{"id":6553,"date":"2025-09-15T11:41:13","date_gmt":"2025-09-15T18:41:13","guid":{"rendered":"https:\/\/www.nnpbc.com\/np-content\/?page_id=6553"},"modified":"2025-09-15T12:33:22","modified_gmt":"2025-09-15T19:33:22","slug":"office-workflow","status":"publish","type":"page","link":"https:\/\/www.nnpbc.com\/np-content\/index.php\/office-workflow\/","title":{"rendered":"Office Workflow"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6553\" class=\"elementor elementor-6553\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c199e4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c199e4c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e78af8a\" data-id=\"e78af8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d752d7a elementor-widget elementor-widget-text-editor\" data-id=\"d752d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW137927409 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW137927409 BCX0\">Running a practice can get complicated\u2014managing staff and making complex business decisions can become an overwhelming addition to providing patient care. An effective clinic relies on streamlined workflows that are designed to optimize efficiency, enhance communication, and ensure adherence to professional and ethical standards across every aspect of the practice.<\/span><\/span><\/p><p><span class=\"TextRun SCXW191979412 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW191979412 BCX0\">This section delves into <\/span><span class=\"NormalTextRun SCXW191979412 BCX0\">two key areas:<\/span><\/span><span class=\"EOP SCXW191979412 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><ol><li><span class=\"NormalTextRun SCXW197124612 BCX0\">G<\/span><span class=\"NormalTextRun SCXW197124612 BCX0\">uidelines<\/span><span class=\"NormalTextRun SCXW197124612 BCX0\"> and regulations related to <\/span><span class=\"NormalTextRun SCXW197124612 BCX0\">office workflow<\/span><span class=\"NormalTextRun SCXW197124612 BCX0\"> including<\/span><span class=\"NormalTextRun SCXW197124612 BCX0\">:<\/span><ul><li><span class=\"TextRun SCXW69975062 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW69975062 BCX0\">O<\/span><span class=\"NormalTextRun SCXW69975062 BCX0\">btaining <\/span><\/span><strong><span class=\"TextRun MacChromeBold SCXW69975062 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW69975062 BCX0\">Consent<\/span><span class=\"NormalTextRun SCXW69975062 BCX0\"> to use electronic communications<\/span><\/span><span class=\"EOP SCXW69975062 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW66567199 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW66567199 BCX0\">Documentation<\/span><\/span><\/strong><span class=\"EOP SCXW66567199 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW198413198 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198413198 BCX0\">Confidentiality<\/span><span class=\"NormalTextRun SCXW198413198 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW198413198 BCX0\">P<\/span><span class=\"NormalTextRun SCXW198413198 BCX0\">rivacy <\/span><span class=\"NormalTextRun SCXW198413198 BCX0\">P<\/span><span class=\"NormalTextRun SCXW198413198 BCX0\">olicy<\/span><\/span><\/strong><span class=\"EOP SCXW198413198 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW188645856 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW188645856 BCX0\">Information<\/span><span class=\"NormalTextRun SCXW188645856 BCX0\"> Management<\/span><\/span><\/strong><span class=\"EOP SCXW188645856 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW179571083 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW179571083 BCX0\">B<\/span><span class=\"NormalTextRun SCXW179571083 BCX0\">est<\/span><span class=\"NormalTextRun SCXW179571083 BCX0\"> practices related to <\/span><span class=\"NormalTextRun SCXW179571083 BCX0\">establishing<\/span><span class=\"NormalTextRun SCXW179571083 BCX0\"> workflows such as:<\/span><\/span><span class=\"EOP SCXW179571083 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW258262417 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW258262417 BCX0\">D<\/span><span class=\"NormalTextRun SCXW258262417 BCX0\">efining <\/span><\/span><strong><span class=\"TextRun MacChromeBold SCXW258262417 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW258262417 BCX0\">Common Roles<\/span><span class=\"NormalTextRun SCXW258262417 BCX0\"> and<\/span><span class=\"NormalTextRun SCXW258262417 BCX0\"> Processes<\/span><\/span><span class=\"EOP SCXW258262417 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/li><li><span class=\"TextRun MacChromeBold SCXW76046787 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW76046787 BCX0\">Effective <\/span><\/strong><span