle=\"heading 5\">osting<\/span><\/em><\/strong><\/span><\/p><p><span class=\"NormalTextRun SCXW154895772 BCX0\">Drafting a clear, compelling job posting is the first<\/span><span class=\"NormalTextRun SCXW154895772 BCX0\">, <\/span><span class=\"NormalTextRun SCXW154895772 BCX0\">and often most critical<\/span><span class=\"NormalTextRun SCXW154895772 BCX0\">, <\/span><span class=\"NormalTextRun SCXW154895772 BCX0\">step in attracting the right candidates. Although there are different approaches to designing a job description, a job posting should include the following components:\u00a0<\/span><\/p><ul><li><span class=\"NormalTextRun SCXW53265508 BCX0\">Full time\/part time <\/span><span class=\"NormalTextRun SCXW53265508 BCX0\">and on-site\/Remote <\/span><span class=\"NormalTextRun SCXW53265508 BCX0\">expectations<\/span><\/li><li><span class=\"TextRun SCXW169579285 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169579285 BCX0\">Clinic location<\/span><\/span><\/li><li><span class=\"TextRun SCXW88991996 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88991996 BCX0\">Clinic size (<\/span><span class=\"NormalTextRun SCXW88991996 BCX0\">at least in general terms, based on number of <\/span><span class=\"NormalTextRun SCXW88991996 BCX0\">providers<\/span><span class=\"NormalTextRun SCXW88991996 BCX0\"> and staff)<\/span><\/span><span class=\"EOP SCXW88991996 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW94003788 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW94003788 BCX0\">Develop a c<\/span><span class=\"NormalTextRun SCXW94003788 BCX0\">lear summary of the <\/span><span class=\"NormalTextRun SCXW94003788 BCX0\">important elements<\/span><span class=\"NormalTextRun SCXW94003788 BCX0\"> of job <\/span><span class=\"NormalTextRun SCXW94003788 BCX0\">from the previously developed job <\/span><span class=\"NormalTextRun SCXW94003788 BCX0\">description<\/span><\/span><span class=\"EOP SCXW94003788 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW60977247 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW60977247 BCX0\">Expected skillset and education (if possible, separate <\/span><span class=\"NormalTextRun SCXW60977247 BCX0\">must-haves from nice- to-haves)<\/span><\/span><span class=\"EOP SCXW60977247 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"NormalTextRun SCXW137735625 BCX0\">Share some details of the compensation and a<\/span><span class=\"NormalTextRun SCXW137735625 BCX0\">ny <\/span><span class=\"NormalTextRun SCXW137735625 BCX0\">additional<\/span> <span class=\"NormalTextRun SCXW137735625 BCX0\">perks<\/span><span class=\"NormalTextRun SCXW137735625 BCX0\"> that may be provided<\/span><\/li><li><span class=\"NormalTextRun SCXW33440009 BCX0\">Clear explanation of the application process, and if <\/span><span class=\"NormalTextRun SCXW33440009 BCX0\">appropriate c<\/span><span class=\"NormalTextRun SCXW33440009 BCX0\">ontact<\/span><span class=\"NormalTextRun SCXW33440009 BCX0\"> information <\/span><span class=\"NormalTextRun SCXW33440009 BCX0\">for <\/span><span class=\"NormalTextRun SCXW33440009 BCX0\">further information.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><span class=\"TextRun SCXW183979642 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW183979642 BCX0\">Note: <\/span><span class=\"NormalTextRun SCXW183979642 BCX0\">A<\/span><span class=\"NormalTextRun SCXW183979642 BCX0\">lthough job postings should be clear, <\/span><span class=\"NormalTextRun SCXW183979642 BCX0\">concise<\/span><span class=\"NormalTextRun SCXW183979642 BCX0\"> and informative, it should not <\/span><span class=\"NormalTextRun SCXW183979642 BCX0\">contain<\/span><span class=\"NormalTextRun SCXW183979642 BCX0\"> language that could be interpreted as discriminatory (e.g., requiring \u201cCanadian experience\u201d is prohibited under BC law).<\/span><\/span><\/em><\/span><span class=\"EOP SCXW183979642 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b4eb5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b4eb5b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c456d6c\" data-id=\"c456d6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fee6aeb elementor-widget elementor-widget-text-editor\" data-id=\"fee6aeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun MacChromeBold SCXW185443396 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185443396 BCX0\" data-ccp-parastyle=\"heading 5\">Posting <\/span><span class=\"NormalTextRun SCXW185443396 BCX0\" data-ccp-parastyle=\"heading 5\">T<\/span><span class=\"NormalTextRun SCXW185443396 BCX0\" data-ccp-parastyle=\"heading 5\">he <\/span><span class=\"NormalTextRun SCXW185443396 BCX0\" data-ccp-parastyle=\"heading 5\">J<\/span><span class=\"NormalTextRun SCXW185443396 BCX0\" data-ccp-parastyle=\"heading 5\">ob<\/span><\/span><span class=\"EOP SCXW185443396 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><p><span class=\"NormalTextRun SCXW147074774 BCX0\">A job posting is an <\/span><span class=\"NormalTextRun SCXW147074774 BCX0\">invitation to join <\/span><span class=\"NormalTextRun SCXW147074774 BCX0\">a<\/span><span class=\"NormalTextRun SCXW147074774 BCX0\"> team committed to quality care and operational excellence. <span class=\"NormalTextRun SCXW168679481 BCX0\">It would be valuable to ensure the right candidates are informed of the opportunity by <\/span><span class=\"NormalTextRun SCXW168679481 BCX0\">leveraging<\/span><span class=\"NormalTextRun SCXW168679481 BCX0\"> different channels:<\/span><\/span><\/p><ul><li><span class=\"TextRun SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73055847 BCX0\">Post to more than one job board- <\/span><\/span><strong><a class=\"Hyperlink SCXW73055847 BCX0\" href=\"https:\/\/ca.indeed.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW73055847 BCX0\" data-ccp-charstyle=\"Hyperlink\">Indeed<\/span><\/span><\/a><span class=\"TextRun SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73055847 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW73055847 BCX0\" href=\"https:\/\/www.glassdoor.ca\/index.htm\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW73055847 BCX0\" data-ccp-charstyle=\"Hyperlink\">Glassdoor<\/span><\/span><\/a><span class=\"TextRun SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73055847 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW73055847 BCX0\" href=\"https:\/\/www.workbc.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW73055847 BCX0\" data-ccp-charstyle=\"Hyperlink\">WorkBC<\/span><\/span><\/a><span class=\"TextRun SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73055847 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW73055847 BCX0\" href=\"https:\/\/www.eluta.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW73055847 BCX0\" data-ccp-charstyle=\"Hyperlink\">Eluta<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73055847 BCX0\">, and <\/span><\/span><strong><a class=\"Hyperlink SCXW73055847 BCX0\" href=\"https:\/\/linkedin.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW73055847 BCX0\" data-ccp-charstyle=\"Hyperlink\">LinkedIn<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW73055847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73055847 BCX0\"> are commonly used platforms.<\/span><\/span><\/li><li><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">Connect with MOA programs-<\/span> <\/span><strong><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/www.bcit.ca\/programs\/medical-office-assistant-associate-certificate-part-time-6630acert\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">BCIT<\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">,<\/span> <\/span><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/camosun.ca\/programs-courses\/find-program\/medical-office-administration-certificate\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">Camosun<\/span><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\"> College<\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/langara.ca\/programs-courses\/medical-office-administrator-moa-short-certificate\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">Langara<\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">, <\/span><\/span><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/www.okanagan.bc.ca\/medical-office-assistant-certificate\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">O<\/span><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">kanagan <\/span><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">C<\/span><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">ollege<\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">,<\/span> <\/span><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/www.ufv.ca\/continuing-education\/programs\/medical-office-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">U<\/span><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">FV<\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">,<\/span> <\/span><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/www.vcc.ca\/programs\/medical-office-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">VCC,<\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\">\u00a0 <\/span><\/span><\/strong><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/pdt.viu.ca\/medical-office-assistant-training\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">VIU<\/span><\/strong><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>,<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\"> and <\/span><\/span><strong><a class=\"Hyperlink SCXW38885278 BCX0\" href=\"https:\/\/wcc.ca\/programs\/health-care\/medical-office-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW38885278 BCX0\" data-ccp-charstyle=\"Hyperlink\">WCC<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW38885278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38885278 BCX0\"> are some of the programs with regular MOA cohorts.<\/span><\/span><span class=\"EOP SCXW38885278 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW122035590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122035590 BCX0\">Get in touch with<\/span><span class=\"NormalTextRun SCXW122035590 BCX0\"> settlement services agencies such as <\/span><\/span><strong><a class=\"Hyperlink SCXW122035590 BCX0\" href=\"https:\/\/issbc.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW122035590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW122035590 BCX0\" data-ccp-charstyle=\"Hyperlink\">ISSofBC<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW122035590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW122035590 BCX0\">and<\/span> <\/span><strong><a class=\"Hyperlink SCXW122035590 BCX0\" href=\"https:\/\/mosaicbc.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW122035590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW122035590 BCX0\" data-ccp-charstyle=\"Hyperlink\">MOSAIC<\/span><\/span><\/a><span class=\"TextRun SCXW122035590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW122035590 BCX0\">.<\/span><\/span><span class=\"EOP SCXW122035590 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/strong><\/li><li><span class=\"TextRun SCXW253004259 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253004259 BCX0\">Create a referral incentive for existing employees.<\/span><\/span><span class=\"EOP SCXW253004259 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW56885850 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW56885850 BCX0\">Display that you are hiring in the clinic and on the website practice.<\/span><\/span><span class=\"EOP SCXW56885850 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW16593242 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16593242 BCX0\">If time is of the essence, consult 2-3 recruitment agencies in your area.<\/span><\/span><span class=\"EOP SCXW16593242 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5320d62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5320d62\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8d839c\" data-id=\"d8d839c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d860cc elementor-widget elementor-widget-text-editor\" data-id=\"9d860cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun MacChromeBold SCXW16868085 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW16868085 BCX0\" data-ccp-parastyle=\"heading 5\">Screening &amp; Interviewing<\/span><\/span><span class=\"EOP SCXW16868085 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><ul><li><span class=\"TextRun SCXW247633342 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247633342 BCX0\">Select a <\/span><span class=\"NormalTextRun SCXW247633342 BCX0\">hiring lead, usually the person the position will report to, <\/span><span class=\"NormalTextRun SCXW247633342 BCX0\">who can <\/span><span class=\"NormalTextRun SCXW247633342 BCX0\">review all applications received for the specific position until the position is filled\u00a0<\/span><\/span><span class=\"EOP SCXW247633342 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW102024605 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW102024605 BCX0\">Reject candidates that clearly do not meet the must-have job requirements<\/span><\/span><span class=\"EOP SCXW102024605 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW241465293 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241465293 BCX0\">Prioritize applications based on the most important criteria for the position<\/span><\/span><\/li><li><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\"><span class=\"TextRun SCXW208790346 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208790346 BCX0\">Aim to contact <\/span><span class=\"NormalTextRun SCXW208790346 BCX0\">10%-<\/span><span class=\"NormalTextRun SCXW208790346 BCX0\">20% of the totally applicant pool and expect some applicants not to reply back<\/span><\/span><span class=\"EOP SCXW208790346 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/span><\/li><li><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\"><span class=\"NormalTextRun SCXW25325962 BCX0\">Once <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW25325962 BCX0\">a number of<\/span><span class=\"NormalTextRun SCXW25325962 BCX0\"> suitable candidates have been <\/span><span class=\"NormalTextRun SCXW25325962 BCX0\">identified<\/span><span class=\"NormalTextRun SCXW25325962 BCX0\">, interviews can be scheduled<\/span><span class=\"NormalTextRun SCXW25325962 BCX0\">.<\/span><\/span><\/li><li><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\"><span class=\"TextRun SCXW89966072 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89966072 BCX0\">If possible, conduct interviews with a panel of 2-3 members, which may include senior MOAs, this helps correct for bias\u00a0<\/span><\/span><span class=\"EOP SCXW89966072 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/span><\/li><li><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\"><span class=\"TextRun SCXW34962269 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34962269 BCX0\">Screen candidates using questions that reflect the essential requirements of the job<\/span><\/span><span class=\"EOP SCXW34962269 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/span><\/li><li><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\"><span class=\"TextRun SCXW106649273 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW106649273 BCX0\">Ask the same interview questions to all candidates<\/span><\/span><span class=\"EOP SCXW106649273 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/span><\/li><li><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\"><span class=\"TextRun SCXW267587448 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267587448 BCX0\">Write down notes or record all interviews <\/span><span class=\"NormalTextRun SCXW267587448 BCX0\">so that <\/span><span class=\"NormalTextRun SCXW267587448 BCX0\">candidates <\/span><span class=\"NormalTextRun SCXW267587448 BCX0\">can be evaluated in<\/span><span class=\"NormalTextRun SCXW267587448 BCX0\"> a structured manner<\/span><\/span><span class=\"EOP SCXW267587448 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559991&quot;:357}\">\u00a0<\/span><\/span><span class=\"EOP SCXW241465293 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW180227578 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW180227578 BCX0\">It is essential to be mindful of regulations and navigate the interview in a professional manner. <\/span><span class=\"NormalTextRun SCXW180227578 BCX0\">The table below <\/span><span class=\"NormalTextRun SCXW180227578 BCX0\">provides<\/span><span class=\"NormalTextRun SCXW180227578 BCX0\"> limited example of common scenarios that may arise.<\/span><\/span><span class=\"EOP SCXW180227578 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d98b8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d98b8e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f58bdb\" data-id=\"4f58bdb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-655d4fa elementor-widget elementor-widget-image\" data-id=\"655d4fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"499\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.39.30-PM-1024x639.png\" class=\"attachment-large size-large wp-image-6873\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.39.30-PM-1024x639.png 1024w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.39.30-PM-300x187.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.39.30-PM-768x480.png 768w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-12.39.30-PM.png 1198w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d431adf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d431adf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c4b212a\" data-id=\"c4b212a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6124da elementor-widget elementor-widget-text-editor\" data-id=\"f6124da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun MacChromeBold SCXW49279575 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW49279575 BCX0\" data-ccp-parastyle=\"heading 5\">Selecting Candidates<\/span><\/span><\/strong><\/em><\/span><\/p><p><span class=\"NormalTextRun SCXW256936826 BCX0\">Hopefully, the <\/span><span class=\"NormalTextRun SCXW256936826 BCX0\">candidate screening <\/span><span class=\"NormalTextRun SCXW256936826 BCX0\">will <\/span><span class=\"NormalTextRun SCXW256936826 BCX0\">identify<\/span> <span class=\"NormalTextRun SCXW256936826 BCX0\">several<\/span><span class=\"NormalTextRun SCXW256936826 BCX0\"> suitable candidates to select from. It is crucial <\/span><span class=\"NormalTextRun SCXW256936826 BCX0\">to employ a structured approach for the selection process. To this end, the hiring Lead should work with others in the clinic to develop selection criteria for scoring candidates. <span class=\"TextRun SCXW256936826 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">This selection criteria must be a bona fide occupational requirement (BFOR) as per the <\/span><strong><a class=\"Hyperlink SCXW256936826 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96210_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW256936826 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\">BC Human Rights Code<\/span><\/a><\/strong><span class=\"TextRun SCXW256936826 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><strong>.<\/strong> The following questions may help guide the development to the selection criteria:<\/span><\/span><\/p><ul><li><span class=\"TextRun SCXW177041176 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177041176 BCX0\">Are the criteria specific, measurable, and job-related?<\/span><\/span><span class=\"EOP SCXW177041176 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:760,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW216369459 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216369459 BCX0\">Do any of the criterion exclude certain groups as prohibited under\u202fhuman rights legislation?<\/span><\/span><span class=\"EOP SCXW216369459 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:760,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW225027878 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW225027878 BCX0\">What competencies would be an asset in the <\/span><span class=\"NormalTextRun SCXW225027878 BCX0\">position,<\/span><span class=\"NormalTextRun SCXW225027878 BCX0\"> and which are more\/less important<\/span><span class=\"NormalTextRun SCXW225027878 BCX0\">?<\/span><\/span><span class=\"EOP SCXW225027878 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:760,&quot;335559739&quot;:0,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW49449263 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW49449263 BCX0\">What skills, <\/span><span class=\"NormalTextRun SCXW49449263 BCX0\">expertise<\/span><span class=\"NormalTextRun SCXW49449263 BCX0\">, <\/span><span class=\"NormalTextRun SCXW49449263 BCX0\">experience<\/span><span class=\"NormalTextRun SCXW49449263 BCX0\"> and qualifications <\/span><span class=\"NormalTextRun SCXW49449263 BCX0\">are required to<\/span><span class=\"NormalTextRun SCXW49449263 BCX0\"> be successful in the position?<\/span><span class=\"NormalTextRun SCXW49449263 BCX0\"> How can these be quantified objectively to guide the selection efforts?<\/span><\/span><span class=\"EOP SCXW49449263 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:760,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun MacChromeBold SCXW74893382 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW74893382 BCX0\" data-ccp-parastyle=\"heading 5\">Following<\/span><span class=\"NormalTextRun SCXW74893382 BCX0\" data-ccp-parastyle=\"heading 5\"> U<\/span><span class=\"NormalTextRun SCXW74893382 BCX0\" data-ccp-parastyle=\"heading 5\">p <\/span><span class=\"NormalTextRun SCXW74893382 BCX0\" data-ccp-parastyle=\"heading 5\">with<\/span> <span class=\"NormalTextRun SCXW74893382 BCX0\" data-ccp-parastyle=\"heading 5\">C<\/span><span class=\"NormalTextRun SCXW74893382 BCX0\" data-ccp-parastyle=\"heading 5\">andidates<\/span><\/span><span class=\"EOP SCXW74893382 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"NormalTextRun SCXW118760136 BCX0\">It is recommended that you follow up with and inform all candidates of their application status<\/span><span class=\"NormalTextRun SCXW118760136 BCX0\">.\u00a0 <\/span><span class=\"NormalTextRun SCXW118760136 BCX0\">For <\/span><span class=\"NormalTextRun SCXW118760136 BCX0\">candidates in consideration, the communication will help ensure they will remain interested and may prevent them from accepting other roles without informing you.\u00a0This practice helps maintain relationships with promising candidates that may be suitable for other roles in the future. The format of the communications may differ for different applicants:<\/span><\/p><ul><li><span class=\"TextRun SCXW200026460 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW200026460 BCX0\">Applicants who did not meet the application requirements and were not interviewed, can be informed by email<\/span><span class=\"NormalTextRun SCXW200026460 BCX0\"> on a weekly basis.\u00a0<\/span><\/span><span class=\"EOP SCXW200026460 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"NormalTextRun SCXW164291610 BCX0\">Applicants who <\/span><span class=\"NormalTextRun SCXW164291610 BCX0\">participated<\/span><span class=\"NormalTextRun SCXW164291610 BCX0\"> in an interview, but were unsuccessful, should <\/span><span class=\"NormalTextRun SCXW164291610 BCX0\">likely be<\/span><span class=\"NormalTextRun SCXW164291610 BCX0\"> informed by phone. However, you may hold off on informing them until your preferred applicant has signed and returned their employment offer letter. This way, if your preferred applicant does not accept your offer, you can extend an offer to your next viable candidate.<\/span><\/li><li><span class=\"NormalTextRun SCXW107321002 BCX0\">For candidates in consideration, the communication will help ensure they will remain interested and may prevent them from accepting other roles without informing you<\/span><span class=\"NormalTextRun SCXW107321002 BCX0\">. This is a good practice as an employer and helps maintain relations should you need to hire again for the same role. We recommend waiting to inform an unsuccessful applicant until the successful applicant has signed and returned their employment offer letter.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW96909813 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW96909813 BCX0\" data-ccp-parastyle=\"heading 4\">Extending an <\/span><span class=\"NormalTextRun SCXW96909813 BCX0\" data-ccp-parastyle=\"heading 4\">E<\/span><span class=\"NormalTextRun SCXW96909813 BCX0\" data-ccp-parastyle=\"heading 4\">mployment <\/span><span class=\"NormalTextRun SCXW96909813 BCX0\" data-ccp-parastyle=\"heading 4\">O<\/span><span class=\"NormalTextRun SCXW96909813 BCX0\" data-ccp-parastyle=\"heading 4\">ffer<\/span><\/span><span class=\"EOP SCXW96909813 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW161731921 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161731921 BCX0\">Once a suitable candidate has been <\/span><span class=\"NormalTextRun SCXW161731921 BCX0\">identified<\/span><span class=\"NormalTextRun SCXW161731921 BCX0\">, the clinic<\/span><span class=\"NormalTextRun SCXW161731921 BCX0\"> needs to<\/span><span class=\"NormalTextRun SCXW161731921 BCX0\"> offer the position to the <\/span><span class=\"NormalTextRun SCXW161731921 BCX0\">applicant in writing<\/span><span class=\"NormalTextRun SCXW161731921 BCX0\">. <\/span><span class=\"NormalTextRun SCXW161731921 BCX0\">The <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW161731921 BCX0\">DoBC<\/span><span class=\"NormalTextRun SCXW161731921 BCX0\"> website shares an offer form that can be downloaded <\/span><\/span><strong><a class=\"Hyperlink SCXW161731921 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_sampleemployeeagreement.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW161731921 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW161731921 BCX0\" data-ccp-charstyle=\"Hyperlink\">here<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW161731921 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161731921 BCX0\">.<\/span><\/span><\/p><p><span class=\"NormalTextRun SCXW196002059 BCX0\">It is <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">common practice<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">v<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">erbally discuss the terms of employment<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">,<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\"> before sending an employment agreement<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">, where the clinic representative reviews and confirms <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">start date, salary, vacation, legal <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">name<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\"> and residential address<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\"> of the <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">e<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">mploy<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">e<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">e<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">.<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">This conversation is followed up with an employment agreement that <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">contains<\/span><span class=\"NormalTextRun SCXW196002059 BCX0\"> the following <\/span><span class=\"NormalTextRun SCXW196002059 BCX0\">main components:<\/span><\/p><ul><li><strong><span class=\"TextRun Underlined SCXW241996457 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241996457 BCX0\">Employee Information<\/span><\/span><span class=\"TextRun SCXW241996457 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241996457 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW241996457 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241996457 BCX0\">T<\/span><span class=\"NormalTextRun SCXW241996457 BCX0\">he employee\u2019s legal (and preferred) name in the opening and signature lines and residential address, where possible<\/span><\/span><span class=\"EOP SCXW241996457 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW256476071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256476071 BCX0\">Terms and Conditions<\/span><\/span><span class=\"TextRun SCXW256476071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256476071 BCX0\">&#8211;<\/span><\/span><\/strong><span class=\"TextRun SCXW256476071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW256476071 BCX0\">Terms of Employment encompass areas such as Location &amp; Hours of Work, <\/span><span class=\"NormalTextRun SCXW256476071 BCX0\">length of the probationary period, <\/span><span class=\"NormalTextRun SCXW256476071 BCX0\">Salary, Benefits, Vacation, Duties &amp; Responsibilities, Governing Authority and End of Agreement (Termination)<\/span><\/span><span class=\"EOP SCXW256476071 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW51398640 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51398640 BCX0\">Job Description<\/span><\/span><span class=\"TextRun SCXW51398640 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51398640 BCX0\">&#8211;<\/span><\/span><\/strong><span class=\"TextRun SCXW51398640 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51398640 BCX0\"> A<\/span><span class=\"NormalTextRun SCXW51398640 BCX0\"> complete description <\/span><span class=\"NormalTextRun SCXW51398640 BCX0\">of the roles and responsibilities <\/span><span class=\"NormalTextRun SCXW51398640 BCX0\">for the position <\/span><span class=\"NormalTextRun SCXW51398640 BCX0\">is usually included <\/span><span class=\"NormalTextRun SCXW51398640 BCX0\">as an appendix or section under duties &amp; responsibilitie<\/span><span class=\"NormalTextRun SCXW51398640 BCX0\">s.