class=\"NormalTextRun SCXW76046787 BCX0\"><strong>Task Management<\/strong>\u00a0<\/span><\/span><span class=\"EOP SCXW76046787 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><strong><span class=\"TextRun MacChromeBold SCXW67375311 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW67375311 BCX0\">Quality Improvement<\/span><\/span> <span class=\"TextRun MacChromeBold SCXW67375311 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW67375311 BCX0\">and<\/span><\/span> <\/strong><span class=\"TextRun MacChromeBold SCXW67375311 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW67375311 BCX0\">Risk Management <\/span><span class=\"NormalTextRun SCXW67375311 BCX0\">P<\/span><\/strong><span class=\"NormalTextRun SCXW67375311 BCX0\"><strong>ractices<\/strong>\u00a0<\/span><\/span><span class=\"EOP SCXW67375311 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><\/ol><p>\u00a0<\/p><p><span class=\"TextRun SCXW192011526 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW192011526 BCX0\">Together, these elements lay the groundwork for a clinic that <\/span><span class=\"NormalTextRun SCXW192011526 BCX0\">operates<\/span><span class=\"NormalTextRun SCXW192011526 BCX0\"> efficiently, fosters collaboration, and delivers exceptional care to its patients.<\/span><\/span><span class=\"EOP SCXW192011526 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-255d10b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"255d10b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-159aa3e\" data-id=\"159aa3e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ee5a41 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7ee5a41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f00f0c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f00f0c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-90c8dcf\" data-id=\"90c8dcf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25ca184 elementor-widget elementor-widget-text-editor\" data-id=\"25ca184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span class=\"TextRun SCXW208742756 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW208742756 BCX0\" data-ccp-parastyle=\"heading 3\">Guidelines and Regulations for Office Workflow<\/span><\/span><span class=\"EOP SCXW208742756 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335572079&quot;:4,&quot;335572080&quot;:1,&quot;335572081&quot;:12431474,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e5ae2a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e5ae2a5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9cf9988\" data-id=\"9cf9988\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bb03e3 elementor-widget elementor-widget-text-editor\" data-id=\"3bb03e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW3044334 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW3044334 BCX0\">This section focuses on guidelines and regulations related to health information collection and management. As a clinic owner, it would be important to review the areas listed below and develop workflows that follow the requirements stated.<\/span><\/span><\/p><p><strong><span class=\"TextRun SCXW131178622 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131178622 BCX0\" data-ccp-parastyle=\"heading 4\">Consent for Information Collection and Sharing and Communication<\/span><\/span><span class=\"EOP SCXW131178622 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/p><p><span class=\"NormalTextRun SCXW197401005 BCX0\">Using the proper document to record consent collected from clients would an important workflow to incorporate in your practice<\/span><span class=\"NormalTextRun SCXW197401005 BCX0\">. <span class=\"TextRun SCXW197401005 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">The <\/span><strong><a class=\"Hyperlink SCXW197401005 BCX0\" href=\"https:\/\/cnps.ca\/wp-content\/uploads\/2020\/04\/ENGCNPS_consent_to_use_electronic_communication_form-for-NPs-v.2-2.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW197401005 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\">CNPS Template form: Consent to use electronic communications<\/span><\/a><\/strong><span class=\"TextRun SCXW197401005 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> is intended as a basis for an informed discussion. If used, NPs should adapt it to meet the circumstances in which electronic communications are expected to be used with a patient. Consideration of jurisdictional legislation and regulation is strongly encouraged. Other resources such as Pathways Medical Care Directory also have templates <a class=\"Hyperlink SCXW197401005 BCX0\" href=\"https:\/\/pathwaysmedicalcare.ca\/wp-content\/uploads\/2024\/12\/Electronic-Communication-Consent.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW197401005 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong>for obtaining electronic communications consent<\/strong><\/span><\/a> that may be helpful to review.<\/span><\/span><\/p><p><strong><span class=\"TextRun SCXW51867042 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW51867042 BCX0\" data-ccp-parastyle=\"heading 4\">Documentation<\/span><\/span><\/strong><span class=\"EOP CommentStart SCXW51867042 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW229359757 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW229359757 BCX0\">Documentation includes any written and\/or electronically generated information about a client that describes the care or service provided to that client. As highlighted by <a class=\"Hyperlink SCXW229359757 BCX0\" href=\"https:\/\/www.bccnm.ca\/NP\/learning\/documentation\/Pages\/Default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW229359757 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong>BCCNM\u2019s documentation guidelines<\/strong><\/span><\/a>, NPs are required to document timely and relevant information related to assessments, diagnoses or decisions about client status, plans, interventions, and client outcomes.\u00a0 The BCCNM\u2019s <a class=\"Hyperlink SCXW229359757 BCX0\" href=\"https:\/\/www.bccnm.ca\/NP\/PracticeStandards\/Pages\/documentation.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW229359757 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong>Documentation practice standard<\/strong><\/span><\/a> sets out the requirements for paper or electronic documentation of client care.\u00a0<\/span><\/span><\/p><p><span class=\"TextRun SCXW202243914 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW202243914 BCX0\">Employers should aim to provide the organizational supports and systems necessary for NPs to meet the Standards of Practice including those related to documentation.<\/span><\/span><span class=\"TextRun SCXW202243914 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW202243914 BCX0\">\u200b<\/span><\/span><span class=\"EOP SCXW202243914 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW166617763 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\">Further useful <\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\">information <\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\">related to<\/span> <\/span><a class=\"Hyperlink SCXW166617763 BCX0\" href=\"https:\/\/cnps.ca\/article\/infolaw-qualitydocumentation\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW166617763 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-charstyle=\"Hyperlink\">q<\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-charstyle=\"Hyperlink\">uality <\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-charstyle=\"Hyperlink\">d<\/span><\/strong><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>ocumentation<\/strong><\/span><\/span><\/a> <span class=\"TextRun SCXW166617763 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\">from<\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\"> Canadian Nurses Protective <\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\">Society would<\/span><span class=\"NormalTextRun SCXW166617763 BCX0\" data-ccp-parastyle=\"heading 1\"> be useful to review.\u00a0<\/span><\/span><span class=\"EOP SCXW166617763 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><strong><span class=\"TextRun SCXW45968434 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW45968434 BCX0\" data-ccp-parastyle=\"heading 4\">Confidentiality <\/span><span class=\"NormalTextRun SCXW45968434 BCX0\" data-ccp-parastyle=\"heading 4\">and <\/span><span class=\"NormalTextRun SCXW45968434 BCX0\" data-ccp-parastyle=\"heading 4\">Privacy <\/span><span class=\"NormalTextRun SCXW45968434 BCX0\" data-ccp-parastyle=\"heading 4\">Policy<\/span><\/span><\/strong><span class=\"EOP SCXW45968434 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW161856610 BCX0\">Medical <\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">c<\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">linics<\/span><span class=\"NormalTextRun SCXW161856610 BCX0\"> should aim to <\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">develop a p<\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">rivacy and <\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">c<\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">onfidentiality <\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">policy<\/span><span class=\"NormalTextRun SCXW161856610 BCX0\">. It<\/span><span class=\"NormalTextRun SCXW161856610 BCX0\"> sets the responsibilities and obligations of all clinic staff, healthcare professionals, and affiliated personnel in handling sensitive patient information. In most clinics the privacy agreement outlines strict protocols for accessing, storing, and sharing data to ensure compliance with the Personal Information Protection Act (PIPA) of British Columbia and other relevant privacy legislation.