<\/span><\/span><span class=\"EOP SCXW51398640 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW196967696 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196967696 BCX0\">Consideration<\/span><\/span><span class=\"TextRun SCXW196967696 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196967696 BCX0\">&#8211;<\/span><\/span><\/strong><span class=\"TextRun SCXW196967696 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW196967696 BCX0\">Both parties must provide something of value <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW196967696 BCX0\">in order to<\/span><span class=\"NormalTextRun SCXW196967696 BCX0\"> create a binding agreement and have time to thoroughly review the terms of employment<\/span><span class=\"NormalTextRun SCXW196967696 BCX0\">. <\/span><span class=\"NormalTextRun SCXW196967696 BCX0\">Consideration also applies to material amendments of employment agreements<\/span><span class=\"NormalTextRun SCXW196967696 BCX0\">.<\/span><\/span><span class=\"EOP SCXW196967696 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW151310046 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151310046 BCX0\">An employment agreement <\/span><span class=\"NormalTextRun SCXW151310046 BCX0\">must be signed by both parties before an employee starts working for the employer<\/span><span class=\"NormalTextRun SCXW151310046 BCX0\">. It is crucial to have s<\/span><span class=\"NormalTextRun SCXW151310046 BCX0\">ign written contracts with <\/span><span class=\"NormalTextRun SCXW151310046 BCX0\">all employees and providers (who are usually contractors).<\/span><\/span><span class=\"EOP SCXW151310046 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span style=\"color: #467b87;\"><em><span class=\"TextRun MacChromeBold SCXW75522973 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW75522973 BCX0\">N<\/span><span class=\"NormalTextRun SCXW75522973 BCX0\">ote<\/span><span class=\"NormalTextRun SCXW75522973 BCX0\">:<\/span><\/span><span class=\"TextRun SCXW75522973 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"> <span class=\"NormalTextRun SCXW75522973 BCX0\">T<\/span><span class=\"NormalTextRun SCXW75522973 BCX0\">he information in this section, and other sections of this document, do not <\/span><span class=\"NormalTextRun SCXW75522973 BCX0\">represent<\/span><span class=\"NormalTextRun SCXW75522973 BCX0\"> legal advice. They are provided for information purposes only. Clinics should seek legal counsel in developing a legally sound employee agreement.<\/span><\/span><\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-95a75ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"95a75ce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-891c035\" data-id=\"891c035\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b6708a elementor-widget elementor-widget-text-editor\" data-id=\"5b6708a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW16594644 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW16594644 BCX0\" data-ccp-parastyle=\"heading 4\">Onboarding<\/span><span class=\"NormalTextRun SCXW16594644 BCX0\" data-ccp-parastyle=\"heading 4\"> New Employees<\/span><span class=\"NormalTextRun SCXW16594644 BCX0\" data-ccp-parastyle=\"heading 4\">\u00a0<\/span><\/span><span class=\"EOP SCXW16594644 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"NormalTextRun SCXW84526885 BCX0\">A well-structured onboarding process is more than a formality<\/span><span class=\"NormalTextRun SCXW84526885 BCX0\">. I<\/span><span class=\"NormalTextRun SCXW84526885 BCX0\">t<\/span><span class=\"NormalTextRun SCXW84526885 BCX0\"> i<\/span><span class=\"NormalTextRun SCXW84526885 BCX0\">s the foundation for long-term success, engagement, and retention. Organized onboarding ensures that staff understand their roles, responsibilities, and the culture they\u2019re joining. <span class=\"TextRun SCXW84526885 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">It reduces confusion, accelerates productivity, and fosters alignment with team values and workflows. More importantly, it signals to new hires that they are valued and supported from day one. <span class=\"TextRun SCXW52758791 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW52758791 BCX0\">It is therefore important for clinics to develop an onboarding plan or checklist. <\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">Two<\/span><span class=\"NormalTextRun SCXW52758791 BCX0\"> example<\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">s<\/span><span class=\"NormalTextRun SCXW52758791 BCX0\"> of <\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">what an <\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">onboarding <\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">plan\/<\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">checklist <\/span><span class=\"NormalTextRun SCXW52758791 BCX0\">may look like are<\/span><span class=\"NormalTextRun SCXW52758791 BCX0\"> provided below.<\/span><\/span><span class=\"EOP SCXW52758791 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8671867 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8671867\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0ba869d\" data-id=\"0ba869d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da294e1 elementor-widget elementor-widget-text-editor\" data-id=\"da294e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>Prior to First Day<\/strong><\/span><\/p><ul><li>Confirm IT and company device requirements.<\/li><li>Arrange EMR Access.<\/li><li>Meet with team to plan training schedule.<\/li><li>Email new hire to confirm start time, who they will meet, and documents they should bring<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-29d9284\" data-id=\"29d9284\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc96ce0 elementor-widget elementor-widget-text-editor\" data-id=\"bc96ce0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>First Day<\/strong><\/span><\/p><ul><li>Provide practice tour and introduce new hire.<\/li><li>Complete new hire paperwork.<\/li><li>Review safety protocols.<\/li><li>New hire meeting with direct supervisor.<\/li><li>Provide practice policies and procedures.<\/li><li>Meet to debrief at the end of day.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9437624\" data-id=\"9437624\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39093a8 elementor-widget elementor-widget-text-editor\" data-id=\"39093a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"text-decoration: underline;\"><strong>First 3 Months<\/strong><\/span><\/p><ul><li>Confirm vacation and clinic schedule.<\/li><li>Input new hire into payroll system.<\/li><li>Invite new hire to previously scheduled meetings.<\/li><li>Meet with new hire regularly and ask for feedback.<\/li><li>Set performance expectations.<\/li><li>Conduct probation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc17fca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc17fca\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-765fb9f\" data-id=\"765fb9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c645088 elementor-widget elementor-widget-image\" data-id=\"c645088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"671\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design-4.png\" class=\"attachment-large size-large wp-image-6874\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design-4.png 940w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design-4-300x251.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Untitled-design-4-768x644.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7249e17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7249e17\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94aac69\" data-id=\"94aac69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41f4641 elementor-widget elementor-widget-text-editor\" data-id=\"41f4641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun SCXW203960931 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW203960931 BCX0\" data-ccp-parastyle=\"heading 4\">Probation<\/span><span class=\"NormalTextRun SCXW203960931 BCX0\" data-ccp-parastyle=\"heading 4\">ary<\/span><span class=\"NormalTextRun SCXW203960931 BCX0\" data-ccp-parastyle=\"heading 4\"> Period\u00a0<\/span><\/span><span class=\"EOP SCXW203960931 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><p><span class=\"TextRun SCXW207156071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207156071 BCX0\">Probationary <\/span><span class=\"NormalTextRun SCXW207156071 BCX0\">periods<\/span><span class=\"NormalTextRun SCXW207156071 BCX0\"> provide the employer time to <\/span><span class=\"NormalTextRun SCXW207156071 BCX0\">determine<\/span><span class=\"NormalTextRun SCXW207156071 BCX0\"> if the candidate is suitable for the position.<\/span><span class=\"NormalTextRun SCXW207156071 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW207156071 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW124571174 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124571174 BCX0\">Important <\/span><span class=\"NormalTextRun SCXW124571174 BCX0\">considerations relating to probation period:<\/span><\/span><span class=\"EOP SCXW124571174 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">It is valuable to pre-schedule the 45-day and 90-day review for employee and manager. Please note that the 90-day review should take place before the actual<\/span><\/span><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">90-day<\/span><\/span><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">mark<\/span><\/span><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">\u200b<\/span><\/span><span class=\"TextRun SCXW129005193 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129005193 BCX0\">.<\/span><\/span><span class=\"EOP SCXW129005193 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW90087366 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90087366 BCX0\">Employee should get advance notice of the review so that they can prepare for the meeting and to complete self-evaluations<\/span><span class=\"NormalTextRun SCXW90087366 BCX0\">.<\/span><\/span><span class=\"EOP SCXW90087366 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW158405012 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158405012 BCX0\">Manager<\/span><span class=\"NormalTextRun SCXW158405012 BCX0\">s<\/span><span class=\"NormalTextRun SCXW158405012 BCX0\"> should schedule an internal deadline for a decision (<\/span><span class=\"NormalTextRun SCXW158405012 BCX0\">whether<\/span><span class=\"NormalTextRun SCXW158405012 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW158405012 BCX0\">retain<\/span><span class=\"NormalTextRun SCXW158405012 BCX0\"> the employee) prior to the end of the 90-day period.<\/span><\/span><span class=\"EOP SCXW158405012 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW207360166 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207360166 BCX0\">Ensure regular communication with employee and their manager to <\/span><span class=\"NormalTextRun SCXW207360166 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW207360166 BCX0\"> any issues and correct any performance issues,<\/span><\/span><span class=\"TextRun SCXW207360166 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207360166 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW207360166 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207360166 BCX0\">where possible.<\/span><\/span><\/li><li><span class=\"TextRun SCXW138670607 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW138670607 BCX0\">Managers should aim address issues hampering employee performance during the probationary period. <\/span><span class=\"NormalTextRun SCXW138670607 BCX0\">Proactively <\/span><span class=\"NormalTextRun SCXW138670607 BCX0\">identifying<\/span><span class=\"NormalTextRun SCXW138670607 BCX0\"> and addressing issues will help prevent them from escalating. Addressing concerns or issues promptly, rather than waiting for a previously scheduled review, can help resolve conflict.<\/span><\/span><span class=\"EOP SCXW138670607 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"NormalTextRun SCXW259020710 BCX0\">Upon completion of a new employee\u2019s probation period as outlined in their employment contract, conducting a probation period review will help acknowledge employee successes and <\/span><span class=\"NormalTextRun SCXW259020710 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW259020710 BCX0\"> areas for improvement. Alternatively<\/span><span class=\"NormalTextRun SCXW259020710 BCX0\">, the clinic can part ways with employees who do not fit the clinic culture.<\/span><\/li><li><span class=\"TextRun SCXW207147865 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW207147865 BCX0\">As long as<\/span><span class=\"NormalTextRun SCXW207147865 BCX0\"> the parameter of the probationary period is clearly outlined in the employment agreement, the employer may <\/span><span class=\"NormalTextRun SCXW207147865 BCX0\">terminate<\/span><span class=\"NormalTextRun SCXW207147865 BCX0\"> the employee without cause or any obligation for <\/span><span class=\"NormalTextRun SCXW207147865 BCX0\">giving notice or severance payment during this time<\/span><span class=\"NormalTextRun SCXW207147865 BCX0\">.\u00a0 <\/span><span class=\"NormalTextRun SCXW207147865 BCX0\">However, employers must still ensure that termination during probation is not discriminatory or in violation of the <\/span><\/span><strong><a class=\"Hyperlink SCXW207147865 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96210_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW207147865 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW207147865 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Human Rights Code.<\/span><\/span><\/a><\/strong><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW77559790 BCX0\">DoBC\u2019s<\/span> <\/span><a class=\"Hyperlink SCXW77559790 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_performancereviewprobationperiod.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>probation period performance review template<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77559790 BCX0\"> may be helpful in guiding the probationary review.<\/span> <span class=\"NormalTextRun SCXW77559790 BCX0\">Other relevant information can be found on <\/span><\/span><a class=\"Hyperlink SCXW77559790 BCX0\" href=\"https:\/\/www.bcbusiness.ca\/myths-about-employee-probation-periods\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Business<\/span><\/span><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">\u200b<\/span><\/span><\/strong><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\"> \u201c<\/span><\/strong><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Myths About Employee Probation Periods\u201d<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77559790 BCX0\"> and <\/span><\/span><strong><a class=\"Hyperlink SCXW77559790 BCX0\" href=\"https:\/\/www.bcbusiness.ca\/myths-about-employee-probation-periods\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">Jobs Canada <\/span><\/span><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">\u200b<\/span><\/span><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">\u201c<\/span><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">Managing Employees<\/span><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">\u201d<\/span><\/span><span class=\"TextRun Underlined SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW77559790 BCX0\" data-ccp-charstyle=\"Hyperlink\">\u200b<\/span><\/span><\/a><span class=\"TextRun SCXW77559790 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77559790 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW77559790 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9faa274 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9faa274\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a2aeb1\" data-id=\"6a2aeb1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c3f571 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9c3f571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bc71e55 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bc71e55\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f7abb6\" data-id=\"6f7abb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07134db elementor-widget elementor-widget-heading\" data-id=\"07134db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Performance Management Best Practices <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02b0e9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02b0e9b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cb7877\" data-id=\"5cb7877\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0a761e elementor-widget elementor-widget-text-editor\" data-id=\"b0a761e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW64507601 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW64507601 BCX0\" data-ccp-parastyle=\"Body Text\">Performance management is intended to reinforce strengths and address performance-related challenges or concerns. Annual performance reviews allow employees and management (or providers) to reflect on the past year, the demands of the job and current performance. Additionally, the review process examines the working relationship between coworkers as well as the employee and employer.<\/span><\/span><\/p><h5><span style=\"color: #467b87;\"><span class=\"TextRun SCXW18976517 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW18976517 BCX0\" data-ccp-parastyle=\"heading 3\">Setting Clear Expectations through <\/span><span class=\"NormalTextRun SCXW18976517 BCX0\" data-ccp-parastyle=\"heading 3\">HR<\/span><span class=\"NormalTextRun SCXW18976517 BCX0\" data-ccp-parastyle=\"heading 3\"> Policies<\/span><span class=\"NormalTextRun SCXW18976517 BCX0\" data-ccp-parastyle=\"heading 3\"> and <\/span><span class=\"NormalTextRun SCXW18976517 BCX0\" data-ccp-parastyle=\"heading 3\">P<\/span><span class=\"NormalTextRun SCXW18976517 BCX0\" data-ccp-parastyle=\"heading 3\">rocedures<\/span><\/span><span class=\"EOP SCXW18976517 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/span><\/h5><p><span class=\"TextRun SCXW216556454 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW216556454 BCX0\">A well-defined set of employee policies is essential for fostering a respectful, safe, and productive workplace. These policies serve as a shared framework that guides behavior, clarifies expectations, and ensures consistency across all levels of the organization.<\/span><span class=\"NormalTextRun SCXW216556454 BCX0\"> Adherence to these policies <\/span><span class=\"NormalTextRun SCXW216556454 BCX0\">represent<\/span> <span class=\"NormalTextRun SCXW216556454 BCX0\">an important element<\/span><span class=\"NormalTextRun SCXW216556454 BCX0\"> of performance management and evaluation.<\/span><\/span><span class=\"EOP SCXW216556454 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW135057065 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW135057065 BCX0\">This section briefly introduces the common <\/span><span class=\"NormalTextRun SCXW135057065 BCX0\">HR<\/span><span class=\"NormalTextRun SCXW135057065 BCX0\"> policies and procedures used in medical clinics.<\/span><\/span><span class=\"EOP SCXW135057065 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><strong><span class=\"TextRun Underlined SCXW249469385 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW249469385 BCX0\">Scheduling &amp; Attendance Policy and <\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">P<\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">rocedures<\/span><\/span><\/strong><span class=\"TextRun SCXW249469385 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SCXW249469385 BCX0\">&#8211; <\/span><\/strong><span class=\"NormalTextRun SCXW249469385 BCX0\">generally <\/span><\/span><span class=\"TextRun SCXW249469385 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW249469385 BCX0\">outlines<\/span><span class=\"NormalTextRun SCXW249469385 BCX0\"> expectations around work schedules <\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">and <\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">punctuality,<\/span><span class=\"NormalTextRun SCXW249469385 BCX0\"> as well as the procedures for informing management and colleagues of unanticipated\/emergency late arrival or <\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">absence<\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">s<\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">. It ensures that staffing levels are <\/span><span class=\"NormalTextRun SCXW249469385 BCX0\">maintained<\/span><span class=\"NormalTextRun SCXW249469385 BCX0\"> to support patient care, and provides clear procedures for managing shift changes, and addressing attendance concerns.<\/span><\/span><span class=\"EOP SCXW249469385 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW247274401 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247274401 BCX0\">Respectful Workplace Policy<\/span><\/span><\/strong><span class=\"TextRun SCXW247274401 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247274401 BCX0\"><strong>&#8211;<\/strong> defines the standards for <\/span><span class=\"NormalTextRun SCXW247274401 BCX0\">maintaining<\/span><span class=\"NormalTextRun SCXW247274401 BCX0\"> a safe, inclusive, and respectful work environment. It addresses harassment, discrimination, and bullying, and outlines procedures for reporting and resolving workplace conflicts in a confidential and supportive manner.<\/span><\/span><span class=\"EOP SCXW247274401 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW226874418 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226874418 BCX0\">Code of Conduct Policy<\/span><\/span><span class=\"TextRun SCXW226874418 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226874418 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW226874418 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226874418 BCX0\">sets expectations for professional behavior, ethics, and accountability. It guides employees in <\/span><span class=\"NormalTextRun SCXW226874418 BCX0\">maintaining<\/span><span class=\"NormalTextRun SCXW226874418 BCX0\"> integrity, confidentiality, and respectful interactions with patients, colleagues, and external partners.<\/span><\/span><span class=\"EOP SCXW226874418 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW26968325 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26968325 BCX0\">Hours of Work &amp; Overtime Policy<\/span><\/span><span class=\"TextRun SCXW26968325 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26968325 BCX0\">&#8211;<\/span> <\/span><\/strong><span class=\"TextRun SCXW26968325 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26968325 BCX0\">specifies regular working hours, break entitlements, and rules governing overtime. It ensures compliance with employment standards and provides clarity on how <\/span><span class=\"NormalTextRun SCXW26968325 BCX0\">additional<\/span><span class=\"NormalTextRun SCXW26968325 BCX0\"> hours are approved, tracked, and compensated.<\/span><\/span><span class=\"EOP SCXW26968325 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW80529687 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80529687 BCX0\">Vacation &amp; Leave Policy-<\/span><\/span><\/strong><span class=\"TextRun SCXW80529687 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW80529687 BCX0\">generally<\/span><\/span><span class=\"TextRun SCXW80529687 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80529687 BCX0\"> describes<\/span><span class=\"NormalTextRun SCXW80529687 BCX0\"> entitlements and procedures for requesting vacation, sick leave, personal days, and other types of approved time off. It ensures that leave is managed fairly and consistently while supporting employee well-being and operational continuity.<\/span><\/span><span class=\"EOP SCXW80529687 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW238801269 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238801269 BCX0\">Health &amp; Safety Policy<\/span><\/span><span class=\"TextRun SCXW238801269 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238801269 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW238801269 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238801269 BCX0\">provides guidelines to <\/span><span class=\"NormalTextRun SCXW238801269 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW238801269 BCX0\"> a safe and compliant workplace. It includes protocols for incident reporting, emergency procedures, infection control, and employee responsibilities in promoting a culture of safety.<\/span><\/span><span class=\"EOP SCXW238801269 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW223894101 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223894101 BCX0\">Technology and Equipment Policy and Procedures<\/span><\/span><span class=\"TextRun SCXW223894101 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223894101 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW223894101 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW223894101 BCX0\">outlines the proper use and care of clinic-devices and systems. Employees are expected to use technology responsibly, with patient privacy and safety in mind, and report issues promptly to ensure secure and efficient operations.<\/span><\/span><span class=\"EOP SCXW223894101 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW113342095 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW113342095 BCX0\">Information Privacy Policy<\/span><\/span><\/strong><span class=\"TextRun SCXW113342095 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW113342095 BCX0\"><strong>&#8211;<\/strong> outlines<\/span><\/span><span class=\"TextRun SCXW113342095 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW113342095 BCX0\"> the responsibilities of all staff in protecting patient and organizational data. It ensures compliance with privacy laws and sets clear guidelines for handling, storing, and sharing personal health information securely and ethically.<\/span><\/span><span class=\"EOP SCXW113342095 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW85286002 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85286002 BCX0\">Compensation &amp; Raises Policy<\/span><\/span><\/strong><span class=\"TextRun SCXW85286002 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85286002 BCX0\"><strong>&#8211;<\/strong> usually <\/span><\/span><span class=\"TextRun SCXW85286002 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85286002 BCX0\">explains how employee wages are <\/span><span class=\"NormalTextRun SCXW85286002 BCX0\">determined<\/span><span class=\"NormalTextRun SCXW85286002 BCX0\">, including pay structures, review cycles, and eligibility for raises. It promotes transparency and fairness in compensation practices while aligning salary progression with performance and clinic budget considerations.<\/span><\/span><span class=\"EOP SCXW85286002 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun Underlined SCXW261880956 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261880956 BCX0\">Performance Management <\/span><span class=\"NormalTextRun SCXW261880956 BCX0\">P<\/span><span class=\"NormalTextRun SCXW261880956 BCX0\">olicy and Procedures<\/span><\/span><span class=\"TextRun SCXW261880956 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261880956 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW261880956 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261880956 BCX0\">outlines the procedure and the timing by which the employee performance is evaluated, supported, and if needed managed. It includes goal setting, feedback mechanisms, and potential disciplinary routes.<\/span><\/span><span class=\"EOP SCXW261880956 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b4ff2c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b4ff2c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7028fcb\" data-id=\"7028fcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e694e14 elementor-widget elementor-widget-text-editor\" data-id=\"e694e14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #467b87;\"><span class=\"TextRun SCXW21741800 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW21741800 BCX0\" data-ccp-parastyle=\"heading 4\">Performance Reviews<\/span> <span class=\"NormalTextRun SCXW21741800 BCX0\" data-ccp-parastyle=\"heading 4\">Guidelines and <\/span><span class=\"NormalTextRun SCXW21741800 BCX0\" data-ccp-parastyle=\"heading 4\">Best Practices<\/span><\/span><span class=\"EOP SCXW21741800 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/span><\/h5><p><span class=\"TextRun SCXW88247746 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88247746 BCX0\" data-ccp-parastyle=\"Body Text\">Performance reviews are structured evaluations of an employee\u2019s\/staff\u2019s work over a specific period, designed to assess how well they meet the expectations of their role. They provide opportunities for employees and managers to reflect on achievements, <\/span><span class=\"NormalTextRun SCXW88247746 BCX0\" data-ccp-parastyle=\"Body Text\">identify<\/span><span class=\"NormalTextRun SCXW88247746 BCX0\" data-ccp-parastyle=\"Body Text\"> areas for improvement, and set clear goals for future development When designed thoughtfully and implemented in regular cadence, performance reviews are a vital tool for fostering growth, accountability, and alignment within the workplace.