\u00a0<\/span><\/p><p><span class=\"TextRun SCXW14243957 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW14243957 BCX0\">Here are a<\/span><span class=\"NormalTextRun SCXW14243957 BCX0\"> few<\/span> <span class=\"NormalTextRun SCXW14243957 BCX0\">examples of office privacy policy:<\/span><\/span><span class=\"EOP SCXW14243957 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p><ul><li><a class=\"Hyperlink SCXW49083262 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/sample_office_privacy_policy_from_cma_privacy_wizard.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW49083262 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW49083262 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Sample office privacy policy<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW49083262 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW49083262 BCX0\"> from <\/span><span class=\"NormalTextRun SCXW49083262 BCX0\">British Columbia Medical Association<\/span><\/span><span class=\"EOP SCXW49083262 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW25125390 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25125390 BCX0\">Downloadable<\/span> <\/span><a class=\"Hyperlink SCXW25125390 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/template_-_privacy_policy.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW25125390 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW25125390 BCX0\" data-ccp-charstyle=\"Hyperlink\">Privacy policy template <\/span><\/strong><span class=\"NormalTextRun SCXW25125390 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>(word document)<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW25125390 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW25125390 BCX0\">from Doctors of BC<\/span><\/span><span class=\"EOP SCXW25125390 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li><li><strong><a class=\"Hyperlink SCXW40193455 BCX0\" href=\"https:\/\/divisionsbc.ca\/sites\/default\/files\/Divisions\/Burnaby\/Sample%20Privacy%20Policy.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW40193455 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW40193455 BCX0\" data-ccp-charstyle=\"Hyperlink\">Sample <\/span><span class=\"NormalTextRun SCXW40193455 BCX0\" data-ccp-charstyle=\"Hyperlink\">clinic <\/span><span class=\"NormalTextRun SCXW40193455 BCX0\" data-ccp-charstyle=\"Hyperlink\">privacy policy<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW40193455 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW40193455 BCX0\"> from Burnaby Division of Family Practice<\/span><\/span><span class=\"EOP SCXW40193455 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li><li><a class=\"Hyperlink SCXW15383710 BCX0\" href=\"https:\/\/family-medicine.ca\/sites\/www.family-medicine.ca\/files\/Privacy_Policy.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW15383710 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW15383710 BCX0\" data-ccp-charstyle=\"Hyperlink\">Privacy Poli<\/span><\/strong><span class=\"NormalTextRun SCXW15383710 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>cy<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW15383710 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW15383710 BCX0\"> from Ontario for Family <\/span><span class=\"NormalTextRun CommentStart SCXW15383710 BCX0\">Medicine<\/span><\/span><span class=\"EOP SCXW15383710 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW178542174 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178542174 BCX0\">In addition to <\/span><span class=\"NormalTextRun SCXW178542174 BCX0\">a meaningful <\/span><span class=\"NormalTextRun SCXW178542174 BCX0\">privacy<\/span><span class=\"NormalTextRun SCXW178542174 BCX0\"> policy, clinic should <\/span><span class=\"NormalTextRun SCXW178542174 BCX0\">establish<\/span><span class=\"NormalTextRun SCXW178542174 BCX0\"> and enhance their <\/span><span class=\"NormalTextRun SCXW178542174 BCX0\">IT security<\/span><span class=\"NormalTextRun SCXW178542174 BCX0\">. <\/span><span class=\"NormalTextRun SCXW178542174 BCX0\">The <\/span><\/span><strong><a class=\"Hyperlink SCXW178542174 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/sites\/default\/files\/documents\/clinic_it_security_guide.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW178542174 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW178542174 BCX0\" data-ccp-charstyle=\"Hyperlink\">Doctors of BC IT <\/span><span class=\"NormalTextRun SCXW178542174 BCX0\" data-ccp-charstyle=\"Hyperlink\">security guide<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW178542174 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178542174 BCX0\"> provides practical steps and best practices to enhance security at the clinic level and protect against security breaches and cyberattacks. <span class=\"TextRun SCXW198156712 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW198156712 BCX0\">Additional<\/span><span class=\"NormalTextRun SCXW198156712 BCX0\"> information can also be found at Doctors Technology Office<\/span><span class=\"NormalTextRun SCXW198156712 BCX0\">\u2019s page of <\/span><\/span><a class=\"Hyperlink SCXW198156712 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/advice-support\/doctors-technology-office\/enhance-your-clinics-security\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW198156712 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198156712 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>enhancing clinic security<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW198156712 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW198156712 BCX0\">.<\/span> <span class=\"NormalTextRun SCXW198156712 BCX0\">Canadian Nurses Protective Society has also developed useful resources related to <\/span><\/span><strong><a class=\"Hyperlink SCXW198156712 BCX0\" href=\"https:\/\/cnps.ca\/article\/confidentiality-of-health-information\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW198156712 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW198156712 BCX0\" data-ccp-charstyle=\"Hyperlink\">Confidentiality of Health Information<\/span><\/span><\/a><span class=\"TextRun SCXW198156712 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW198156712 BCX0\">.<\/span><\/span><\/strong><\/span><\/span><\/p><p><span class=\"TextRun SCXW69818095 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW69818095 BCX0\">As independent primary care providers,<\/span> <span class=\"NormalTextRun SCXW69818095 BCX0\">the<\/span><span class=\"NormalTextRun SCXW69818095 BCX0\"> c<\/span><span class=\"NormalTextRun SCXW69818095 BCX0\">linic<\/span> <span class=\"NormalTextRun SCXW69818095 BCX0\">medical director and <\/span><span class=\"NormalTextRun SCXW69818095 BCX0\">providers (such as <\/span><span class=\"NormalTextRun SCXW69818095 BCX0\">NPs<\/span><span class=\"NormalTextRun SCXW69818095 BCX0\">)<\/span><span class=\"NormalTextRun SCXW69818095 BCX0\"> should be prepared to act as <\/span><\/span><span class=\"TextRun SCXW69818095 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW69818095 BCX0\">health information custodian or trustee of patient health information and health records. <\/span><span class=\"NormalTextRun SCXW69818095 BCX0\">As such, they<\/span><span class=\"NormalTextRun SCXW69818095 BCX0\"> have certain legal obligations concerning the collection, use, disclosure, retention, and disposal of a patient\u2019s personal health information<\/span><span class=\"NormalTextRun SCXW69818095 BCX0\">:<\/span><\/span><\/p><ul><li><span class=\"TextRun SCXW237735018 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW237735018 BCX0\">Confidential health records must be stored in a secure place and <\/span><span class=\"NormalTextRun SCXW237735018 BCX0\">retained<\/span><span class=\"NormalTextRun SCXW237735018 BCX0\"> for any mandatory period required by law in your province or territory<\/span><span class=\"NormalTextRun SCXW237735018 BCX0\">.<\/span><\/span><span class=\"EOP SCXW237735018 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li><li><span class=\"NormalTextRun SCXW252757586 BCX0\">Health information custodians should <\/span><span class=\"NormalTextRun SCXW252757586 BCX0\">e<\/span><span class=\"NormalTextRun SCXW252757586 BCX0\">stablish<\/span> <span class=\"NormalTextRun SCXW252757586 BCX0\">appropriate policies<\/span><span class=\"NormalTextRun SCXW252757586 BCX0\"> and procedures consistent with the governing privacy legislation in their <\/span><span class=\"NormalTextRun SCXW252757586 BCX0\">jurisdiction<\/span><span class=\"NormalTextRun SCXW252757586 BCX0\">. <span class=\"TextRun SCXW261780456 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW261780456 BCX0\"> The provincial or territorial privacy commission\/<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\">ombudsman,<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\"> or a consulting lawyer can <\/span><span class=\"NormalTextRun SCXW261780456 BCX0\">help clarify if an NP is acting as a health information custodian and\/or <\/span><span class=\"NormalTextRun SCXW261780456 