<\/span><\/span><span class=\"EOP SCXW88247746 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;201341983&quot;:0,&quot;335559737&quot;:210,&quot;335559739&quot;:240,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW31387935 BCX0\" data-ccp-parastyle=\"Body Text\">This section discusses <\/span><span class=\"NormalTextRun SCXW31387935 BCX0\" data-ccp-parastyle=\"Body Text\">regular <\/span><span class=\"NormalTextRun SCXW31387935 BCX0\" data-ccp-parastyle=\"Body Text\">performance reviews that are conducted for all employees<\/span><span class=\"NormalTextRun SCXW31387935 BCX0\" data-ccp-parastyle=\"Body Text\">.\u00a0<\/span> <span class=\"NormalTextRun SCXW31387935 BCX0\" data-ccp-parastyle=\"Body Text\">A pdf of this section can be found <span style=\"color: #467b87;\"><a style=\"color: #467b87;\" href=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Performance-Review-Guidelines-and-Best-practices.pdf\" target=\"_blank\" rel=\"noopener\"><strong>here<\/strong><\/a><\/span><\/span><\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun MacChromeBold SCXW67592078 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW67592078 BCX0\" data-ccp-parastyle=\"heading 5\">Objectives of Performance Reviews<\/span><\/span><span class=\"EOP SCXW67592078 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><ul><li><span class=\"TextRun SCXW238120199 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW238120199 BCX0\">To<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">measure<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">evaluate<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">an<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">employee\u2019s<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">job-related<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">aptitude,<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">behaviors,<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW238120199 BCX0\">results.<\/span><\/span><span class=\"EOP SCXW238120199 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW30673770 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW30673770 BCX0\">To<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">provide<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">honest<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">feedback<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">assessment<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">of<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">employee\u2019s<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">performance<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">that<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">affords<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">employee the<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">opportunity<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">for<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">improvement<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">practice<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">opportunity<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">to<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">recognize<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">employee<\/span> <span class=\"NormalTextRun SCXW30673770 BCX0\">contributions.<\/span><\/span><span class=\"EOP SCXW30673770 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559737&quot;:215,&quot;335559739&quot;:0,&quot;469777462&quot;:[936],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW245730426 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245730426 BCX0\">To<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">ensure<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">employee<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">practice<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">are<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">clearly<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">aware<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">of<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">objectives<\/span><span class=\"NormalTextRun SCXW245730426 BCX0\">,<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">expectations,<\/span> <span class=\"NormalTextRun SCXW245730426 BCX0\">performance <\/span><span class=\"NormalTextRun SCXW245730426 BCX0\">measures<\/span><span class=\"NormalTextRun SCXW245730426 BCX0\"> and results.<\/span><\/span><span class=\"EOP SCXW245730426 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559737&quot;:217,&quot;335559739&quot;:0,&quot;469777462&quot;:[936],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW67074127 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67074127 BCX0\">To<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">establish<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">employee<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">goals<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">that<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">support<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">professional<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">growth<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">as<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">well<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">as<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">practice<\/span> <span class=\"NormalTextRun SCXW67074127 BCX0\">goals.<\/span><\/span><span class=\"EOP SCXW67074127 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW141643880 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141643880 BCX0\">To<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">ensure<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">that<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">goals<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">are<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">realistic<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW141643880 BCX0\">attainable.<\/span><\/span><span class=\"EOP SCXW141643880 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW108802817 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108802817 BCX0\">To<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">determine<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">if<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">any<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">resources,<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">training<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">or<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">development<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">is<\/span> <span class=\"NormalTextRun SCXW108802817 BCX0\">required<\/span><span class=\"NormalTextRun SCXW108802817 BCX0\">.<\/span><\/span><span class=\"EOP SCXW108802817 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e93b92 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e93b92\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-935a85a\" data-id=\"935a85a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff2c07f elementor-widget elementor-widget-text-editor\" data-id=\"ff2c07f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun MacChromeBold SCXW157292742 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW157292742 BCX0\" data-ccp-parastyle=\"heading 5\">Best Practices for <\/span><span class=\"NormalTextRun SCXW157292742 BCX0\" data-ccp-parastyle=\"heading 5\">P<\/span><span class=\"NormalTextRun SCXW157292742 BCX0\" data-ccp-parastyle=\"heading 5\">roviding <\/span><span class=\"NormalTextRun SCXW157292742 BCX0\" data-ccp-parastyle=\"heading 5\">F<\/span><span class=\"NormalTextRun SCXW157292742 BCX0\" data-ccp-parastyle=\"heading 5\">eedback<\/span><\/span><span class=\"EOP SCXW157292742 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><ul><li><span class=\"TextRun SCXW215971470 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW215971470 BCX0\">It is crucial that all performance reviews are structured and <\/span><\/span><span class=\"TextRun MacChromeBold SCXW215971470 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW215971470 BCX0\">documented<\/span><\/span><span class=\"TextRun SCXW215971470 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW215971470 BCX0\">. The documentation of performance reviews is of particular importance if escalation in performance management is <\/span><span class=\"NormalTextRun SCXW215971470 BCX0\">deemed<\/span><span class=\"NormalTextRun SCXW215971470 BCX0\"> necessary.\u00a0<\/span><\/span><span class=\"EOP SCXW215971470 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559737&quot;:223,&quot;335559739&quot;:0,&quot;469777462&quot;:[936],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW244150700 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244150700 BCX0\">Performance appraisals should be a balanced, honest, and fair review of the employee\u2019s<\/span> <span class=\"NormalTextRun SCXW244150700 BCX0\">performance that focuses on the work, not the person.<\/span><\/span><span class=\"EOP SCXW244150700 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559737&quot;:223,&quot;335559739&quot;:0,&quot;469777462&quot;:[936],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW159991910 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW159991910 BCX0\">The<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">employee\u2019s<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">strengths<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">should<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">always<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">be<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">acknowledged<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">and<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">good<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">performance<\/span> <span class=\"NormalTextRun SCXW159991910 BCX0\">reinforced.<\/span><\/span><span class=\"EOP SCXW159991910 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW264494984 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW264494984 BCX0\">Areas<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">of<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">improvement<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">should<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">be<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">discussed while<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">specifically<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">citing<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">examples<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">where<\/span> <span class=\"NormalTextRun SCXW264494984 BCX0\">possible.<\/span><\/span><span class=\"EOP SCXW264494984 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW177313660 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW177313660 BCX0\">Regular check-ins during the conversation<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">with<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">employee<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">while<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">discussing<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">areas<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">of<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">improvement<\/span><span class=\"NormalTextRun SCXW177313660 BCX0\"> may be needed <\/span><span class=\"NormalTextRun SCXW177313660 BCX0\">to<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">avoid<\/span> <span class=\"NormalTextRun SCXW177313660 BCX0\">miscommunication.<\/span><\/span><span class=\"EOP SCXW177313660 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW254605623 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW254605623 BCX0\">It is advisable to collaborate with the employee to develop<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">an<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">action<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">plan<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">for<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">areas<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">of<\/span> <span class=\"NormalTextRun SCXW254605623 BCX0\">improvement<\/span><span class=\"NormalTextRun SCXW254605623 BCX0\">.<\/span><\/span><span class=\"EOP SCXW254605623 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559739&quot;:0,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW176227612 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW176227612 BCX0\">Consider<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">breaking<\/span><span class=\"NormalTextRun SCXW176227612 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW176227612 BCX0\">down<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">improvement<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">targets<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">into<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">smaller<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">steps<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">over<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">time,<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">when<\/span> <span class=\"NormalTextRun SCXW176227612 BCX0\">possible.<\/span><\/span><span class=\"EOP SCXW176227612 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW258590703 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW258590703 BCX0\">Ensure<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">employee<\/span> <span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW258590703 BCX0\">is<\/span> <span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW258590703 BCX0\">able<\/span> <span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW258590703 BCX0\">to<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">provide<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">feedback<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">to<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">the<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">employer<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">as<\/span> <span class=\"NormalTextRun SCXW258590703 BCX0\">well.<\/span><\/span><span class=\"EOP SCXW258590703 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559991&quot;:357,&quot;469777462&quot;:[934],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW253750885 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253750885 BCX0\">Some clinics develop performance review templates that can be shared with the employee ahead of the meeting to provide them with an opportunity to better prepare for the meeting.<\/span><\/span><span class=\"EOP SCXW253750885 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559685&quot;:714,&quot;335559737&quot;:223,&quot;335559739&quot;:0,&quot;335559991&quot;:357,&quot;469777462&quot;:[936],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><li><span class=\"NormalTextRun SCXW169110119 BCX0\">If an employee has a conflict or concern with the review, this should be documented and attached to the performance <\/span><span class=\"NormalTextRun SCXW169110119 BCX0\">review.<\/span><\/li><li><span class=\"TextRun SCXW144577865 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144577865 BCX0\">Although many clinics connect performance reviews with raises, it may be better practice to separate the two conversations to prevent employees from becoming defensive or see the process as a justification for compensation<\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">.\u00a0 <\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">For example, <\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">clinics <\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">could <\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">provide cost of living increases <\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">on a pre-determined schedule <\/span><span class=\"NormalTextRun SCXW144577865 BCX0\">and focus on performance reviews as an opportunity to discuss performance without any confounding factors.<\/span><\/span><span class=\"EOP SCXW144577865 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;134245417&quot;:false,&quot;335559685&quot;:714,&quot;335559737&quot;:223,&quot;335559739&quot;:0,&quot;335559991&quot;:357,&quot;469777462&quot;:[936],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><\/ul><p><span class=\"TextRun SCXW63952773 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63952773 BCX0\">Doctors of BC provides <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">downloadable <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">templates for <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">supervisors (<\/span><\/span><strong><a class=\"Hyperlink SCXW63952773 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_performancereviewsupervisorassessmentform.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW63952773 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW63952773 BCX0\" data-ccp-charstyle=\"Hyperlink\">Performance review: Supervisor assessment template<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW63952773 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63952773 BCX0\">) and employees (<\/span><\/span><strong><a class=\"Hyperlink SCXW63952773 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_performancereviewselfassessment.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW63952773 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW63952773 BCX0\" data-ccp-charstyle=\"Hyperlink\">Self-assessment template<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW63952773 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63952773 BCX0\">) <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">as a guide, encourage <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">both parties <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">to reflect on the<\/span><span class=\"NormalTextRun SCXW63952773 BCX0\"> discussion items prior to the meeting and to <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">ensure employers and employees are working toward a <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">common goal<\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">.<\/span> <span class=\"NormalTextRun SCXW63952773 BCX0\">Another slightly simpler <\/span><span class=\"NormalTextRun SCXW63952773 BCX0\">template<\/span><span class=\"NormalTextRun SCXW63952773 BCX0\"> can also be accessed <strong><a href=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Performance-Review-Template-Simple.docx\" target=\"_blank\" rel=\"noopener\">here<\/a><\/strong>.<\/span><\/span><span class=\"EOP SCXW63952773 BCX0\" data-ccp-props=\"{&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[8]}\">\u00a0<\/span><\/p><p><span style=\"color: #467b87;\"><strong><span class=\"TextRun MacChromeBold SCXW3999511 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW3999511 BCX0\" data-ccp-parastyle=\"heading 5\">General Guidelines for Performance Reviews<\/span><\/span><span class=\"EOP SCXW3999511 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd4c320 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd4c320\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffe4950\" data-id=\"ffe4950\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24eccf6 elementor-widget elementor-widget-image\" data-id=\"24eccf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"671\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/The-performance-appraisal-should-be-conducted-in-a-safe-and-private-setting.png\" class=\"attachment-large size-large wp-image-6875\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/The-performance-appraisal-should-be-conducted-in-a-safe-and-private-setting.png 940w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/The-performance-appraisal-should-be-conducted-in-a-safe-and-private-setting-300x251.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/The-performance-appraisal-should-be-conducted-in-a-safe-and-private-setting-768x644.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd6ed1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd6ed1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-905cffa\" data-id=\"905cffa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba0808f elementor-widget elementor-widget-text-editor\" data-id=\"ba0808f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun SCXW16192739 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW16192739 BCX0\" data-ccp-parastyle=\"heading 4\">Structured Approach <\/span><span class=\"NormalTextRun SCXW16192739 BCX0\" data-ccp-parastyle=\"heading 4\">f<\/span><span class=\"NormalTextRun SCXW16192739 BCX0\" data-ccp-parastyle=\"heading 4\">or Performance<\/span><span class=\"NormalTextRun SCXW16192739 BCX0\" data-ccp-parastyle=\"heading 4\"> I<\/span><span class=\"NormalTextRun SCXW16192739 BCX0\" data-ccp-parastyle=\"heading 4\">mprovement<\/span><\/span><span class=\"EOP SCXW16192739 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><p><strong><span class=\"TextRun MacChromeBold SCXW264149853 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW264149853 BCX0\" data-ccp-parastyle=\"heading 5\">Outlining the Issues with <\/span><span class=\"NormalTextRun SCXW264149853 BCX0\" data-ccp-parastyle=\"heading 5\">Clear and <\/span><span class=\"NormalTextRun SCXW264149853 BCX0\" data-ccp-parastyle=\"heading 5\">R<\/span><span class=\"NormalTextRun SCXW264149853 BCX0\" data-ccp-parastyle=\"heading 5\">espectful <\/span><span class=\"NormalTextRun SCXW264149853 BCX0\" data-ccp-parastyle=\"heading 5\">C<\/span><span class=\"NormalTextRun SCXW264149853 BCX0\" data-ccp-parastyle=\"heading 5\">ommunication<\/span><\/span><\/strong><\/p><p><span class=\"EOP SCXW264149853 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\"><span class=\"NormalTextRun SCXW79621580 BCX0\">In<\/span><span class=\"NormalTextRun SCXW79621580 BCX0\"> time, either through the course of a regular performance review or during daily interactions, employers may become aware of potential issues with performance that may need to be addressed. Whether the issue is due to interpersonal relationship<\/span><span class=\"NormalTextRun SCXW79621580 BCX0\">s<\/span><span class=\"NormalTextRun SCXW79621580 BCX0\"> or the tasks related to <\/span><span class=\"NormalTextRun SCXW79621580 BCX0\">job duties<\/span><span class=\"NormalTextRun SCXW79621580 BCX0\">, as the employer, it is important to have a structured approach.<\/span>\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW146870469 BCX0\">The first step to performance improvement is for the employee\u2019s direct manager to outline the issue for the employee in a clear, and respectful manner.<\/span><span class=\"NormalTextRun SCXW146870469 BCX0\"> The aim of this conversation is to first understand the context and ensure all situational perspectives are understood. If necessary, the manager should highlight why a change is needed<\/span> <span class=\"NormalTextRun SCXW146870469 BCX0\">and why the matter has been escalated.<\/span><\/p><p><span class=\"NormalTextRun SCXW116053194 BCX0\">A few best practices to keep in mind for <\/span><span class=\"NormalTextRun SCXW116053194 BCX0\">these interactions<\/span><span class=\"NormalTextRun SCXW116053194 BCX0\"> include:<\/span><\/p><ul><li><span class=\"TextRun SCXW112277015 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW112277015 BCX0\">Keep the conversation professional and private<\/span><\/span><span class=\"EOP SCXW112277015 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW75811777 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75811777 BCX0\">The employee\u2019s direct manager should <\/span><span class=\"NormalTextRun SCXW75811777 BCX0\">be empowered to communicate with the employee directly. If escalation is needed, others may be invited to the conversation.<\/span><\/span><span class=\"EOP SCXW75811777 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW135229052 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW135229052 BCX0\">Whenever possible, the content of the discussion should be kept confidential.<\/span><span class=\"NormalTextRun SCXW135229052 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW135229052 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW106315755 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW106315755 BCX0\">Maintain consistency across all staff to avoid <\/span><span class=\"NormalTextRun SCXW106315755 BCX0\">perceptions<\/span><span class=\"NormalTextRun SCXW106315755 BCX0\"> of favoritism.<\/span><\/span><span class=\"EOP SCXW106315755 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW241589672 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241589672 BCX0\">Align discussions and actions with organizational values. Corrective actions should aim to achieve excellence and safety. Reinforce that actions taken (or discipline) is not personal or punishment; <\/span><span class=\"NormalTextRun SCXW241589672 BCX0\">it\u2019s<\/span><span class=\"NormalTextRun SCXW241589672 BCX0\"> a pathway to improvement.<\/span><\/span><span class=\"EOP SCXW241589672 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW95178330 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW95178330 BCX0\">Documentation should include the date, the parties present, and the key points of the conversation. The notes should reflect the perspectives of all parties <\/span><span class=\"NormalTextRun SCXW95178330 BCX0\">involved<\/span><span class=\"NormalTextRun SCXW95178330 BCX0\"> include next steps and agreed outcomes. (if possible, have someone take notes during the debrief)<\/span><\/span><span class=\"EOP SCXW95178330 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559685&quot;:1077,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW162815201 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW162815201 BCX0\">Ensure the employee clearly understand how the situation has deviated from expectations<\/span><\/span><span class=\"EOP SCXW162815201 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW197233037 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW197233037 BCX0\">The employee\u2019s direct manager should <\/span><span class=\"NormalTextRun SCXW197233037 BCX0\">advise<\/span><span class=\"NormalTextRun SCXW197233037 BCX0\"> the employee of any unacceptable conduct and\/or performance, with specific examples where possible, and give the employee the opportunity to explain their actions before any further action is taken.<\/span><\/span><span class=\"EOP SCXW197233037 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW108860060 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108860060 BCX0\">Refer to the previously developed job descriptions\u00a0<\/span><\/span><span class=\"EOP SCXW108860060 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW211977950 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211977950 BCX0\">Highlight the expected behavior by <\/span><span class=\"NormalTextRun SCXW211977950 BCX0\">leveraging<\/span><span class=\"NormalTextRun SCXW211977950 BCX0\"> the clinic\u2019s HR policies<\/span><\/span><span class=\"EOP SCXW211977950 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559685&quot;:1077,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW48065716 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48065716 BCX0\">Foster <\/span><span class=\"NormalTextRun SCXW48065716 BCX0\">timely<\/span><span class=\"NormalTextRun SCXW48065716 BCX0\"> and open communication<\/span><\/span><span class=\"EOP SCXW48065716 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW227322409 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW227322409 BCX0\">All performance issues should be discussed <\/span><span class=\"NormalTextRun SCXW227322409 BCX0\">in a timely manner<\/span><span class=\"NormalTextRun SCXW227322409 BCX0\">. Either <\/span><span class=\"NormalTextRun SCXW227322409 BCX0\">during the performance review or shortly after a misconduct has occurred.<\/span><\/span><span class=\"EOP SCXW227322409 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW158447009 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158447009 BCX0\">The<\/span><span class=\"NormalTextRun SCXW158447009 BCX0\"> employee\u2019s direct manager should <\/span><span class=\"NormalTextRun SCXW158447009 BCX0\">advise<\/span><span class=\"NormalTextRun SCXW158447009 BCX0\"> the employee of any unacceptable conduct and\/or performance<\/span><span class=\"NormalTextRun SCXW158447009 BCX0\">, with specific examples where possible, <\/span><span class=\"NormalTextRun SCXW158447009 BCX0\">and <\/span><span class=\"NormalTextRun SCXW158447009 BCX0\">give<\/span><span class=\"NormalTextRun SCXW158447009 BCX0\"> the employee the opportunity to explain their actions before any <\/span><span class=\"NormalTextRun SCXW158447009 BCX0\">further action<\/span><span class=\"NormalTextRun SCXW158447009 BCX0\"> is taken.<\/span><\/span><span class=\"EOP SCXW158447009 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW166581644 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166581644 BCX0\">Celebrate progress when employees meet goals or <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW166581644 BCX0\">turn<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW166581644 BCX0\">s<\/span><span class=\"NormalTextRun SCXW166581644 BCX0\"> performance around.<\/span><\/span><span class=\"EOP SCXW166581644 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559685&quot;:1077,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW150987732 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150987732 BCX0\">Document all interactions and safeguard them appropriately<\/span><\/span><span class=\"EOP SCXW150987732 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW47515219 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47515219 BCX0\">Documentation should include <\/span><span class=\"NormalTextRun SCXW47515219 BCX0\">the date, the parties present, and the key points of the conversation. The notes should reflect the perspectives of all parties involved and <\/span><span class=\"NormalTextRun SCXW47515219 BCX0\">include next steps and agreed outcomes.<\/span><span class=\"NormalTextRun SCXW47515219 BCX0\"> (if possible, have someone take notes during the debrief)<\/span><\/span><span class=\"EOP SCXW47515219 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW82550398 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW82550398 BCX0\">Keep detailed records of feedback, incidents, and actions taken. Use standardized forms or digital systems to ensure accuracy and compliance. This protects both the organization and the employee in case of disputes.<\/span><\/span><span class=\"EOP SCXW82550398 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW255332114 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255332114 BCX0\">Ensure all letters or documents related to the disciplinary process are included in the employee\u2019s personnel file.<\/span><\/span><span class=\"EOP SCXW255332114 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW25420892 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25420892 BCX0\">Ensure all disciplinary conversations are objectively documented.<\/span><\/span><span class=\"EOP SCXW25420892 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li>\u00a0<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f95b985 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f95b985\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e937eea\" data-id=\"e937eea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-872af42 elementor-widget elementor-widget-text-editor\" data-id=\"872af42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><span class=\"TextRun MacChromeBold SCXW107309333 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW107309333 BCX0\" data-ccp-parastyle=\"heading 5\">Managing Relationships and Dealing with Conflicts<\/span><\/span><span class=\"EOP SCXW107309333 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/span><\/p><p><span class=\"NormalTextRun SCXW175063647 BCX0\">Strong workplace relationships are the foundation of collaboration, especially in healthcare environments where teamwork and communication directly <\/span><span class=\"NormalTextRun SCXW175063647 BCX0\">impact<\/span><span class=\"NormalTextRun SCXW175063647 BCX0\"> patient outcomes. Yet, even in the most cohesive teams, differences in perspective, communication styles, and expectations can lead to strained relationships and conflicts. Experienced managers recognize that conflict is a natural part of working life and, when managed effectively, can lead to growth, innovation, and stronger interpersonal dynamics.<\/span><\/p><p><span class=\"TextRun SCXW133234842 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133234842 BCX0\">In a positive work environment, the groundwork for dealing with these issues are set through HR policies and procedures<\/span><\/span><span class=\"TextRun Highlight SCXW133234842 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133234842 BCX0\">.<\/span><\/span><span class=\"TextRun SCXW133234842 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133234842 BCX0\"> When issues arise, they <\/span><span class=\"NormalTextRun SCXW133234842 BCX0\">should be<\/span><span class=\"NormalTextRun SCXW133234842 BCX0\"> addressed constructively and professionally through:\u00a0<\/span><\/span><span class=\"EOP SCXW133234842 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><em><span class=\"TextRun SCXW41773267 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW41773267 BCX0\">Respectful dialogue<\/span><\/span><\/em><span class=\"TextRun SCXW41773267 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW41773267 BCX0\">, where both parties have psychological safety to express their points of view and perspectives.<\/span><\/span><span class=\"EOP SCXW41773267 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><em><span class=\"TextRun SCXW46083241 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW46083241 BCX0\">Early intervention<\/span><\/span><\/em><span class=\"TextRun SCXW46083241 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW46083241 BCX0\">, before an individual incident affecting one or two team members\/clients can escalate.<\/span><\/span><span class=\"EOP SCXW46083241 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW204438808 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204438808 BCX0\">\u00a0<\/span><\/span><em><span class=\"TextRun SCXW204438808 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204438808 BCX0\">Clear resolution pathways or a performance improvement plan<\/span><\/span><\/em><span class=\"TextRun SCXW204438808 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204438808 BCX0\">, that both parties discuss and is documented by the manager to guide further interactions and serve as basis of future actions, if needed.<\/span><\/span><span class=\"EOP SCXW204438808 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW157875995 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW157875995 BCX0\">The following resources <\/span><span class=\"NormalTextRun SCXW157875995 BCX0\">maybe helpful<\/span><span class=\"NormalTextRun SCXW157875995 BCX0\"> as you navigate these conversations:<\/span><\/span><span class=\"EOP SCXW157875995 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><strong><a class=\"Hyperlink SCXW253699946 BCX0\" href=\"https:\/\/www.cmpa-acpm.ca\/en\/education-events\/good-practices\/physician-team\/dealing-with-conflict\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW253699946 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW253699946 BCX0\" data-ccp-charstyle=\"Hyperlink\">Dealing with conflict<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW253699946 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253699946 BCX0\"> resource <\/span><span class=\"NormalTextRun SCXW253699946 BCX0\">page from<\/span><span class=\"NormalTextRun SCXW253699946 BCX0\"> Canadian Medical Protective Association\u2019s <\/span><span class=\"NormalTextRun CommentStart SCXW253699946 BCX0\">(<\/span><span class=\"NormalTextRun SCXW253699946 BCX0\">CMPA)\u00a0<\/span><\/span><span class=\"EOP SCXW253699946 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW216887081 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216887081 BCX0\">Government of BC<\/span><span class=\"NormalTextRun SCXW216887081 BCX0\">\u2019s <\/span><\/span><a class=\"Hyperlink SCXW216887081 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/careers-myhr\/managers-supervisors\/employee-labour-relations\/relationships-with-employees\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW216887081 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW216887081 BCX0\" data-ccp-charstyle=\"Hyperlink\">m<\/span><\/strong><span class=\"NormalTextRun SCXW216887081 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>anaging relationships with employees<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW216887081 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216887081 BCX0\"> page<\/span><\/span><span class=\"EOP SCXW216887081 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW207911562 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207911562 BCX0\">Government of BC<\/span><span class=\"NormalTextRun SCXW207911562 BCX0\">\u2019s <\/span><\/span><strong><a class=\"Hyperlink SCXW207911562 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/careers-myhr\/managers-supervisors\/employee-labour-relations\/problems-with-employee\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW207911562 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW207911562 BCX0\" data-ccp-charstyle=\"Hyperlink\">Managing problems with employees<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW207911562 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207911562 BCX0\"> page<\/span><\/span><span class=\"EOP SCXW207911562 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun MacChromeBold SCXW239260511 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239260511 BCX0\" data-ccp-parastyle=\"heading 5\">Exercising a Progressive<\/span> <span class=\"NormalTextRun SCXW239260511 BCX0\" data-ccp-parastyle=\"heading 5\">Approach to Performance Improvement<\/span><\/span><span class=\"EOP SCXW239260511 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"NormalTextRun SCXW198807973 BCX0\">When performance or conduct concerns arise, <\/span><span class=\"NormalTextRun SCXW198807973 BCX0\">it is important to <\/span><span class=\"NormalTextRun SCXW198807973 BCX0\">address<\/span><span class=\"NormalTextRun SCXW198807973 BCX0\"> them<\/span><span class=\"NormalTextRun SCXW198807973 BCX0\"> through a fair and consistent process that encourages growth while safeguarding the integrity of the team and the quality of service<\/span><span class=\"NormalTextRun SCXW198807973 BCX0\">.<\/span><\/p><p><span class=\"NormalTextRun SCXW247914612 BCX0\">A successful <\/span><span class=\"NormalTextRun SCXW247914612 BCX0\">performance improvement <\/span><span class=\"NormalTextRun SCXW247914612 BCX0\">strateg<\/span><span class=\"NormalTextRun SCXW247914612 BCX0\">y should aim to<\/span><span class=\"NormalTextRun SCXW247914612 BCX0\"> balance accountability with support<\/span><span class=\"NormalTextRun SCXW247914612 BCX0\">.\u00a0<\/span> <span class=\"NormalTextRun SCXW247914612 BCX0\">For many workplaces, this strategy employes a tiered feedback and escalation process that includes:<\/span><\/p><ol><li><strong><span class=\"TextRun SCXW120654624 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW120654624 BCX0\">Verbal Warning<\/span><\/span><\/strong><span class=\"TextRun SCXW120654624 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW120654624 BCX0\"><strong>&#8211;<\/strong> used for minor unacceptable conduct and\/or performance. <\/span><span class=\"NormalTextRun SCXW120654624 BCX0\">Some clinics, approach this a coaching or verbal feedback rather than a warning. In either case, the process should remain the same.<\/span><\/span><ul><li><span class=\"TextRun SCXW46198898 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW46198898 BCX0\">Managers will discuss the unacceptable conduct and\/or performance with the employee, so that they understand the expected standards of performance, reason for warning, any remedial action they <\/span><span class=\"NormalTextRun SCXW46198898 BCX0\">are required to<\/span><span class=\"NormalTextRun SCXW46198898 BCX0\"> take <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW46198898 BCX0\">as a result of<\/span><span class=\"NormalTextRun SCXW46198898 BCX0\"> their actions, and consequences if unacceptable conduct and\/or performance continues.\u00a0<\/span><\/span><span class=\"EOP SCXW46198898 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW199106187 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW199106187 BCX0\">Objectively document the discussion that occurred and place the notes in the employee\u2019s personnel file.\u00a0<\/span><\/span><span class=\"EOP SCXW199106187 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW73000090 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW73000090 BCX0\">Follow-up any verbal warning with an email to record what was discussed and the need for a change in behavior. The email chain can be used to document the discussion and save in the employee\u2019s file.<\/span><\/span><span class=\"EOP SCXW73000090 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false}\">\u00a0<\/span><\/li><\/ul><\/li><li><strong><span class=\"TextRun SCXW108142571 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108142571 BCX0\">Written Warning<\/span><\/span><\/strong><span class=\"TextRun SCXW108142571 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108142571 BCX0\"><strong>&#8211;<\/strong> used for <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW108142571 BCX0\">repeat<\/span><span class=\"NormalTextRun SCXW108142571 BCX0\"> of minor unacceptable conduct and\/or performance after verbal warning, or for conduct and\/or performance which is more serious in nature.\u00a0<\/span><\/span><span class=\"EOP SCXW108142571 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559685&quot;:357,&quot;335559991&quot;:357}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW28795662 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW28795662 BCX0\">Complete a written letter outlining the details of the infraction. Describe the unacceptable conduct and\/or performance to ensure the employee understands the expected standards of performance, reason for warning, any remedial action they <\/span><span class=\"NormalTextRun SCXW28795662 BCX0\">are required to<\/span><span class=\"NormalTextRun SCXW28795662 BCX0\"> take <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW28795662 BCX0\">as a result of<\/span><span class=\"NormalTextRun SCXW28795662 BCX0\"> their actions, and consequences if unacceptable conduct and\/or performance continues.\u00a0<\/span><\/span><span class=\"EOP SCXW28795662 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW27416219 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW27416219 BCX0\">Review the content of the <\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">w<\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">ritten <\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">w<\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">arning <\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">l<\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">etter with the employee<\/span><span class=\"NormalTextRun SCXW27416219 BCX0\"> in a meeting<\/span><span class=\"NormalTextRun SCXW27416219 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW27416219 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW3128627 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW3128627 BCX0\">Objectively document the discussion that occurred and save the notes, along with a copy of the written warning, in the employee\u2019s personnel file.\u00a0<\/span><\/span><span class=\"EOP SCXW3128627 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW251179242 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW251179242 BCX0\">Consider having a neutral third-party present at the meeting when presenting an employee with any kind of disciplinary action.\u00a0<\/span><\/span><span class=\"EOP SCXW251179242 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW78611251 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78611251 BCX0\">In some cases, written warning can escalate to a performance improvement plan <\/span><span class=\"NormalTextRun SCXW78611251 BCX0\">immediately<\/span><span class=\"NormalTextRun SCXW78611251 BCX0\">. If so, wo<\/span><span class=\"NormalTextRun SCXW78611251 BCX0\">rkplaces will create a Performance Improvement Plan for the employee<\/span><span class=\"NormalTextRun SCXW78611251 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW78611251 BCX0\">accompany<\/span><span class=\"NormalTextRun SCXW78611251 BCX0\"> the written letter<\/span><span class=\"NormalTextRun SCXW78611251 BCX0\">.<\/span><\/span><span class=\"EOP SCXW78611251 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><strong><a class=\"Hyperlink SCXW153572645 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_writtenwarning.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW153572645 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW153572645 BCX0\" data-ccp-charstyle=\"Hyperlink\">Doctors of BC\u2019s written warning<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW153572645 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153572645 BCX0\"> template may be helpful for those looking to develop a template for their organization.<\/span><\/span><span class=\"EOP SCXW153572645 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><li><strong><span class=\"TextRun SCXW80055388 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80055388 BCX0\">Performance <\/span><span class=\"NormalTextRun SCXW80055388 BCX0\">I<\/span><span class=\"NormalTextRun SCXW80055388 BCX0\">mprovement <\/span><span class=\"NormalTextRun SCXW80055388 BCX0\">P<\/span><span class=\"NormalTextRun SCXW80055388 BCX0\">lans<\/span><span class=\"NormalTextRun SCXW80055388 BCX0\"> (PIP)<\/span><\/span><\/strong><span class=\"TextRun SCXW80055388 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80055388 BCX0\"><strong>&#8211;<\/strong> used as a follow up to a written warning (especially for misconduct) or because of discussion during a regular performance review<\/span><span class=\"NormalTextRun SCXW80055388 BCX0\">. <span class=\"TextRun SCXW208590805 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208590805 BCX0\">A PIP is a collaborative effort between management and the employee to restore performance, build confidence, and <\/span><span class=\"NormalTextRun SCXW208590805 BCX0\">maintain<\/span> <span class=\"NormalTextRun SCXW208590805 BCX0\">high standards<\/span><span class=\"NormalTextRun SCXW208590805 BCX0\"> of care. It would be more constructive if PIP is not seen as a punishment, but a second chance with structure.\u00a0<\/span><\/span><span class=\"EOP SCXW208590805 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559685&quot;:357}\">\u00a0<\/span><\/span><\/span><\/li><\/ol><p>\u00a0<\/p><p><span class=\"TextRun SCXW179413357 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW179413357 BCX0\">The main components of a Performance Improvement Plan are:<\/span><\/span><span class=\"EOP SCXW179413357 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/p><ul><li><strong><span class=\"TextRun SCXW33778556 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW33778556 BCX0\">Clear Identification of Issues<\/span><\/span><\/strong><span class=\"TextRun SCXW33778556 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW33778556 BCX0\"><strong> \u2013<\/strong> usually completed during a performance review or as a follow-up to a written warning. The PIP outlines specific areas where performance is not meeting expectations, whether related to job duties, communication, punctuality, or professional conduct.<\/span><\/span><span class=\"EOP SCXW33778556 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun SCXW93092097 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93092097 BCX0\">SMART Goals<\/span><\/span><\/strong><span class=\"TextRun SCXW93092097 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SCXW93092097 BCX0\">&#8211; <\/span><\/strong><span class=\"NormalTextRun SCXW93092097 BCX0\">objectives<\/span><span class=\"NormalTextRun SCXW93092097 BCX0\"> are designed to be specific, measurable, achievable, relevant, and time-bound. This gives the employee a clear roadmap for improvement.<\/span><\/span><span class=\"EOP SCXW93092097 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun SCXW81036769 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW81036769 BCX0\">Support &amp; Resources<\/span><\/span><\/strong><span class=\"TextRun SCXW81036769 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW81036769 BCX0\"><strong>&#8211;<\/strong> depending on the area of improvement, the plan may include mentorship, training, or tools to help the employee succeed. <\/span><span class=\"NormalTextRun SCXW81036769 BCX0\">For example, a colleague may be <\/span><span class=\"NormalTextRun SCXW81036769 BCX0\">identified<\/span><span class=\"NormalTextRun SCXW81036769 BCX0\"> to support the employee with EMR.<\/span><\/span><span class=\"EOP SCXW81036769 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun SCXW25866777 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25866777 BCX0\">Timeline and Checkpoints<\/span><\/span><\/strong><span class=\"TextRun SCXW25866777 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SCXW25866777 BCX0\">&#8211; <\/span><\/strong><span class=\"NormalTextRun SCXW25866777 BCX0\">A defined period (e.g., 30<\/span><span class=\"NormalTextRun SCXW25866777 BCX0\"> or<\/span><span class=\"NormalTextRun SCXW25866777 BCX0\"> 60 days) is set for improvement, with regular check-ins to assess progress and adjust support as needed.<\/span><\/span><span class=\"EOP SCXW25866777 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun SCXW63770201 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63770201 BCX0\">Outcome Criteria<\/span><\/span><\/strong><span class=\"TextRun SCXW63770201 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><strong><span class=\"NormalTextRun SCXW63770201 BCX0\"> &#8211; <\/span><\/strong><span class=\"NormalTextRun SCXW63770201 BCX0\">The <\/span><span class=\"NormalTextRun SCXW63770201 BCX0\">PIP <\/span><span class=\"NormalTextRun SCXW63770201 BCX0\">plan specifies what successful improvement looks like and what actions may follow if goals <\/span><span class=\"NormalTextRun SCXW63770201 BCX0\">aren\u2019t<\/span><span class=\"NormalTextRun SCXW63770201 BCX0\"> met<\/span><span class=\"NormalTextRun SCXW63770201 BCX0\">, <\/span><span class=\"NormalTextRun SCXW63770201 BCX0\">such as reassignment, further coaching, or disciplinary steps.<\/span><\/span><span class=\"EOP SCXW63770201 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><a class=\"Hyperlink SCXW16102606 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_employeeperformanceimprovementplan.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW16102606 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW16102606 BCX0\" data-ccp-charstyle=\"Hyperlink\">Doctors of BC\u2019s PIP<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW16102606 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16102606 BCX0\"><strong>,<\/strong> which is based on their performance review template, and may serve as a good starting point for those looking to develop a template for their office. Others may choose to <\/span><span class=\"NormalTextRun SCXW16102606 BCX0\">leverage<\/span><span class=\"NormalTextRun SCXW16102606 BCX0\"> the templates shared in the performance review section.<\/span><\/span><span class=\"TextRun SCXW16102606 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16102606 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW16102606 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/p><p style=\"padding-left: 40px;\">4. <span class=\"NormalTextRun SCXW40339990 BCX0\"><strong>Suspension-<\/strong> used if performance continues to lag or after repeated\u00a0 \u00a0warnings. In rare circumstances<\/span><span class=\"NormalTextRun SCXW40339990 BCX0\">, suspension may be used during an investigation following\/along with a written warning, especially if the investigation involves a sensitive matter (e.g., an allegation of sexual harassment).<\/span><\/p><ul><li><span class=\"TextRun SCXW171352379 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171352379 BCX0\">The employee must be notified of the reason for the suspension and its expected duration.\u00a0<\/span><\/span><span class=\"EOP SCXW171352379 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW186714300 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW186714300 BCX0\">Suspension and all relevant communication and context must be objectively <\/span><span class=\"NormalTextRun SCXW186714300 BCX0\">documented,<\/span><span class=\"NormalTextRun SCXW186714300 BCX0\"> and a copy of the notice must be included in the employee\u2019s personnel file.\u00a0<\/span><\/span><span class=\"EOP SCXW186714300 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW170538755 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170538755 BCX0\">Suspension may be a period of paid or unpaid leave. Suspensions during investigations will be paid except in rare circumstances.\u00a0<\/span><\/span><span class=\"EOP SCXW170538755 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW120200186 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW120200186 BCX0\">Clinics may want to consult a human resources professional before <\/span><span class=\"NormalTextRun SCXW120200186 BCX0\">proceeding<\/span><span class=\"NormalTextRun SCXW120200186 BCX0\"> with a <\/span><span class=\"NormalTextRun SCXW120200186 BCX0\">possible suspension<\/span><span class=\"NormalTextRun SCXW120200186 BCX0\">.\u00a0<\/span><\/span><span class=\"EOP SCXW120200186 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW229265598 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW229265598 BCX0\">It is also important for clinics to seek legal advice if considering paid or unpaid suspensions and<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW229265598 BCX0\">, in particular, if<\/span><span class=\"NormalTextRun SCXW229265598 BCX0\"> an investigation process is <\/span><span class=\"NormalTextRun SCXW229265598 BCX0\">required<\/span><span class=\"NormalTextRun SCXW229265598 BCX0\">.<\/span><\/span><span class=\"EOP SCXW229265598 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW226127819 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226127819 BCX0\">Any future actions including terminations (if necessary) must be carried out <\/span><span class=\"NormalTextRun SCXW226127819 BCX0\">in accordance with<\/span><span class=\"NormalTextRun SCXW226127819 BCX0\"> the <\/span><\/span><a class=\"Hyperlink SCXW226127819 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96113_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW226127819 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW226127819 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>BC Employment Standards Act<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW226127819 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226127819 BCX0\">.<\/span><\/span><span class=\"EOP SCXW226127819 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false}\">\u00a0<\/span><\/li><\/ul><p style=\"padding-left: 40px;\">5. <span class=\"TextRun SCXW129746756 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129746756 BCX0\">Termination<\/span><span class=\"NormalTextRun SCXW129746756 BCX0\">&#8211; used<\/span><span class=\"NormalTextRun SCXW129746756 BCX0\"> as last resort and sparingly.<\/span><\/span><span class=\"EOP SCXW129746756 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW159460848 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW159460848 BCX0\">If all other efforts in managing the employee<\/span><span class=\"NormalTextRun SCXW159460848 BCX0\">\u2019<\/span><span class=\"NormalTextRun SCXW159460848 BCX0\">s performance is unsuccessful, the clinic may decide to end their employment. There are <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW159460848 BCX0\">a number of<\/span><span class=\"NormalTextRun SCXW159460848 BCX0\"> factors to keep in mind when <\/span><span class=\"NormalTextRun SCXW159460848 BCX0\">terminating<\/span><span class=\"NormalTextRun SCXW159460848 BCX0\"> an employee for cause or other reasons. See the termination section of this document for further information.<\/span><\/span><span class=\"EOP SCXW159460848 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9fa26a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9fa26a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26941cf\" data-id=\"26941cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54b56b0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54b56b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a56d60 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a56d60\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60b93f8\" data-id=\"60b93f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f682322 elementor-widget elementor-widget-heading\" data-id=\"f682322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ending Employment <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f77ec4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f77ec4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f5505e\" data-id=\"6f5505e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b00f3 elementor-widget elementor-widget-text-editor\" data-id=\"52b00f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW67933994 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67933994 BCX0\">Ending an employment relationship, whether through resignation, retirement, or termination, requires thoughtful planning, legal compliance, and respectful communication. In British Columbia, employment termination is governed by the <\/span><\/span><a class=\"Hyperlink SCXW67933994 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96113_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW67933994 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW67933994 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC <\/span><span class=\"NormalTextRun SCXW67933994 BCX0\" data-ccp-charstyle=\"Hyperlink\">Employment Standards Act<\/span><\/span><\/a><span class=\"TextRun SCXW67933994 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67933994 BCX0\">, and clinics must ensure that all administrative and operational steps are followed to protect both the organization and the employee.<\/span><\/span><span class=\"EOP SCXW67933994 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW207977999 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207977999 BCX0\">This section outlines the key considerations, tools, and procedures for managing the end of employment, with a focus on fairness, transparency, and continuity of care.