BCX0\">assist<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\"> with<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\"> preparation of these policies<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\">. <\/span><span class=\"NormalTextRun SCXW261780456 BCX0\">For more information, <\/span><span class=\"NormalTextRun SCXW261780456 BCX0\">access<\/span><\/span><strong> <a class=\"Hyperlink SCXW261780456 BCX0\" href=\"https:\/\/cnps.ca\/article\/nurses-in-independent-practice-an-overview\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW261780456 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW261780456 BCX0\" data-ccp-charstyle=\"Hyperlink\">CNPS r<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\" data-ccp-charstyle=\"Hyperlink\">esource<\/span><span class=\"NormalTextRun SCXW261780456 BCX0\" data-ccp-charstyle=\"Hyperlink\">s here<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW261780456 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261780456 BCX0\">.<\/span><\/span><\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><span class=\"TextRun SCXW29164899 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW29164899 BCX0\" data-ccp-parastyle=\"heading 4\">Information Management<\/span><\/span><span class=\"EOP SCXW29164899 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/p><p><span class=\"TextRun SCXW64495449 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW64495449 BCX0\">In<\/span><span class=\"NormalTextRun SCXW64495449 BCX0\">formation management in<\/span><span class=\"NormalTextRun SCXW64495449 BCX0\"> NP<\/span> <span class=\"NormalTextRun SCXW64495449 BCX0\">practice<\/span><span class=\"NormalTextRun SCXW64495449 BCX0\">s<\/span><span class=\"NormalTextRun SCXW64495449 BCX0\"> refers to collecting, organizing, analyzing, and using information to support clinical decision-making and improve client outcomes. It is your responsibility to know how to manage client information and records.<\/span><\/span><span class=\"EOP SCXW64495449 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:180}\">\u00a0<\/span><\/p><p><span class=\"NormalTextRun SCXW193557507 BCX0\">Clinics must d<\/span><span class=\"NormalTextRun SCXW193557507 BCX0\">evelop policies and procedures for information management, including the type and frequency of documentation, storage, destruction, and access to records. <span class=\"TextRun SCXW193557507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> Follow the legal requirements under the <\/span><strong><a class=\"Hyperlink SCXW193557507 BCX0\" href=\"http:\/\/www.bclaws.ca\/civix\/document\/id\/complete\/statreg\/12013_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW193557507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\">Limitation Act<\/span><\/a><\/strong><span class=\"TextRun SCXW193557507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> for the retention and destruction of health records. If you are away from your practice for an extended period or close your business, ensure safe storage of records, and have a way for clients to access their personal records<\/span><span class=\"TextRun SCXW193557507 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\">.\u00a0<\/span><\/span><\/p><ul><li><strong><a class=\"Hyperlink SCXW147470101 BCX0\" href=\"https:\/\/www.bccnm.ca\/Public\/regulation\/Bylaws\/Pages\/Default.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW147470101 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW147470101 BCX0\" data-ccp-charstyle=\"Hyperlink\">BCCNM bylaws<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW147470101 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW147470101 BCX0\" data-ccp-parastyle=\"heading 4\"> (Division 5) which provide direction when collecting client information.<\/span><\/span><span class=\"EOP SCXW147470101 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:225}\">\u00a0<\/span><\/li><li><strong><a class=\"Hyperlink SCXW237486914 BCX0\" href=\"https:\/\/www.bccnm.ca\/Search\/Pages\/privacy_confidentiality.aspx\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW237486914 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW237486914 BCX0\" data-ccp-charstyle=\"Hyperlink\">Privacy and confidentiality practice standard<\/span><\/span><\/a><span class=\"EOP SCXW237486914 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:225}\">\u00a0<\/span><\/strong><\/li><li><strong><a class=\"Hyperlink SCXW87118581 BCX0\" href=\"http:\/\/www.bclaws.ca\/EPLibraries\/bclaws_new\/document\/ID\/freeside\/00_03063_01\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW87118581 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87118581 BCX0\" data-ccp-charstyle=\"Hyperlink\">BC