<\/span><\/span><span class=\"EOP SCXW207977999 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><em><span style=\"color: #467b87;\"><span class=\"TextRun SCXW233403949 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW233403949 BCX0\">Note: the information <\/span><span class=\"NormalTextRun SCXW233403949 BCX0\">provided<\/span><span class=\"NormalTextRun SCXW233403949 BCX0\"> here does not constitute legal advice, it is important for clinics and employers to <\/span><span class=\"NormalTextRun SCXW233403949 BCX0\">seek<\/span><span class=\"NormalTextRun SCXW233403949 BCX0\"> professional and qualified legal advice to inform their decisions.<\/span><\/span><span class=\"EOP SCXW233403949 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/span><\/em><\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW56072660 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW56072660 BCX0\" data-ccp-parastyle=\"heading 4\">Determining<\/span><span class=\"NormalTextRun SCXW56072660 BCX0\" data-ccp-parastyle=\"heading 4\"> Reasons for Ending Employment<\/span><\/span><span class=\"EOP SCXW56072660 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW196358866 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196358866 BCX0\">Employers and employees may part ways for <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW196358866 BCX0\">a number of<\/span><span class=\"NormalTextRun SCXW196358866 BCX0\"> reasons<\/span><span class=\"NormalTextRun SCXW196358866 BCX0\">, which <\/span><span class=\"NormalTextRun SCXW196358866 BCX0\">impact<\/span><span class=\"NormalTextRun SCXW196358866 BCX0\"> the amount of notice that may be provided<\/span><span class=\"NormalTextRun SCXW196358866 BCX0\">. Some of the more c<\/span><span class=\"NormalTextRun SCXW196358866 BCX0\">ommon reasons include:<\/span><\/span><span class=\"EOP SCXW196358866 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><em><span class=\"TextRun SCXW23647005 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW23647005 BCX0\">Resignation or Retirement\u00a0<\/span><\/span><span class=\"EOP SCXW23647005 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/em><ul><li><span class=\"TextRun SCXW84878636 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84878636 BCX0\">E<\/span><span class=\"NormalTextRun SCXW84878636 BCX0\">mployees must <\/span><span class=\"NormalTextRun SCXW84878636 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW84878636 BCX0\"> a formal <\/span><\/span><span class=\"TextRun SCXW84878636 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84878636 BCX0\">Resignation and Retirement Confirmation Letter<\/span><\/span><span class=\"TextRun SCXW84878636 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84878636 BCX0\">.<\/span><\/span><span class=\"EOP SCXW84878636 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW234299186 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW234299186 BCX0\">The E<\/span><span class=\"NormalTextRun SCXW234299186 BCX0\">mployments Standards Act<\/span><span class=\"NormalTextRun SCXW234299186 BCX0\"> does not specify how much notice an employee must give an employer, however common law requires employees to give reasonable notice<\/span><\/span><span class=\"EOP SCXW234299186 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW240357246 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240357246 BCX0\">Reasonable notice should be outlined in the employment contract.<\/span><\/span><span class=\"EOP SCXW240357246 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW126891448 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126891448 BCX0\">Constructive Dismissal occurs when an employee resigns due to changes made or requested by their employer which are not possible or would result in a fundamental change to their employment; and when an employer creates or allows a hostile or toxic work environment<\/span><\/span><span class=\"TextRun SCXW126891448 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126891448 BCX0\">.<\/span><\/span><span class=\"EOP SCXW126891448 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW133250470 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133250470 BCX0\">Termination Without Cause<\/span><span class=\"NormalTextRun SCXW133250470 BCX0\">, including <\/span><span class=\"NormalTextRun SCXW133250470 BCX0\">due to <\/span><span class=\"NormalTextRun SCXW133250470 BCX0\">lack of funding\u00a0<\/span><\/span><span class=\"EOP SCXW133250470 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/em><ul><li><span class=\"TextRun SCXW124598162 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124598162 BCX0\">Common reasons include restructuring, cost-cutting, or performance concerns.<\/span><\/span><span class=\"EOP SCXW124598162 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW197927293 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW197927293 BCX0\">The E<\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">mployment Standards Act <\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">outlines the required working <\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">notice or<\/span> <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW197927293 BCX0\">pay<\/span><span class=\"NormalTextRun SCXW197927293 BCX0\"> in lieu of <\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">notice (<\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">or combination of both) that Employers must provide their employees<\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">. Note: <\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">common law may be more<\/span><span class=\"NormalTextRun SCXW197927293 BCX0\">, thus clinics should seek legal advice<\/span><\/span><span class=\"EOP SCXW197927293 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW130804358 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130804358 BCX0\">Notice period must <\/span><span class=\"NormalTextRun SCXW130804358 BCX0\">also <\/span><span class=\"NormalTextRun SCXW130804358 BCX0\">align with <\/span><span class=\"NormalTextRun SCXW130804358 BCX0\">other<\/span><span class=\"NormalTextRun SCXW130804358 BCX0\"> contractual terms.<\/span><\/span><span class=\"EOP SCXW130804358 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun Underlined SCXW96440681 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW96440681 BCX0\">Wrongful Dismissal<\/span><\/span><span class=\"TextRun SCXW96440681 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW96440681 BCX0\"> occurs when an employer <\/span><span class=\"NormalTextRun SCXW96440681 BCX0\">fails to<\/span><span class=\"NormalTextRun SCXW96440681 BCX0\"> provide reasonable notice or pay in lieu of notice when <\/span><span class=\"NormalTextRun SCXW96440681 BCX0\">terminating<\/span><span class=\"NormalTextRun SCXW96440681 BCX0\"> an employee without just cause<\/span><span class=\"NormalTextRun SCXW96440681 BCX0\">.<\/span><\/span><span class=\"EOP SCXW96440681 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW208501263 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208501263 BCX0\">Termination With Cause<\/span><\/span><span class=\"EOP SCXW208501263 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/em><ul><li><span class=\"TextRun SCXW240609733 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240609733 BCX0\">Compensation for length of service is not <\/span><span class=\"NormalTextRun SCXW240609733 BCX0\">required<\/span><span class=\"NormalTextRun SCXW240609733 BCX0\"> when <\/span><span class=\"NormalTextRun SCXW240609733 BCX0\">terminating<\/span><span class=\"NormalTextRun SCXW240609733 BCX0\"> employees with just cause and certain limited exceptions; however, the <\/span><\/span><span class=\"TextRun Underlined SCXW240609733 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240609733 BCX0\">onus of proof is on the employer <\/span><\/span><span class=\"TextRun SCXW240609733 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240609733 BCX0\">to show on a balance of probabilities that an employee:<\/span><\/span><span class=\"EOP SCXW240609733 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW68796511 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68796511 BCX0\">\u00a0breached the employment agreement in a fundamental way<\/span><span class=\"NormalTextRun SCXW68796511 BCX0\">.<\/span><\/span><span class=\"EOP SCXW68796511 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\"> OR<\/span><\/li><li><span class=\"TextRun SCXW7787952 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW7787952 BCX0\">has committed misconduct that has irreparably damaged the employment <\/span><span class=\"NormalTextRun SCXW7787952 BCX0\">relationship.<\/span><\/span><span class=\"EOP SCXW7787952 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW214166387 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214166387 BCX0\">If burden of proof is met, n<\/span><span class=\"NormalTextRun SCXW214166387 BCX0\">o notice period is <\/span><span class=\"NormalTextRun SCXW214166387 BCX0\">required<\/span><span class=\"NormalTextRun SCXW214166387 BCX0\">.<\/span><\/span><span class=\"EOP SCXW214166387 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW30304847 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW30304847 BCX0\">Applies when serious misconduct occurs (e.g., theft, harassment, safety violations).<\/span><\/span><span class=\"EOP SCXW30304847 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW228301938 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW228301938 BCX0\">It is strongly recommended that <\/span><span class=\"NormalTextRun SCXW228301938 BCX0\">Employers should consult a legal or HR professional before <\/span><span class=\"NormalTextRun SCXW228301938 BCX0\">proceeding<\/span><span class=\"NormalTextRun SCXW228301938 BCX0\">.<\/span><\/span><span class=\"EOP SCXW228301938 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW104399343 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW104399343 BCX0\">Termination during Probationary period<\/span><\/span><span class=\"EOP SCXW104399343 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/em><ul><li><span class=\"TextRun SCXW176995912 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW176995912 BCX0\">Occurs within the first 90 days of <\/span><span class=\"NormalTextRun SCXW176995912 BCX0\">employment, if<\/span><span class=\"NormalTextRun SCXW176995912 BCX0\"> the employee is not <\/span><span class=\"NormalTextRun SCXW176995912 BCX0\">deemed<\/span><span class=\"NormalTextRun SCXW176995912 BCX0\"> to be a fit.\u00a0<\/span><\/span><span class=\"EOP SCXW176995912 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW196703438 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196703438 BCX0\">No notice or compensation is <\/span><span class=\"NormalTextRun SCXW196703438 BCX0\">required<\/span><span class=\"NormalTextRun SCXW196703438 BCX0\">, <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW196703438 BCX0\">a<\/span><\/span><span class=\"TextRun SCXW196703438 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW196703438 BCX0\">s long as<\/span><span class=\"NormalTextRun SCXW196703438 BCX0\"> the parameter of the probationary period is clearly outlined in the employment agreement.<\/span><\/span><span class=\"EOP SCXW196703438 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW4613229 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4613229 BCX0\">Employers must ensure that termination during probation is not discriminatory or in violation of <\/span><\/span><strong><a class=\"Hyperlink SCXW4613229 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96210_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW4613229 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW4613229 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Human Rights Code<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW4613229 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4613229 BCX0\">.<\/span><\/span><span class=\"EOP SCXW4613229 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><span class=\"TextRun SCXW93140556 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW93140556 BCX0\">Did you know: \u201cWrongful <\/span><span class=\"NormalTextRun SCXW93140556 BCX0\">Dismissal\u201d occurs<\/span><span class=\"NormalTextRun SCXW93140556 BCX0\"> when an employer <\/span><span class=\"NormalTextRun SCXW93140556 BCX0\">fails to<\/span><span class=\"NormalTextRun SCXW93140556 BCX0\"> provide reasonable notice or pay in lieu of notice when <\/span><span class=\"NormalTextRun SCXW93140556 BCX0\">terminating<\/span><span class=\"NormalTextRun SCXW93140556 BCX0\"> an employee without just cause. Wrongful dismissal claims may be <\/span><span class=\"NormalTextRun SCXW93140556 BCX0\">initiated<\/span><span class=\"NormalTextRun SCXW93140556 BCX0\"> if employer did not have sufficient cause to <\/span><span class=\"NormalTextRun SCXW93140556 BCX0\">terminate<\/span><span class=\"NormalTextRun SCXW93140556 BCX0\"> an employee without notice<\/span><\/span><span class=\"TextRun SCXW93140556 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW93140556 BCX0\">.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW93140556 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-410df03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"410df03\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbf9694\" data-id=\"cbf9694\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-259bbd6 elementor-widget elementor-widget-text-editor\" data-id=\"259bbd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><em><span class=\"TextRun SCXW29411474 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW29411474 BCX0\" data-ccp-parastyle=\"heading 4\">Initiating the Termination Process<\/span><\/span><span class=\"EOP SCXW29411474 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/em><\/strong><\/span><\/p><p><strong><span class=\"TextRun MacChromeBold SCXW206999250 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW206999250 BCX0\">Preparation<\/span><span class=\"NormalTextRun SCXW206999250 BCX0\">s<\/span><span class=\"NormalTextRun SCXW206999250 BCX0\"> before meeting the employee<\/span><\/span><span class=\"EOP SCXW206999250 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p><p><span class=\"TextRun SCXW74465528 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW74465528 BCX0\">Terminating employees can be confrontational and emotionally taxing. It <\/span><span class=\"NormalTextRun SCXW74465528 BCX0\">may <\/span><span class=\"NormalTextRun SCXW74465528 BCX0\">be valuable to prepare before approaching the employee.\u00a0<\/span><\/span><span class=\"EOP SCXW74465528 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW26218067 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26218067 BCX0\">Familiarize yourself with the administrative and operational requirements when <\/span><span class=\"NormalTextRun SCXW26218067 BCX0\">terminating<\/span><span class=\"NormalTextRun SCXW26218067 BCX0\"> an employee.\u00a0<\/span><\/span><span class=\"EOP SCXW26218067 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW65271826 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW65271826 BCX0\">Consult a legal advisor or HR professional<\/span><\/span><span class=\"EOP SCXW65271826 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW242303546 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242303546 BCX0\">If no notice period will be provided, ensure important knowledge held by the employee is transferred to others in the clinic.<\/span><span class=\"NormalTextRun SCXW242303546 BCX0\"> if possible, review important documents with your employee to prepare for transition.<\/span><\/span><span class=\"EOP SCXW242303546 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW253543957 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253543957 BCX0\">If there will be a working notice period, ensure to document the information that should be transferred so that you can develop a plan with the employee to support the transfer during the meeting.<\/span><\/span><span class=\"EOP SCXW253543957 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW125652376 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125652376 BCX0\">Prepare documentation <\/span><span class=\"NormalTextRun SCXW125652376 BCX0\">needed. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW125652376 BCX0\">DoBC\u2019s<\/span> <\/span><a class=\"Hyperlink SCXW125652376 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_endingemploymentchecklist.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW125652376 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125652376 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Ending employment checklist<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW125652376 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125652376 BCX0\">\u202fand<strong>\u202f<\/strong><\/span><\/span><a class=\"Hyperlink SCXW125652376 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_internalendingemploymentchecklist.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW125652376 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125652376 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Internal ending employment checklist<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW125652376 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125652376 BCX0\">\u202fcan help guide this process.<\/span><\/span><span class=\"EOP SCXW125652376 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW4902288 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4902288 BCX0\">Learn more about how to provide a<strong>\u202f<\/strong><\/span><\/span><a class=\"Hyperlink SCXW4902288 BCX0\" href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/ei\/ei-list\/reports\/roe-guide.html\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW4902288 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW4902288 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Record of Employment (ROE<\/strong>)<\/span><\/span><\/a><span class=\"TextRun SCXW4902288 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4902288 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW4902288 BCX0\">make sure to <\/span><span class=\"NormalTextRun SCXW4902288 BCX0\">prepare one <\/span><span class=\"NormalTextRun SCXW4902288 BCX0\">within 7 days of termination<\/span><span class=\"NormalTextRun SCXW4902288 BCX0\">.<\/span><\/span><span class=\"EOP SCXW4902288 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW165088090 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW165088090 BCX0\">Be prepared to answer questions about final wages (more information below).<\/span><\/span><span class=\"EOP SCXW165088090 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><span class=\"TextRun MacChromeBold SCXW7441415 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW7441415 BCX0\">Conducting a Termination <\/span><span class=\"NormalTextRun SCXW7441415 BCX0\">Meet<\/span><span class=\"NormalTextRun SCXW7441415 BCX0\">ing<\/span><span class=\"NormalTextRun SCXW7441415 BCX0\"> with the Employee<\/span><\/span><span class=\"EOP SCXW7441415 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:360,&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p><ul><li><span class=\"TextRun SCXW257616301 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW257616301 BCX0\">Conduct the meeting in a neutral, confidential location with at least one other person present.<\/span><\/span><span class=\"EOP SCXW257616301 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW47921731 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47921731 BCX0\">If possible, schedule the meeting during early morning or late afternoon, when fewer colleagues may be present<\/span><\/span><span class=\"EOP SCXW47921731 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW204306669 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204306669 BCX0\">Remain respectful and on message<\/span><\/span><span class=\"EOP SCXW204306669 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW180808647 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW180808647 BCX0\">Document the interaction. If <\/span><span class=\"NormalTextRun SCXW180808647 BCX0\">another person is attending the meeting, ask them to take <\/span><span class=\"NormalTextRun SCXW180808647 BCX0\">objective<\/span><span class=\"NormalTextRun SCXW180808647 BCX0\"> notes.<\/span><\/span><span class=\"EOP SCXW180808647 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW146773837 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146773837 BCX0\">When <\/span><span class=\"NormalTextRun SCXW146773837 BCX0\">appropriate<\/span><span class=\"NormalTextRun SCXW146773837 BCX0\">, provide information about the process (timing of last payment, notice period, last day, etc.)<\/span><\/span><span class=\"EOP SCXW146773837 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><span class=\"TextRun MacChromeBold SCXW260144128 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260144128 BCX0\">After t<\/span><span class=\"NormalTextRun SCXW260144128 BCX0\">he meeting\u00a0<\/span><\/span><span class=\"EOP SCXW260144128 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p><ul><li><span class=\"TextRun SCXW107177599 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW107177599 BCX0\">Make notes <\/span><span class=\"NormalTextRun SCXW107177599 BCX0\">of your discussion <\/span><span class=\"NormalTextRun SCXW107177599 BCX0\">for future reference<\/span><\/span><span class=\"EOP SCXW107177599 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW159891390 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW159891390 BCX0\">Meet with remaining staff to address non-confidential questions<\/span><\/span><span class=\"EOP SCXW159891390 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW257148371 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW257148371 BCX0\">Ensure all final paperwork is <\/span><span class=\"NormalTextRun SCXW257148371 BCX0\">submitted<\/span><span class=\"NormalTextRun SCXW257148371 BCX0\"> to HR and provided to the employee <\/span><span class=\"NormalTextRun SCXW257148371 BCX0\">in a timely manner<\/span><\/span><span class=\"EOP SCXW257148371 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW242792221 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242792221 BCX0\">After the employee\u2019s last cay, change password and keys, if needed.<\/span><\/span><span class=\"EOP SCXW242792221 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2ccc81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2ccc81\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e54012b\" data-id=\"e54012b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8352c62 elementor-widget elementor-widget-text-editor\" data-id=\"8352c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW212168270 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW212168270 BCX0\" data-ccp-parastyle=\"heading 4\">Notification Requirements<\/span><\/span><span class=\"EOP SCXW212168270 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><strong><span class=\"TextRun MacChromeBold SCXW70300811 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70300811 BCX0\">No notice <\/span><\/span><\/strong><span class=\"TextRun SCXW70300811 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70300811 BCX0\">is <\/span><span class=\"NormalTextRun SCXW70300811 BCX0\">required<\/span><span class=\"NormalTextRun SCXW70300811 BCX0\"> if the employee:<\/span><\/span><span class=\"EOP SCXW70300811 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW29291663 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW29291663 BCX0\">Voluntarily resigned<\/span><\/span><span class=\"EOP SCXW29291663 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW86574341 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW86574341 BCX0\">Is in their probationary period<\/span><\/span><span class=\"EOP SCXW86574341 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW78653631 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78653631 BCX0\">Is retiring<\/span><\/span><span class=\"EOP SCXW78653631 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW34113568 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34113568 BCX0\">Was dismissed for just cause<\/span><\/span><span class=\"EOP SCXW34113568 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW170715865 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170715865 BCX0\">Was on a fixed-term contract that has expired<\/span><\/span><span class=\"EOP SCXW170715865 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW183412890 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW183412890 BCX0\">Worked casually on temporary assignments<\/span><\/span><span class=\"EOP SCXW183412890 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p><strong><span class=\"TextRun MacChromeBold SCXW93149495 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93149495 BCX0\">In all other cases<\/span><\/span><\/strong><span class=\"TextRun SCXW93149495 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93149495 BCX0\">, employers must provide <\/span><\/span><span class=\"TextRun MacChromeBold SCXW93149495 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93149495 BCX0\">written notice<\/span><\/span><span class=\"TextRun SCXW93149495 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93149495 BCX0\"> and\/or compensation based on length of service. Always consult legal or HR professionals to ensure compliance.<\/span><\/span><span class=\"EOP SCXW93149495 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong><span class=\"TextRun MacChromeBold SCXW245487325 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245487325 BCX0\">Working Notice<\/span><span class=\"NormalTextRun SCXW245487325 BCX0\">&#8211; <\/span><\/span><\/strong><span class=\"TextRun SCXW245487325 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245487325 BCX0\">May be <\/span><span class=\"NormalTextRun SCXW245487325 BCX0\">appropriate when<\/span><span class=\"NormalTextRun SCXW245487325 BCX0\"> the position has a defined end date and expectations are clear<\/span><span class=\"NormalTextRun SCXW245487325 BCX0\">.<\/span><span class=\"NormalTextRun SCXW245487325 BCX0\">\u00a0 <\/span><span class=\"NormalTextRun SCXW245487325 BCX0\">Not recommended when the termination is unexpected or may negatively <\/span><span class=\"NormalTextRun SCXW245487325 BCX0\">impact<\/span><span class=\"NormalTextRun SCXW245487325 BCX0\"> the workplace.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW245487325 BCX0\"><span class=\"SCXW245487325 BCX0\">\u00a0<\/span><\/span><\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"LineBreakBlob BlobObject DragDrop SCXW245487325 BCX0\"><span class=\"TextRun SCXW203543258 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW203543258 BCX0\" data-ccp-parastyle=\"heading 4\">Paying Final Wages<\/span><\/span><span class=\"EOP SCXW203543258 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/span><span class=\"EOP SCXW245487325 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW143255607 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143255607 BCX0\">Final wages include, but are not limited <\/span><span class=\"NormalTextRun SCXW143255607 BCX0\">to<\/span><span class=\"NormalTextRun SCXW143255607 BCX0\"> overtime, remaining hours in an employee\u2019s time bank, length of service compensation, vacation pay owed, outstanding expense reimbursements, and earned wages in final pay period<\/span><span class=\"NormalTextRun SCXW143255607 BCX0\">.<\/span><\/span><span class=\"EOP SCXW143255607 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW33208819 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW33208819 BCX0\">If the employer <\/span><span class=\"NormalTextRun SCXW33208819 BCX0\">terminates<\/span><span class=\"NormalTextRun SCXW33208819 BCX0\"> employment, then the employer must remit payment to the employee within 48 hours of their termination<\/span><span class=\"NormalTextRun SCXW33208819 BCX0\">.<\/span><\/span><span class=\"EOP SCXW33208819 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW141088378 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141088378 BCX0\">If the employee <\/span><span class=\"NormalTextRun SCXW141088378 BCX0\">terminates<\/span><span class=\"NormalTextRun SCXW141088378 BCX0\"> employment, the employer must remit final payment with 6 calendar days of the employee\u2019s last day<\/span><span class=\"NormalTextRun SCXW141088378 BCX0\">.<\/span><\/span><span class=\"EOP SCXW141088378 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW113020223 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW113020223 BCX0\">If an employer cannot <\/span><span class=\"NormalTextRun SCXW113020223 BCX0\">locate<\/span><span class=\"NormalTextRun SCXW113020223 BCX0\"> the employee, employers should remit payment to the Director of Employment Standards within 60 days<\/span><span class=\"NormalTextRun SCXW113020223 BCX0\">.<\/span><\/span><span class=\"EOP SCXW113020223 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW131330606 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131330606 BCX0\">Employers must prepare a record of employment (ROE) within 7 calendar days of the termination (interruption of employment). <\/span><\/span><strong><a class=\"Hyperlink SCXW131330606 BCX0\" href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/ei\/ei-list\/ei-roe\/access-roe.html\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW131330606 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131330606 BCX0\" data-ccp-charstyle=\"Hyperlink\">ROE web<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW131330606 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131330606 BCX0\"> allows employers to <\/span><span class=\"NormalTextRun SCXW131330606 BCX0\">submit<\/span><span class=\"NormalTextRun SCXW131330606 BCX0\"> the relevant employment history directly to Service Canada<\/span><span class=\"NormalTextRun SCXW131330606 BCX0\">.<\/span><\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW44806263 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW44806263 BCX0\">The table below outlines the general length of service compensation <\/span><span class=\"NormalTextRun SCXW44806263 BCX0\">required<\/span><span class=\"NormalTextRun SCXW44806263 BCX0\">. Based on the contract and other factors, the amount may be different. It is strongly recommended to get specific legal advice for each situation.\u00a0<\/span><\/span><span class=\"EOP SCXW44806263 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-801710a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"801710a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d85203c\" data-id=\"d85203c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2016638 elementor-widget elementor-widget-image\" data-id=\"2016638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"525\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.46.44-PM.png\" class=\"attachment-large size-large wp-image-6882\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.46.44-PM.png 878w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.46.44-PM-300x197.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.46.44-PM-768x504.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7b3810\" data-id=\"a7b3810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcba549 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcba549\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ac806b\" data-id=\"7ac806b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4a56b8 elementor-widget elementor-widget-text-editor\" data-id=\"b4a56b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW231254725 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW231254725 BCX0\" data-ccp-parastyle=\"heading 4\">Prior to Employees Last Day<\/span><\/span><span class=\"EOP SCXW231254725 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW75562956 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75562956 BCX0\">It may be difficult to connect with your employee after their last day. Here are a few elements to complete prior to their <\/span><span class=\"NormalTextRun SCXW75562956 BCX0\">departure:<\/span><\/span><span class=\"EOP SCXW75562956 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW207103317 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207103317 BCX0\">Ensure a successful knowledge transfer<\/span><\/span><span class=\"EOP SCXW207103317 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW97097100 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97097100 BCX0\">Request a <\/span><\/span><strong><span class=\"TextRun MacChromeBold SCXW97097100 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97097100 BCX0\">Transition Document<\/span><\/span><\/strong><span class=\"TextRun SCXW97097100 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW97097100 BCX0\"> from the employee outlining key responsibilities and information.<\/span><\/span><span class=\"EOP SCXW97097100 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW23700857 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW23700857 BCX0\">Review the document together to clarify any outstanding items.<\/span><\/span><span class=\"EOP SCXW23700857 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW130240961 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW130240961 BCX0\">Conducting Exit Interviews<\/span><span class=\"NormalTextRun SCXW130240961 BCX0\">&#8211; e<\/span><span class=\"NormalTextRun SCXW130240961 BCX0\">xit interviews <\/span><span class=\"NormalTextRun SCXW130240961 BCX0\">provide<\/span><span class=\"NormalTextRun SCXW130240961 BCX0\"> valuable insights into workplace culture, leadership, and areas for improvement. Key <\/span><span class=\"NormalTextRun SCXW130240961 BCX0\">objectives<\/span><span class=\"NormalTextRun SCXW130240961 BCX0\"> include:<\/span><\/span><span class=\"EOP SCXW130240961 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW40749802 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW40749802 BCX0\">Identifying<\/span><span class=\"NormalTextRun SCXW40749802 BCX0\"> HR-related issues<\/span><\/span><span class=\"EOP SCXW40749802 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW82665870 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW82665870 BCX0\">Understanding employee <\/span><span class=\"NormalTextRun SCXW82665870 BCX0\">perceptions<\/span><\/span><span class=\"EOP SCXW82665870 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW93485335 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93485335 BCX0\">Evaluating leadership effectiveness<\/span><\/span><span class=\"EOP SCXW93485335 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW251356225 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW251356225 BCX0\">I<\/span><span class=\"NormalTextRun SCXW251356225 BCX0\">dentify<\/span><span class=\"NormalTextRun SCXW251356225 BCX0\"> themes and follow up on significant concerns to strengthen the work environment.<\/span><\/span><span class=\"EOP SCXW251356225 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW233382688 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW233382688 BCX0\">You can offer an exit interview <\/span><span class=\"NormalTextRun SCXW233382688 BCX0\">in person, by phone, via email<\/span><span class=\"NormalTextRun SCXW233382688 BCX0\">, or through an online survey<\/span><span class=\"NormalTextRun SCXW233382688 BCX0\">. <\/span><span class=\"NormalTextRun SCXW233382688 BCX0\">If the interview is in person or via phone, u<\/span><span class=\"NormalTextRun SCXW233382688 BCX0\">se a neutral interviewer to encourage honest responses.\u00a0<\/span><\/span><span class=\"EOP SCXW233382688 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ca0b77 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ca0b77\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0b740b\" data-id=\"f0b740b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7218ab8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7218ab8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4666b02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4666b02\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ade8848\" data-id=\"ade8848\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4ca7ad elementor-widget elementor-widget-heading\" data-id=\"b4ca7ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retention Framework <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c58f32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c58f32\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4dab805\" data-id=\"4dab805\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34e22ac elementor-widget elementor-widget-text-editor\" data-id=\"34e22ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW258616931 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW258616931 BCX0\">Recruitment may help fill positions, but retention sustains performance. High staff turnover, <\/span><span class=\"NormalTextRun SCXW258616931 BCX0\">especially<\/span><span class=\"NormalTextRun SCXW258616931 BCX0\"> if unplanned, may disrupt patient care, contribute to provider burnout, strains resources, and erodes morale. Conversely, <\/span><span class=\"NormalTextRun SCXW258616931 BCX0\">retaining<\/span><span class=\"NormalTextRun SCXW258616931 BCX0\"> skilled and engaged staff fosters stability, strengthens institutional knowledge, and enhances the overall quality of service.<\/span><\/span><span class=\"EOP SCXW258616931 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW22888667 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22888667 BCX0\">A retention framework provides a proactive approach to understanding employee needs, supporting professional growth, and cultivating a workplace culture where people feel valued and invested. It aligns incentives, feedback mechanisms, and development opportunities with long-term organizational goals.<\/span><\/span><span class=\"EOP SCXW22888667 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW158679518 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158679518 BCX0\">In healthcare settings, d<\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">rivers of retention for administrative and managerial clinic staff include culture, job satisfaction, compensation, a<\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">s well as<\/span><span class=\"NormalTextRun SCXW158679518 BCX0\"> learning and development. <\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">the following retention framework outline <\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">some of <\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">the <\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">different ways<\/span> <span class=\"NormalTextRun SCXW158679518 BCX0\">Employers<\/span><span class=\"NormalTextRun SCXW158679518 BCX0\"> might approach retention in <\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">medical <\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">clinics<\/span><span class=\"NormalTextRun SCXW158679518 BCX0\">.<\/span><\/span><span class=\"EOP SCXW158679518 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b99c7e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b99c7e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a507291\" data-id=\"a507291\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db8533e elementor-widget elementor-widget-image\" data-id=\"db8533e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"653\" height=\"1024\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.52.19-PM-653x1024.png\" class=\"attachment-large size-large wp-image-6883\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.52.19-PM-653x1024.png 653w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.52.19-PM-191x300.png 191w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.52.19-PM-768x1204.png 768w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-2.52.19-PM.png 786w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78e0941\" data-id=\"78e0941\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9fb7b1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9fb7b1e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d909c4b\" data-id=\"d909c4b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f433a52 elementor-widget elementor-widget-text-editor\" data-id=\"f433a52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW255867582 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW255867582 BCX0\" data-ccp-parastyle=\"heading 4\">Clinic\/Workplace Culture\u00a0<\/span><\/span><span class=\"EOP SCXW255867582 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW151786993 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151786993 BCX0\">Establishing and improving clinic culture can be challenging. Medical clinics are fast-paced environments with a significant administrative burden on Medical Office Assistants and Office Managers. Especially in today\u2019s environment with a shortage of <\/span><span class=\"NormalTextRun SCXW151786993 BCX0\">good staff<\/span><span class=\"NormalTextRun SCXW151786993 BCX0\">, clinic culture can be an especially important driver of retention. It may be valuable for employers to reflect on the following:<\/span><\/span><span class=\"TextRun SCXW151786993 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151786993 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW151786993 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW151786993 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW151786993 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW161571563 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161571563 BCX0\">Do your employees like coming to work?<\/span><\/span><span class=\"TextRun SCXW161571563 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161571563 BCX0\">\u202f\u202f<\/span><\/span><span class=\"TextRun SCXW161571563 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161571563 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW161571563 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW26212559 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26212559 BCX0\">Do they <\/span><span class=\"NormalTextRun SCXW26212559 BCX0\">get along<\/span><span class=\"NormalTextRun SCXW26212559 BCX0\"> with each other and with the physicians and medical staff?<\/span><\/span><span class=\"TextRun SCXW26212559 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26212559 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW26212559 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26212559 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW26212559 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW248458641 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248458641 BCX0\">Are roles and responsibilities clear?<\/span><\/span><span class=\"TextRun SCXW248458641 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248458641 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW248458641 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248458641 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW248458641 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW110097062 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110097062 BCX0\">Do staff have meaningful relationships at work?<\/span><\/span><span class=\"TextRun SCXW110097062 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110097062 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW110097062 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110097062 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW110097062 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW87087824 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87087824 BCX0\" data-ccp-parastyle=\"heading 4\">Job satisfaction<\/span><\/span><span class=\"EOP SCXW87087824 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW20484016 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20484016 BCX0\">To remain engaged in a role, employees need to feel satisfied with the work they are doing. They must feel a sense of connection to the overall mission of their workplace. Their task assignment should also aim to balance <\/span><span class=\"NormalTextRun SCXW20484016 BCX0\">their skillset with engaging and <\/span><span class=\"NormalTextRun SCXW20484016 BCX0\">challeng<\/span><span class=\"NormalTextRun SCXW20484016 BCX0\">ing tasks<\/span><span class=\"NormalTextRun SCXW20484016 BCX0\"> so that <\/span><span class=\"NormalTextRun SCXW20484016 BCX0\">staff<\/span> <span class=\"NormalTextRun SCXW20484016 BCX0\">can achieve a <\/span><span class=\"NormalTextRun SCXW20484016 BCX0\">sense of accomplishment with the assigned tasks and responsibilities. Employees weighing their job satisfaction might ask themselves the following questions:<\/span><\/span><span class=\"TextRun SCXW20484016 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20484016 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW20484016 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20484016 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW20484016 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW80632775 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80632775 BCX0\">Am I making a difference in my role?<\/span><\/span><span class=\"TextRun SCXW80632775 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80632775 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW80632775 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80632775 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW80632775 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW245166609 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245166609 BCX0\">Do I really understand my clinic\u2019s mission and core values?<\/span><\/span><span class=\"TextRun SCXW245166609 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245166609 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW245166609 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245166609 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW245166609 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW105890003 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105890003 BCX0\">Do my personal values align with my clinic?<\/span><\/span><span class=\"TextRun SCXW105890003 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105890003 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW105890003 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105890003 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW105890003 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW43072272 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43072272 BCX0\">Do I feel fulfilled with the work <\/span><span class=\"NormalTextRun SCXW43072272 BCX0\">I\u2019m<\/span><span class=\"NormalTextRun SCXW43072272 BCX0\"> doing?<\/span><\/span><span class=\"TextRun SCXW43072272 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43072272 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW43072272 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43072272 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW43072272 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW6264007 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW6264007 BCX0\">A<\/span><span class=\"NormalTextRun SCXW6264007 BCX0\">re<\/span><span class=\"NormalTextRun SCXW6264007 BCX0\"> my contribution<\/span><span class=\"NormalTextRun SCXW6264007 BCX0\">s<\/span><span class=\"NormalTextRun SCXW6264007 BCX0\"> valued?<\/span><\/span><span class=\"TextRun SCXW6264007 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW6264007 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW6264007 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW6264007 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW6264007 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW14665860 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW14665860 BCX0\" data-ccp-parastyle=\"heading 4\">Compensation\u00a0<\/span><\/span><span class=\"EOP SCXW14665860 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW118199308 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW118199308 BCX0\">Financial reward <\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">comprising<\/span><span class=\"NormalTextRun SCXW118199308 BCX0\"> base salary, bonuses, benefits, etc. <\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">can be <\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">a very important<\/span><span class=\"NormalTextRun SCXW118199308 BCX0\"> factor for employee retention. <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW118199308 BCX0\">As long as<\/span><span class=\"NormalTextRun SCXW118199308 BCX0\"> an employee is within a certain acceptable range compared to their other alternatives, compensation may be an element that <\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">helps <\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">keep the role at par to other <\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">alternative opportunities that staff<\/span><span class=\"NormalTextRun SCXW118199308 BCX0\"> could consider.<\/span><\/span><span class=\"TextRun SCXW118199308 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW118199308 BCX0\">\u202f\u202f<\/span><\/span><span class=\"TextRun SCXW118199308 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW118199308 BCX0\">Staff may be internally addressing questions such as:<\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">\u202f<\/span><span class=\"NormalTextRun SCXW118199308 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW118199308 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW240799683 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240799683 BCX0\">Am I able to make a <\/span><\/span><a class=\"Hyperlink SCXW240799683 BCX0\" href=\"https:\/\/www.livingwageforfamilies.ca\/living_wage_rates\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW240799683 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW240799683 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>living wage<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW240799683 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240799683 BCX0\"> at this job?<\/span><\/span><span class=\"TextRun SCXW240799683 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW240799683 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW240799683 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW124754112 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124754112 BCX0\">Is my compensation competitive in the current job environment?<\/span><\/span><span class=\"EOP SCXW124754112 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW126336694 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126336694 BCX0\">Are my increased responsibilities appropriately rewarded from a financial point of view?<\/span><span class=\"NormalTextRun SCXW126336694 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW126336694 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW20967717 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20967717 BCX0\">The current job market is attractive for administrative staff and challenging for clinics and employers. This means staff have several other local alternatives with varying levels of responsibilities compared to their current workplace. While all drivers of retention are important to consider, compensation is the most quantitative, which makes it easier to compare among the competition. <span class=\"TextRun SCXW22709089 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22709089 BCX0\">It is also important to highlight that the total compensation is different from wages. <\/span><\/span><\/span><\/span><\/p><p><span class=\"TextRun SCXW20967717 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20967717 BCX0\"><span class=\"TextRun SCXW22709089 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22709089 BCX0\">A compensation package could include:\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW22709089 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/span><\/span><\/p><ul><li><span class=\"TextRun SCXW265516648 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265516648 BCX0\">Hourly <\/span><span class=\"NormalTextRun SCXW265516648 BCX0\">w<\/span><span class=\"NormalTextRun SCXW265516648 BCX0\">age or Salary<\/span><\/span><span class=\"EOP SCXW265516648 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW42553064 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42553064 BCX0\">Bonuses<\/span><span class=\"NormalTextRun SCXW42553064 BCX0\"> (Merit based, Christmas, birthday, etc.)\u00a0<\/span><\/span><span class=\"EOP SCXW42553064 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW128081735 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128081735 BCX0\">Paid time<\/span><span class=\"NormalTextRun SCXW128081735 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW128081735 BCX0\">off (Vacation days, sick days, and holidays<\/span><span class=\"NormalTextRun SCXW128081735 BCX0\">)<\/span><\/span><span class=\"EOP SCXW128081735 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW143683482 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143683482 BCX0\">Extended health benefits (<\/span><span class=\"NormalTextRun SCXW143683482 BCX0\">p<\/span><span class=\"NormalTextRun SCXW143683482 BCX0\">aramedical, dental, disability, and\/or life<\/span><span class=\"NormalTextRun SCXW143683482 BCX0\">)<\/span><\/span><span class=\"EOP SCXW143683482 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW18318612 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW18318612 BCX0\">Tuition <\/span><span class=\"NormalTextRun SCXW18318612 BCX0\">assistance<\/span><\/span><span class=\"EOP SCXW18318612 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW57983746 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW57983746 BCX0\">RSSP matching\u00a0<\/span><\/span><span class=\"EOP SCXW57983746 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW199610668 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW199610668 BCX0\">Employee <\/span><span class=\"NormalTextRun SCXW199610668 BCX0\">assistance<\/span><span class=\"NormalTextRun SCXW199610668 BCX0\"> programs<\/span><\/span><span class=\"EOP SCXW199610668 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW89603145 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW89603145 BCX0\">Perks<\/span><span class=\"NormalTextRun SCXW89603145 BCX0\"> at work<\/span><span class=\"NormalTextRun SCXW89603145 BCX0\"> (periodical paid lunches<\/span><span class=\"NormalTextRun SCXW89603145 BCX0\">\/snacks<\/span><span class=\"NormalTextRun SCXW89603145 BCX0\">, <\/span><span class=\"NormalTextRun SCXW89603145 BCX0\">free coffee\/tea, free parking, etc.)\u00a0<\/span><span class=\"NormalTextRun SCXW89603145 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW89603145 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW199480349 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW199480349 BCX0\">Paid courses<\/span><span class=\"NormalTextRun SCXW199480349 BCX0\"> and development <\/span><span class=\"NormalTextRun SCXW199480349 BCX0\">opportunities<\/span><\/span><span class=\"EOP SCXW199480349 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW181977239 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181977239 BCX0\">It is important to note that in many cases, compensation is not the leading driver for turnover, but one of the contributing factors, as outlined in <\/span><\/span><strong><a class=\"Hyperlink SCXW181977239 BCX0\" href=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/gone-for-now-or-gone-for-good-how-to-play-the-new-talent-game-and-win-back-workers?cid=eml-web\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW181977239 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW181977239 BCX0\" data-ccp-charstyle=\"Hyperlink\">this 2022 McKinsey &amp; Company Report<\/span><\/span><\/a><span class=\"TextRun SCXW181977239 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181977239 BCX0\">.<\/span><\/span><\/strong><span class=\"LineBreakBlob BlobObject DragDrop SCXW181977239 BCX0\"><span class=\"SCXW181977239 BCX0\">\u00a0<\/span><\/span><\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"LineBreakBlob BlobObject DragDrop SCXW181977239 BCX0\"><span class=\"TextRun SCXW128765548 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128765548 BCX0\" data-ccp-parastyle=\"heading 4\">Opportunity for learning\/development\u00a0<\/span><\/span><span class=\"EOP SCXW128765548 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/span><span class=\"EOP SCXW181977239 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW116613609 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116613609 BCX0\">M<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">any<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\"> employees are looking <\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">to advance their careers<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">.<\/span> <span class=\"NormalTextRun SCXW116613609 BCX0\">Le<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">arning and development opportunities <\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">can be valuable retention <\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">tools<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">. Clinic<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">s<\/span> <span class=\"NormalTextRun SCXW116613609 BCX0\">should proactively discuss employee goals and <\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">provide p<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">rofessional development opportunities <\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">for employees<\/span><span class=\"NormalTextRun SCXW116613609 BCX0\"> to help them improve performance, <\/span><span class=\"NormalTextRun SCXW116613609 BCX0\">take on new responsibilities, and develop in their careers. Managers and clinics should think about how their staff might respond to the following questions:<\/span><\/span><span class=\"TextRun SCXW116613609 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116613609 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW116613609 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116613609 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW116613609 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW100395278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100395278 BCX0\">Have I received <\/span><span class=\"NormalTextRun SCXW100395278 BCX0\">appropriate onboarding<\/span><span class=\"NormalTextRun SCXW100395278 BCX0\"> and training<\/span><span class=\"NormalTextRun SCXW100395278 BCX0\"> during my tenure<\/span><span class=\"NormalTextRun SCXW100395278 BCX0\">?<\/span><\/span><span class=\"TextRun SCXW100395278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100395278 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW100395278 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100395278 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW100395278 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:264,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW83478160 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW83478160 BCX0\">How often a<\/span><span class=\"NormalTextRun SCXW83478160 BCX0\">m I learning <\/span><span class=\"NormalTextRun SCXW83478160 BCX0\">new skills <\/span><span class=\"NormalTextRun SCXW83478160 BCX0\">in this role? Do I see a path to an elevated role in the future?<\/span><\/span><span class=\"TextRun SCXW83478160 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW83478160 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW83478160 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW83478160 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW83478160 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:264,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW189336132 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189336132 BCX0\">Does my clinic support my training and development?<\/span><\/span><span class=\"TextRun SCXW189336132 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189336132 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW189336132 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189336132 BCX0\">\u202f<\/span><span class=\"NormalTextRun SCXW189336132 BCX0\">Are there opportunities for continued learning?<\/span><\/span><span class=\"TextRun SCXW189336132 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189336132 BCX0\">\u202f<\/span><\/span><span class=\"TextRun SCXW189336132 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW189336132 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW189336132 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:714,&quot;335559739&quot;:0,&quot;335559740&quot;:264,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW167930994 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167930994 BCX0\" data-ccp-parastyle=\"heading 4\">Improving Retention\u202f<\/span><\/span><span class=\"EOP SCXW167930994 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW67627446 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67627446 BCX0\">In a sector where burnout and staffing shortages are real threats, retention <\/span><span class=\"NormalTextRun SCXW67627446 BCX0\">should not be <\/span><span class=\"NormalTextRun SCXW67627446 BCX0\">a passive outcome<\/span><span class=\"NormalTextRun SCXW67627446 BCX0\"> but a<\/span><span class=\"NormalTextRun SCXW67627446 BCX0\"> strategic priority. <\/span><span class=\"NormalTextRun SCXW67627446 BCX0\">T<\/span><span class=\"NormalTextRun SCXW67627446 BCX0\">he following table<\/span> <span class=\"NormalTextRun SCXW67627446 BCX0\">leverages<\/span><span class=\"NormalTextRun SCXW67627446 BCX0\"> the framework outline above to <\/span><span class=\"NormalTextRun SCXW67627446 BCX0\">summarize<\/span> <span class=\"NormalTextRun SCXW67627446 BCX0\">some<\/span><span class=\"NormalTextRun SCXW67627446 BCX0\"> ideas<\/span> <span class=\"NormalTextRun SCXW67627446 BCX0\">for i<\/span><span class=\"NormalTextRun SCXW67627446 BCX0\">mproving retention efforts.\u202f<\/span><\/span><span class=\"EOP SCXW67627446 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11e6fe9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11e6fe9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a533961\" data-id=\"a533961\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-137c7f6 elementor-widget elementor-widget-image\" data-id=\"137c7f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"735\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-3.07.41-PM.png\" class=\"attachment-large size-large wp-image-6884\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-3.07.41-PM.png 978w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-3.07.41-PM-300x275.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/10\/Screenshot-2025-10-31-at-3.07.41-PM-768x705.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f41307 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f41307\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29013f9\" data-id=\"29013f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56fcaca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"56fcaca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5577da7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5577da7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6feb2d0\" data-id=\"6feb2d0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a73a6ab elementor-widget elementor-widget-heading\" data-id=\"a73a6ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Employment Regulations <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0a06c66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0a06c66\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-49ea230\" data-id=\"49ea230\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f156b40 elementor-widget elementor-widget-text-editor\" data-id=\"f156b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW54323928 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW54323928 BCX0\">Employment regulations in BC are designed to uphold safe, fair, and legally compliant workplaces. These regulations reflect provincial labour standards, privacy laws, occupational health and safety requirements, and professional conduct expectations specific to clinical environments.<\/span><\/span><span class=\"EOP SCXW54323928 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW205011689 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW205011689 BCX0\">This section provides a framework for understanding the rights and responsibilities of both employers and employees within medical clinics and healthcare organizations. It covers key areas such as important regulations and guidelines and highlights <\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">important elements<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\"> related to working hours<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\"> and minimum payments<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">,<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\"> holidays and vacations<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">, leave entitlements, workplace safety, and<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\"> inclusive and accessible workplace (<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">d<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">iversity<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">, e<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">quity, <\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">inclusion<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">, and <\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">a<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">ccessibility<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">)<\/span><span class=\"NormalTextRun SCXW205011689 BCX0\">.<\/span><\/span><span class=\"EOP SCXW205011689 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW47072733 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\">Applicable <\/span><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\">Acts, C<\/span><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\">odes<\/span><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\">,<\/span><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\"> and <\/span><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\">G<\/span><span class=\"NormalTextRun SCXW47072733 BCX0\" data-ccp-parastyle=\"heading 4\">uidelines<\/span><\/span><span class=\"EOP SCXW47072733 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW137810941 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW137810941 BCX0\">To ensure compliance with provincial legislation and uphold best practices in healthcare employment, it is essential to understand the legal and regulatory frameworks that govern workplace standards in British Columbia. This section provides direct access to <\/span><span class=\"NormalTextRun SCXW137810941 BCX0\">some of the most applicable regulatory <\/span><span class=\"NormalTextRun SCXW137810941 BCX0\">references <\/span><span class=\"NormalTextRun SCXW137810941 BCX0\">in BC:<\/span><\/span><span class=\"EOP SCXW137810941 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW141912341 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141912341 BCX0\">The Employment Standards Branch manages the <\/span><\/span><strong><a class=\"Hyperlink SCXW141912341 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96113_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW141912341 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141912341 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Employment Standards Act<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW141912341 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141912341 BCX0\"> and Regulation. \u202fAnyone can <\/span><\/span><strong><a class=\"Hyperlink SCXW141912341 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/employment-business\/employment-standards-advice\/employment-standards\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW141912341 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141912341 BCX0\" data-ccp-charstyle=\"Hyperlink\">contact the BC Employment Standards Branch<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW141912341 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141912341 BCX0\"> by calling 1-833-236-3700 or sending a text to 604-660-2421. \u202f<\/span><\/span><span class=\"EOP SCXW141912341 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW90576071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90576071 BCX0\">the <\/span><\/span><a class=\"Hyperlink SCXW90576071 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/96244_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW90576071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW90576071 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>BC Labour Relations Code<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW90576071 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90576071 BCX0\"> governs the <\/span><span class=\"NormalTextRun SCXW90576071 BCX0\">employment\u202frelationship<\/span><span class=\"NormalTextRun SCXW90576071 BCX0\"> between employers and employees <\/span><span class=\"NormalTextRun SCXW90576071 BCX0\">represented\u202fby<\/span><span class=\"NormalTextRun SCXW90576071 BCX0\"> a union.\u202f\u202f<\/span><\/span><span class=\"EOP SCXW90576071 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW169303153 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169303153 BCX0\">The <\/span><\/span><strong><a class=\"Hyperlink SCXW169303153 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96210_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW169303153 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW169303153 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Human Rights Code<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW169303153 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169303153 BCX0\"> lays out the basic rights <\/span><span class=\"NormalTextRun SCXW169303153 BCX0\">of\u202fevery<\/span><span class=\"NormalTextRun SCXW169303153 BCX0\"> individual in British Columbia which protect <\/span><span class=\"NormalTextRun SCXW169303153 BCX0\">against\u202fdiscrimination<\/span><span class=\"NormalTextRun SCXW169303153 BCX0\"> and certain types of harassment <\/span><span class=\"NormalTextRun SCXW169303153 BCX0\">in\u202femployment<\/span><span class=\"NormalTextRun SCXW169303153 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW169303153 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW268310583 BCX0\">In BC, workplace health &amp; safety is codified in the Workers Compensation Act and governed under <\/span><\/span><a class=\"Hyperlink SCXW268310583 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/occupational-health-safety\/searchable-ohs-regulation\/ohs-regulation\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW268310583 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Occupational Health and Safety Regulation<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW268310583 BCX0\">\u00a0 and <\/span><\/span><a class=\"Hyperlink SCXW268310583 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/workers-compensation-law\/workers-compensation-act-regulations\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW268310583 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Workers Compensation Act Regulations<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW268310583 BCX0\">enforced by <\/span><\/span><strong><a class=\"Hyperlink SCXW268310583 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/health-safety\/create-manage\/rights-responsibilities\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW268310583 BCX0\" data-ccp-charstyle=\"Hyperlink\">WorkSafeBC<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW268310583 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW268310583 BCX0\">. \u202f<\/span><\/span><span class=\"EOP SCXW268310583 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:714,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><span class=\"TextRun MacChromeBold SCXW125036758 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125036758 BCX0\">Note<\/span><\/span><span class=\"TextRun SCXW125036758 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125036758 BCX0\">: This document and its contents are provided for information purposes only and does not constitute legal advice. <\/span><\/span><span class=\"TextRun Underlined SCXW125036758 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125036758 BCX0\">If issues arise or if you have specific questions, it is important to connect with employment lawyers and HR professionals<\/span><\/span><span class=\"TextRun SCXW125036758 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125036758 BCX0\">. <\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">Common Law, also known as case <\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">law or<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\"> precedent, is law that has developed over time through <\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">judges\u2019<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\"> rulings. While\u202fcivil (or written) law relies on a set of\u202fregulations an<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">d<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\"> standards such as the BC\u202fEmployment Standards Act, common law\u202frequires an in-depth knowledge of <\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">the applicable<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\"> presidents and how to apply them<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">, <\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">which is where <\/span><span class=\"NormalTextRun SCXW125036758 BCX0\">employment lawyers<\/span><span class=\"NormalTextRun SCXW125036758 BCX0\"> and HR professionals can help.<\/span><\/span><span class=\"TextRun SCXW125036758 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW125036758 BCX0\">\u202f<\/span><\/span><span class=\"EOP SCXW125036758 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:0}\">\u00a0<\/span><\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e4edcef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e4edcef\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7c5a79\" data-id=\"e7c5a79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d3474e elementor-widget elementor-widget-text-editor\" data-id=\"7d3474e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><em><strong><span class=\"TextRun SCXW24889311 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW24889311 BCX0\" data-ccp-parastyle=\"heading 4\">Hours of Work and Minimum Payments<\/span><\/span><span class=\"EOP SCXW24889311 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/em><\/span><\/p><p><span class=\"TextRun SCXW80333983 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80333983 BCX0\">Understanding and <\/span><span class=\"NormalTextRun SCXW80333983 BCX0\">complying with<\/span><span class=\"NormalTextRun SCXW80333983 BCX0\"> employment standards related to hours of work and minimum compensation is essential to <\/span><span class=\"NormalTextRun SCXW80333983 BCX0\">maintaining<\/span><span class=\"NormalTextRun SCXW80333983 BCX0\"> a fair, lawful, and respectful workplace. In British <\/span><span class=\"NormalTextRun SCXW80333983 BCX0\">Columbia, these regulations are governed by<\/span><span class=\"NormalTextRun SCXW80333983 BCX0\"> the<\/span> <\/span><strong><a class=\"Hyperlink SCXW80333983 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96113_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW80333983 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW80333983 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Employment Standards Act<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW80333983 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80333983 BCX0\"><strong>,<\/strong> which outlines the <\/span><span class=\"NormalTextRun SCXW80333983 BCX0\">minimum<\/span><span class=\"NormalTextRun SCXW80333983 BCX0\"> requirements for scheduling, breaks, overtime, and wage entitlements.<\/span><\/span><span class=\"EOP SCXW80333983 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW166986901 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166986901 BCX0\">Limited highlights that may be relevant to clinics are provided below.\u00a0<\/span><\/span><span class=\"EOP SCXW166986901 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong><span class=\"TextRun MacChromeBold SCXW230487627 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230487627 BCX0\">Hours of work<\/span><\/span><span class=\"EOP SCXW230487627 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p><ul><li><span class=\"TextRun SCXW192882238 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192882238 BCX0\">Standard work hours are 40 hours in a week and 8 hours in a day with the standard week beginning Sunday and ending Saturday<\/span><\/span><span class=\"EOP SCXW192882238 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW58172501 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW58172501 BCX0\">Employees must have, at minimum, 32 consecutive hours free from work each week and at least 8 hours between shifts.<\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW61257401 BCX0\">It is mandatory to schedule employees for at least 2 hours per day and provide the minimum daily pay if they report to work<\/span><span class=\"NormalTextRun SCXW61257401 BCX0\">.<\/span><\/li><li><span class=\"TextRun SCXW190379356 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW190379356 BCX0\">Employers must provide one 30-minute unpaid break for every 5 hours of consecutive work<\/span><span class=\"NormalTextRun SCXW190379356 BCX0\">.<\/span><\/span><span class=\"EOP SCXW190379356 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><strong>Employee Compensation<\/strong><\/p><ul><li><span class=\"TextRun SCXW109515314 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW109515314 BCX0\">Employees must be paid at least <\/span><\/span><strong><a class=\"Hyperlink SCXW109515314 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/employment-business\/employment-standards-advice\/employment-standards\/wages\/minimum-wage\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW109515314 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW109515314 BCX0\" data-ccp-charstyle=\"Hyperlink\">minimum wage<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW109515314 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW109515314 BCX0\"><strong>,<\/strong> as outline by government of BC,<\/span><span class=\"NormalTextRun SCXW109515314 BCX0\"> for all hours worked no less than twice per month<\/span><span class=\"NormalTextRun SCXW109515314 BCX0\">.<\/span><\/span><span class=\"EOP SCXW109515314 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW216044126 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216044126 BCX0\">Pay periods cannot exceed 16 days<\/span><span class=\"NormalTextRun SCXW216044126 BCX0\">.<\/span><\/span><span class=\"EOP SCXW216044126 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW245946 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245946 BCX0\">All earned and owed wages must be paid in $CAD within 8 calendar days<\/span><span class=\"NormalTextRun SCXW245946 BCX0\">.<\/span><span class=\"NormalTextRun SCXW245946 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW245946 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW168471388 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW168471388 BCX0\">All overtime hours worked must be paid (or banked) at overtime rates<\/span><span class=\"NormalTextRun SCXW168471388 BCX0\">.<\/span><\/span><span class=\"EOP SCXW168471388 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW142669802 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142669802 BCX0\">Banked hours must be mutually agreed <\/span><span class=\"NormalTextRun SCXW142669802 BCX0\">upon,<\/span><span class=\"NormalTextRun SCXW142669802 BCX0\"> but employees should make the request to bank overtime hours<\/span><span class=\"NormalTextRun SCXW142669802 BCX0\">.<\/span><\/span><span class=\"EOP SCXW142669802 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><i><span class=\"NormalTextRun SCXW168193754 BCX0\">Note:<\/span><span class=\"NormalTextRun SCXW168193754 BCX0\"> this is a non-exhaustive sampling and provided for information purposes only. Employers <\/span><span class=\"NormalTextRun SCXW168193754 BCX0\">shoul<\/span><span class=\"NormalTextRun SCXW168193754 BCX0\">d<\/span><span class=\"NormalTextRun SCXW168193754 BCX0\"> review the regulations and <\/span><span class=\"NormalTextRun SCXW168193754 BCX0\">connect with HR or legal advisors for guidance.<\/span><\/i><\/span><\/p><p><strong><span class=\"TextRun SCXW127060646 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW127060646 BCX0\" data-ccp-parastyle=\"heading 4\">Holiday<\/span><span class=\"NormalTextRun SCXW127060646 BCX0\" data-ccp-parastyle=\"heading 4\">s<\/span><span class=\"NormalTextRun SCXW127060646 BCX0\" data-ccp-parastyle=\"heading 4\"> and<\/span> <span class=\"NormalTextRun SCXW127060646 BCX0\" data-ccp-parastyle=\"heading 4\">Vacation<\/span><span class=\"NormalTextRun SCXW127060646 BCX0\" data-ccp-parastyle=\"heading 4\">s\u00a0<\/span><\/span><span class=\"EOP SCXW127060646 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/strong><\/p><p><span class=\"TextRun SCXW53127713 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW53127713 BCX0\">Paid holidays and vacation leave are essential components of a fair and balanced employment relationship.<\/span><\/span> <span class=\"TextRun SCXW53127713 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW53127713 BCX0\">Time away from work<\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">, <\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">whether for rest, personal needs, or statutory observances<\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">, <\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">is <\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">not only beneficial to staff and the organization, <\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">but<\/span><span class=\"NormalTextRun SCXW53127713 BCX0\"> also <\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">a<\/span><span class=\"NormalTextRun SCXW53127713 BCX0\">n employee\u2019s right. In British Columbia, these entitlements are governed by the <strong><a class=\"Hyperlink SCXW53127713 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96113_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW53127713 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\">BC Employment Standards Act<\/span><\/a>,<\/strong> which outlines the minimum requirements for statutory holidays, vacation accrual, and compensation.<\/span><\/span><\/p><p><span class=\"TextRun SCXW25002091 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25002091 BCX0\">Limited highlights that may be relevant to clinics are shared below.\u00a0<\/span><\/span><span class=\"EOP SCXW25002091 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><strong><span class=\"TextRun MacChromeBold SCXW174059132 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW174059132 BCX0\">Employee entitlements related to vacations<\/span><\/span><span class=\"EOP SCXW174059132 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p><ul><li><span class=\"TextRun SCXW74600670 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW74600670 BCX0\">Employees are entitled to 2 weeks (4% total wages)<\/span> <span class=\"NormalTextRun SCXW74600670 BCX0\">of paid vacation time upon completion of their first year of employment<\/span><\/span><span class=\"EOP SCXW74600670 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW4467781 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4467781 BCX0\">After 5 years of service with the same employer, employees are entitled to 3 weeks (6% total wages) of paid vacation time<\/span><\/span><span class=\"EOP SCXW4467781 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW112378279 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW112378279 BCX0\">Employers must allow employees to take vacation in periods of one week or more<\/span><span class=\"NormalTextRun SCXW112378279 BCX0\">.<\/span><\/span><span class=\"EOP SCXW112378279 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><span class=\"TextRun MacChromeBold SCXW145546751 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145546751 BCX0\">Employee entitlements related to <\/span><span class=\"NormalTextRun SCXW145546751 BCX0\">statutory holidays<\/span><\/span><span class=\"EOP SCXW145546751 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/p><ul><li><span class=\"TextRun SCXW101959286 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101959286 BCX0\">A list of statutory holidays that are recognized in BC can be accessed <\/span><\/span><strong><a class=\"Hyperlink SCXW101959286 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/employment-business\/employment-standards-advice\/employment-standards\/statutory-holidays\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW101959286 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW101959286 BCX0\" data-ccp-charstyle=\"Hyperlink\">here<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW101959286 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101959286 BCX0\">. Currently, <\/span><span class=\"NormalTextRun SCXW101959286 BCX0\">the<\/span><span class=\"NormalTextRun SCXW101959286 BCX0\"> following eleven days <\/span><span class=\"NormalTextRun SCXW101959286 BCX0\">are <\/span><span class=\"NormalTextRun SCXW101959286 BCX0\">recognized as <\/span><span class=\"NormalTextRun SCXW101959286 BCX0\">statutory holidays in BC:<\/span><\/span><span class=\"EOP SCXW101959286 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW87484762 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87484762 BCX0\">New Year&#8217;s Day<\/span><span class=\"NormalTextRun SCXW87484762 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW87484762 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:1560,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW117863060 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117863060 BCX0\">Family Day<\/span><span class=\"NormalTextRun SCXW117863060 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW117863060 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:1560,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW245717028 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245717028 BCX0\">Good Friday<\/span><\/span><span class=\"EOP SCXW245717028 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:1560,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW66077757 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW66077757 BCX0\">Victoria Day<\/span><\/span><span class=\"EOP SCXW66077757 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:1560,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW40210555 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW40210555 BCX0\">Canada Day<\/span><\/span><span class=\"EOP SCXW40210555 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:1560,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW225935401 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW225935401 BCX0\">B.C. Day<\/span><\/span><span class=\"EOP SCXW225935401 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:1560,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW142036992 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142036992 BCX0\">Labor Day<\/span><\/span><span class=\"EOP SCXW142036992 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:426,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW27669302 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW27669302 BCX0\">National Day for Truth and Reconciliation<\/span><\/span><span class=\"EOP SCXW27669302 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:426,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW90578031 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90578031 BCX0\">Thanksgiving Day<\/span><\/span><span class=\"EOP SCXW90578031 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:426,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW67578881 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67578881 BCX0\">Remembrance Day<\/span><\/span><span class=\"EOP SCXW67578881 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:426,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW60620965 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW60620965 BCX0\">Christmas Day<\/span><\/span><span class=\"EOP SCXW60620965 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:426,&quot;335559991&quot;:357}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW217436320 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217436320 BCX0\">Employers must pay an average day\u2019s pay to all eligible employees scheduled to work on statutory holidays<\/span><span class=\"NormalTextRun SCXW217436320 BCX0\">. Eligible employees are:<\/span><\/span><span class=\"EOP SCXW217436320 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW15715114 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW15715114 BCX0\">Those who have been employees for 30 calendar days; and<\/span><\/span><span class=\"EOP SCXW15715114 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW216941493 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216941493 BCX0\">Those who have earned wages on 15 of the 30 calendar days prior to the stat<\/span><\/span><span class=\"EOP SCXW216941493 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW123450063 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123450063 BCX0\">An average day&#8217;s pay is calculated by dividing the amount paid in the 30 calendar days before the leave by the number of days paid during that 30-day period<\/span><\/span><span class=\"EOP SCXW123450063 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color: #467b87;\"><em><span class=\"TextRun SCXW22174644 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW22174644 BCX0\">Note:<\/span><span class=\"NormalTextRun SCXW22174644 BCX0\"> these highlights are provided for information purposes only. Employers should review the regulations and connect with HR or legal advisors for guidance.\u00a0<\/span><\/span><span class=\"EOP SCXW22174644 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/em><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-410c2e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"410c2e5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b4b94a7\" data-id=\"b4b94a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a30c53f elementor-widget elementor-widget-text-editor\" data-id=\"a30c53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #467b87;\"><strong><span class=\"TextRun SCXW241661613 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW241661613 BCX0\" data-ccp-parastyle=\"heading 4\">Leaves of Absen<\/span><span class=\"NormalTextRun SCXW241661613 BCX0\" data-ccp-parastyle=\"heading 4\">c<\/span><span class=\"NormalTextRun SCXW241661613 BCX0\" data-ccp-parastyle=\"heading 4\">e <\/span><span class=\"NormalTextRun SCXW241661613 BCX0\" data-ccp-parastyle=\"heading 4\">Entitlements<\/span><\/span><span class=\"EOP SCXW241661613 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/strong><\/span><\/p><p><span class=\"NormalTextRun SCXW72979334 BCX0\">Employees in British Columbia are entitled to <\/span><span class=\"NormalTextRun SCXW72979334 BCX0\">various types<\/span><span class=\"NormalTextRun SCXW72979334 BCX0\"> of leave under provincial legislation, designed to support their health, family responsibilities, and personal circumstances. <span class=\"TextRun SCXW72979334 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">Under the<strong>\u202f<\/strong><\/span><strong><a class=\"Hyperlink SCXW72979334 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/gov\/content\/employment-business\/employment-standards-advice\/employment-standards\/time-off\/leaves-of-absence\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW72979334 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\">Employment Standards Act<\/span><\/a><\/strong><span class=\"TextRun SCXW72979334 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">, employers cannot prevent employees from accessing their entitled leaves.<\/span> <span class=\"TextRun SCXW72979334 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">it is essential to manage leave requests with clarity, fairness, and legal compliance.\u00a0<\/span><\/span><\/p><p><span class=\"TextRun SCXW56995590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW56995590 BCX0\">Some examples or the common types of Leaves are shown below.<\/span><\/span><span class=\"EOP SCXW56995590 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-068f051 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"068f051\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc79ac3\" data-id=\"bc79ac3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15c34e4 elementor-widget elementor-widget-image\" data-id=\"15c34e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"681\" src=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-04-at-1.38.31-PM-1024x872.png\" class=\"attachment-large size-large wp-image-6903\" alt=\"\" srcset=\"https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-04-at-1.38.31-PM-1024x872.png 1024w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-04-at-1.38.31-PM-300x256.png 300w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-04-at-1.38.31-PM-768x654.png 768w, https:\/\/www.nnpbc.com\/np-content\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-04-at-1.38.31-PM.png 1216w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-175f561 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"175f561\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7e77ee\" data-id=\"c7e77ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a05f3e0 elementor-widget elementor-widget-text-editor\" data-id=\"a05f3e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW133183931 BCX0\">When a Leave of Absence is <\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">requested<\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">, employers may request <\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">reasonably sufficient<\/span><span class=\"NormalTextRun SCXW133183931 BCX0\"> proof that an employee is entitled to the requested leave. What is <\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">deemed<\/span><span class=\"NormalTextRun SCXW133183931 BCX0\"> reasonable may <\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">be situation dependent<\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">. Details such as the cost of proof, if proof is available, and the length of absence are considered. In some instances, a reasonable proof may be a medical bracelet or a receipt from a pharmacy if the leave is short. In other situations, the leave needs to be formally requested and documented<\/span><span class=\"NormalTextRun SCXW133183931 BCX0\">.<\/span><\/p><p><span style=\"color: #467b87;\"><em><span class=\"TextRun SCXW145120996 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW145120996 BCX0\">N<\/span><span class=\"NormalTextRun SCXW145120996 BCX0\">ote<\/span><span class=\"NormalTextRun SCXW145120996 BCX0\">: E<\/span><span class=\"NormalTextRun SCXW145120996 BCX0\">mployees on leave are still considered employed and remain eligible for vacation, wage increases, and benefits.<\/span><\/span><span class=\"EOP SCXW145120996 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[8]}\">\u00a0<\/span><\/em><\/span><\/p><p><span class=\"TextRun SCXW57828938 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW57828938 BCX0\">The following templates<\/span><span class=\"NormalTextRun SCXW57828938 BCX0\">, developed by Doctors of BC, <\/span><span class=\"NormalTextRun SCXW57828938 BCX0\">can help <\/span><span class=\"NormalTextRun SCXW57828938 BCX0\">guide clinics as they <\/span><span class=\"NormalTextRun SCXW57828938 BCX0\">manage employee leaves of absence:<\/span><\/span><span class=\"EOP SCXW57828938 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><strong><a class=\"Hyperlink SCXW66044096 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_leaveabsencechecklist.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW66044096 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW66044096 BCX0\" data-ccp-charstyle=\"Hyperlink\">Leave of absence checklist<\/span><\/span><\/a><span class=\"EOP SCXW66044096 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW140497045 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_leaveabsenceform.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW140497045 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW140497045 BCX0\" data-ccp-charstyle=\"Hyperlink\">Leave of absence form<\/span><\/span><\/a><span class=\"EOP SCXW140497045 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW102448708 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_leaveabsenceconfirmationletter.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW102448708 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW102448708 BCX0\" data-ccp-charstyle=\"Hyperlink\">Confirmation letter<\/span><\/span><\/a><span class=\"EOP SCXW102448708 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW155419183 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_medicalduty.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW155419183 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW155419183 BCX0\" data-ccp-charstyle=\"Hyperlink\">Medical duty to accommodate letter<\/span><\/span><\/a><span class=\"EOP SCXW155419183 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW55053326 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_samplereturntoworkplan.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW55053326 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW55053326 BCX0\" data-ccp-charstyle=\"Hyperlink\">Return to work plan<\/span><\/span><\/a><span class=\"EOP SCXW55053326 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5169b89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5169b89\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20f176c\" data-id=\"20f176c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45f5b83 elementor-widget elementor-widget-text-editor\" data-id=\"45f5b83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p><span style=\"color: #467b87;\"><strong><span class=\"TextRun SCXW190223823 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW190223823 BCX0\" data-ccp-parastyle=\"heading 4\">Workplace Safety<\/span><\/span><span class=\"EOP SCXW190223823 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/strong><\/span><\/p><p><span class=\"TextRun SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146651958 BCX0\">Workplace safety is a legal and ethical responsibility, and in British Columbia, it is governed by the <\/span><\/span><strong><a class=\"Hyperlink SCXW146651958 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/occupational-health-safety\/searchable-ohs-regulation\/ohs-regulation\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW146651958 BCX0\" data-ccp-charstyle=\"Hyperlink\">Occupational Health and Safety Regulation<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146651958 BCX0\"> and the <\/span><\/span><strong><a class=\"Hyperlink SCXW146651958 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/law-policy\/workers-compensation-law\/workers-compensation-act-regulations\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW146651958 BCX0\" data-ccp-charstyle=\"Hyperlink\">Workers Compensation Act<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146651958 BCX0\"><strong>,<\/strong> as administered by <\/span><\/span><strong><a class=\"Hyperlink SCXW146651958 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/health-safety\/create-manage\/rights-responsibilities\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW146651958 BCX0\" data-ccp-charstyle=\"Hyperlink\">WorkSafeBC<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW146651958 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146651958 BCX0\">. In healthcare settings, where staff face unique risks\u2014from infectious disease exposure to ergonomic strain\u2014compliance with these regulations is essential to protecting both employees and patients.\u00a0<\/span><\/span><\/p><p><strong><a class=\"Hyperlink SCXW72165596 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/health-safety\/create-manage\/rights-responsibilities\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW72165596 BCX0\" data-ccp-charstyle=\"Hyperlink\">WorkSafeBC<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72165596 BCX0\">\u202frequires all employers to ensure a healthy and safe workplace for their employees.<\/span><span class=\"NormalTextRun SCXW72165596 BCX0\"> The Doctors of BC\u2019s <\/span><\/span><strong><a class=\"Hyperlink SCXW72165596 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_ohsroles.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW72165596 BCX0\" data-ccp-charstyle=\"Hyperlink\">Occupational Health and Safety info sheet<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72165596 BCX0\"><strong>\u202f<\/strong>will help <\/span><span class=\"NormalTextRun SCXW72165596 BCX0\">employer in outpatient healthcare settings<\/span><span class=\"NormalTextRun SCXW72165596 BCX0\"> to better <\/span><span class=\"NormalTextRun SCXW72165596 BCX0\">understand<\/span><span class=\"NormalTextRun SCXW72165596 BCX0\"> their <\/span><span class=\"NormalTextRun SCXW72165596 BCX0\">responsibilities.<\/span><\/span><\/p><p><span class=\"TextRun SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72165596 BCX0\">This <\/span><\/span><strong><a class=\"Hyperlink SCXW72165596 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_workplaceinspectionchecklist.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW72165596 BCX0\" data-ccp-charstyle=\"Hyperlink\">Workplace inspection checklist<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW72165596 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72165596 BCX0\"> can also guide employers as they review their protocols and workplace set-up.<\/span><\/span><\/p><p><span class=\"TextRun SCXW29602239 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW29602239 BCX0\">For <\/span><span class=\"NormalTextRun SCXW29602239 BCX0\">those exploring how to develop policies, <\/span><span class=\"NormalTextRun SCXW29602239 BCX0\">the<\/span><\/span><span class=\"TextRun SCXW29602239 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW29602239 BCX0\"> resources below maybe a good starting place:<\/span><\/span><span class=\"EOP SCXW29602239 BCX0\" data-ccp-props=\"{&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[8]}\">\u00a0<\/span><\/p><ul><li><strong><a class=\"Hyperlink SCXW180486209 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/books-guides\/small-business-guide-to-bullying-and-harassment?lang=en&amp;origin=s&amp;returnurl=https%3A%2F%2Fwww.worksafebc.com%2Fen%2Fsearch%23sort%3DRelevancy%26q%3Dbullying%2520and%2520harassment%26f%3Alanguage-facet%3D%5BEnglish%5D&amp;highlight=bullying%20and%20harassment\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW180486209 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW180486209 BCX0\" data-ccp-charstyle=\"Hyperlink\">Small Business <\/span><span class=\"NormalTextRun SCXW180486209 BCX0\" data-ccp-charstyle=\"Hyperlink\">Guide<\/span><span class=\"NormalTextRun SCXW180486209 BCX0\" data-ccp-charstyle=\"Hyperlink\"> for <\/span><span class=\"NormalTextRun SCXW180486209 BCX0\" data-ccp-charstyle=\"Hyperlink\">B<\/span><span class=\"NormalTextRun SCXW180486209 BCX0\" data-ccp-charstyle=\"Hyperlink\">ullying &amp; Harassment\u00a0<\/span><\/span><\/a><span class=\"EOP SCXW180486209 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW231555904 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/books-guides\/developing-a-policy-statement-template?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW231555904 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW231555904 BCX0\" data-ccp-charstyle=\"Hyperlink\">Developing a Policy Statement<\/span><\/span><\/a><span class=\"EOP SCXW231555904 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW59567202 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/books-guides\/developing-reporting-procedures-template-workplace-bullying-harassment?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW59567202 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW59567202 BCX0\" data-ccp-charstyle=\"Hyperlink\">Developing a Reporting Procedure<\/span><\/span><\/a><span class=\"EOP SCXW59567202 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW162439262 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/books-guides\/developing-investigation-procedures-template-workplace-bullying-harassment?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW162439262 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW162439262 BCX0\" data-ccp-charstyle=\"Hyperlink\">Developing an Investigation Procedure<\/span><\/span><\/a><span class=\"EOP SCXW162439262 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW144533233 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW144533233 BCX0\">For those looking to improve on existing policies or looking for more information, <\/span><span class=\"NormalTextRun SCXW144533233 BCX0\">WorkSafe<\/span><span class=\"NormalTextRun SCXW144533233 BCX0\"> BC has developed some useful tools and resources that may be of interest to prospective clinic owners and employers:\u00a0<\/span><\/span><span class=\"EOP SCXW144533233 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun Underlined SCXW166689205 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166689205 BCX0\">Tools for <\/span><\/span><strong><a class=\"Hyperlink SCXW166689205 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/forms\/my-health-and-safety-resources-tool?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW166689205 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW166689205 BCX0\" data-ccp-charstyle=\"Hyperlink\">identifying hazards and risks <\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW166689205 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166689205 BCX0\">that may exist in your workplace\u00a0<\/span><\/span><span class=\"EOP SCXW166689205 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span class=\"TextRun Underlined SCXW204646565 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204646565 BCX0\">A <\/span><\/span><strong><a class=\"Hyperlink SCXW204646565 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/health-safety\/hazards-exposures\/bullying-harassment\/resource-tool-kit\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW204646565 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW204646565 BCX0\" data-ccp-charstyle=\"Hyperlink\">Bullying &amp; Harassment Resource Toolkit<\/span><\/span><\/a><span class=\"EOP SCXW204646565 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><span class=\"TextRun SCXW85880992 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW85880992 BCX0\">U<\/span><span class=\"NormalTextRun SCXW85880992 BCX0\">pdate communicable disease plans using this <\/span><\/span><strong><a class=\"Hyperlink SCXW85880992 BCX0\" href=\"https:\/\/www.worksafebc.com\/en\/resources\/health-safety\/books-guides\/communicable-disease-prevention-guide-employers?lang=en\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW85880992 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW85880992 BCX0\" data-ccp-charstyle=\"Hyperlink\">Communicable Disease Prevention Plan Guide<\/span><\/span><\/a><\/strong><\/li><\/ul><p>\u00a0<\/p><p><span class=\"EOP SCXW85880992 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\"><span class=\"NormalTextRun SCXW122999336 BCX0\">Additionally, <\/span><span class=\"NormalTextRun SCXW122999336 BCX0\">the<\/span><span class=\"NormalTextRun SCXW122999336 BCX0\"> following templates, developed by <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW122999336 BCX0\">DoBC<\/span><span class=\"NormalTextRun SCXW122999336 BCX0\">, can <\/span><span class=\"NormalTextRun SCXW122999336 BCX0\">also <\/span><span class=\"NormalTextRun SCXW122999336 BCX0\">help guide clinics as they <\/span><span class=\"NormalTextRun SCXW122999336 BCX0\">establish<\/span><span class=\"NormalTextRun SCXW122999336 BCX0\"> their workplace safety policies and reporting protocols:<\/span>\u00a0<\/span><\/p><ul><li><strong><a class=\"Hyperlink SCXW152315652 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_firstaidrecord.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW152315652 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW152315652 BCX0\" data-ccp-charstyle=\"Hyperlink\">First aid record<\/span><\/span><\/a><span class=\"EOP SCXW152315652 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW229585112 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_hazardreport.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW229585112 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW229585112 BCX0\" data-ccp-charstyle=\"Hyperlink\">Hazard report<\/span><\/span><\/a><span class=\"EOP SCXW229585112 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW68710573 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/bp_workplaceincidentreport.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW68710573 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW68710573 BCX0\" data-ccp-charstyle=\"Hyperlink\">Workplace incident report<\/span><\/span><\/a><span class=\"EOP SCXW68710573 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-301b8b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"301b8b2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc106b0\" data-id=\"fc106b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2070cb elementor-widget elementor-widget-text-editor\" data-id=\"b2070cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p><span style=\"color: #467b87;\"><strong><span class=\"TextRun SCXW19963898 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW19963898 BCX0\" data-ccp-parastyle=\"heading 4\">Equity, Diversity, Inclusion, and Accessibility<\/span><\/span><span class=\"EOP SCXW19963898 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/strong><\/span><\/p><p><span class=\"TextRun SCXW87894164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87894164 BCX0\">A<\/span><span class=\"NormalTextRun SCXW87894164 BCX0\">s an organization you have a <\/span><\/span><span class=\"TextRun MacChromeBold SCXW87894164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87894164 BCX0\">legal<\/span><\/span> <span class=\"TextRun MacChromeBold SCXW87894164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87894164 BCX0\">duty <\/span><\/span><span class=\"TextRun SCXW87894164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87894164 BCX0\">to take reasonable steps, in policies or conditions of work,<\/span><\/span><span class=\"TextRun MacChromeBold SCXW87894164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87894164 BCX0\"> to accommodate<\/span><\/span><span class=\"TextRun SCXW87894164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW87894164 BCX0\"> an employee&#8217;s or prospective employee\u2019s individual needs<\/span><span class=\"NormalTextRun SCXW87894164 BCX0\">.<\/span><span class=\"NormalTextRun SCXW87894164 BCX0\"> This applies to all <span class=\"TextRun SCXW221628639 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW221628639 BCX0\">protected grounds under the <\/span><\/span><strong><a class=\"Hyperlink SCXW221628639 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/00_96210_01#section8\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW221628639 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW221628639 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Human Rights Code, including discrimination in accommodation, service, and facility<\/span><\/span><\/a><span class=\"TextRun SCXW221628639 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW221628639 BCX0\">.<\/span><\/span><\/strong><\/span><\/span><\/p><ul><li><span class=\"TextRun MacChromeBold SCXW141633300 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141633300 BCX0\">In Communication with Staff and Colleagues<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\"> &#8211; <\/span><\/span><span class=\"TextRun SCXW141633300 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141633300 BCX0\">Avoid gendered communication<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">, u<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">se neutral pronouns<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\"> and if you are comfortable s<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">hare your pronouns<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">. Instead u<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">se inclusive language<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\"> that <\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">demonstrate<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\"> a<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">wareness of origins<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">, <\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">is person<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\">-centred<\/span><span class=\"NormalTextRun SCXW141633300 BCX0\"> and non-preferential.<\/span><\/span><\/li><li><span class=\"TextRun MacChromeBold SCXW36393763 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW36393763 BCX0\">In the clinic\u2019s respectful workplace policy<\/span><\/span><span class=\"TextRun SCXW36393763 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW36393763 BCX0\">&#8211; consider developing a statement to that <\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">represents<\/span><span class=\"NormalTextRun SCXW36393763 BCX0\"> the organizations <\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">desired<\/span><span class=\"NormalTextRun SCXW36393763 BCX0\"> values and commitment to equity, diversity, <\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">inclusion<\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">\u202fand accessibility<\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">. This can also be <\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">included in some of the Organization\u2019s collateral<\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">s<\/span><span class=\"NormalTextRun SCXW36393763 BCX0\">.<\/span><\/span><span class=\"EOP SCXW36393763 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><span class=\"TextRun MacChromeBold SCXW45088507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45088507 BCX0\">In the Clinic\u2019s duty to accommodate <\/span><span class=\"NormalTextRun SCXW45088507 BCX0\">policy<\/span><span class=\"NormalTextRun SCXW45088507 BCX0\">&#8211;<\/span><\/span><span class=\"TextRun SCXW45088507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45088507 BCX0\"> emphasize that clinic representatives in charge of staff management have <\/span><\/span><span class=\"TextRun MacChromeBold SCXW45088507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45088507 BCX0\">a duty to inquire<\/span><\/span><span class=\"TextRun SCXW45088507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45088507 BCX0\"> if an employee may need accommodation (e.g., disability, religious observance). Employers must not wait for a formal request.<\/span><\/span><span class=\"EOP SCXW45088507 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW42144832 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42144832 BCX0\">M<\/span><span class=\"NormalTextRun SCXW42144832 BCX0\">ore information about creating a culturally sensitive, respectful, and safe workplace<\/span><span class=\"NormalTextRun SCXW42144832 BCX0\">, <\/span><span class=\"NormalTextRun SCXW42144832 BCX0\">can be found in the <\/span><span class=\"NormalTextRun SCXW42144832 BCX0\">government of <\/span><span class=\"NormalTextRun SCXW42144832 BCX0\">BCs<\/span> <\/span><strong><a class=\"Hyperlink SCXW42144832 BCX0\" href=\"https:\/\/www2.gov.bc.ca\/assets\/gov\/careers\/all-employees\/working-with-others\/words-matter.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW42144832 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW42144832 BCX0\" data-ccp-charstyle=\"Hyperlink\">Words Matter: Guide on using inclusive language in the workplace<\/span><\/span><\/a><span class=\"TextRun SCXW42144832 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42144832 BCX0\">.<\/span><\/span><span class=\"EOP SCXW42144832 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-501fc43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"501fc43\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21a0b54\" data-id=\"21a0b54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7a3e47 elementor-widget elementor-widget-text-editor\" data-id=\"f7a3e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Click here for section <strong><a href=\"https:\/\/www.nnpbc.com\/np-content\/index.php\/provider-recruitment\/\" target=\"_blank\" rel=\"noopener\">B: Provider Recruitment<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A skilled and collaborative team is the cornerstone of every well-run clinic. Creating a workplace where expertise, professionalism, and mutual support thrive is essential to smooth daily operations, delivering high-quality [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6852","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages\/6852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/comments?post=6852"}],"version-history":[{"count":6,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages\/6852\/revisions"}],"predecessor-version":[{"id":6918,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages\/6852\/revisions\/6918"}],"wp:attachment":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/media?parent=6852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}