Personal Information Protection Act<\/span><\/span><\/a><\/strong><span class=\"TextRun SCXW87118581 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW87118581 BCX0\" data-ccp-parastyle=\"heading 4\"> governs the use, collection, <\/span><span class=\"NormalTextRun SCXW87118581 BCX0\" data-ccp-parastyle=\"heading 4\">storage,<\/span><span class=\"NormalTextRun SCXW87118581 BCX0\" data-ccp-parastyle=\"heading 4\"> and disclosure of personal information<\/span><\/span><span class=\"EOP SCXW87118581 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:225}\">\u00a0<\/span><\/li><li><a class=\"Hyperlink SCXW89011627 BCX0\" href=\"https:\/\/www.bclaws.gov.bc.ca\/civix\/document\/id\/complete\/statreg\/96165_01#section2\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW89011627 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW89011627 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>BC Freedom of Information and Protection of Privacy Act<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW89011627 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW89011627 BCX0\" data-ccp-parastyle=\"heading 4\"> allows for the disclosure of personal information for health and safety reasons<\/span><\/span><span class=\"EOP SCXW89011627 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:225}\">\u00a0<\/span><\/li><li><a class=\"Hyperlink SCXW167330650 BCX0\" href=\"http:\/\/laws-lois.justice.gc.ca\/eng\/acts\/P-8.6\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW167330650 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167330650 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>Personal Information Protection and Electronic Documents Act (PIPEDA)<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW167330650 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167330650 BCX0\" data-ccp-parastyle=\"heading 4\"> applies to the use or disclosure of personal information when using technology<\/span><\/span><span class=\"EOP SCXW167330650 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:225}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7b6727 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7b6727\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a54890\" data-id=\"6a54890\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7117308 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7117308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82cddd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82cddd1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ffd96d\" data-id=\"7ffd96d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b6e673 elementor-widget elementor-widget-text-editor\" data-id=\"5b6e673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span class=\"TextRun SCXW94291110 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">Best <\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">P<\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">ractices <\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">R<\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">elated to <\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">E<\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">stablishing <\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">W<\/span><span class=\"NormalTextRun SCXW94291110 BCX0\" data-ccp-parastyle=\"heading 3\">orkflows<\/span><\/span><span class=\"EOP SCXW94291110 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335572079&quot;:4,&quot;335572080&quot;:1,&quot;335572081&quot;:12431474,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3119afe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3119afe\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbc1d13\" data-id=\"bbc1d13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c31f28f elementor-widget elementor-widget-text-editor\" data-id=\"c31f28f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW19046637 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19046637 BCX0\">Efficient administrative workflows are essential for the smooth operation of a medical clinic, ensuring that tasks are completed accurately<\/span><span class=\"NormalTextRun SCXW19046637 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW19046637 BCX0\">in a<\/span><span class=\"NormalTextRun SCXW19046637 BCX0\"> timely<\/span><span class=\"NormalTextRun SCXW19046637 BCX0\"> manner<\/span><span class=\"NormalTextRun SCXW19046637 BCX0\">. Well-structured workflows enhance coordination between staff <\/span><span class=\"NormalTextRun SCXW19046637 BCX0\">and improve <\/span><span class=\"NormalTextRun SCXW19046637 BCX0\">organizational culture and <\/span><span class=\"NormalTextRun SCXW19046637 BCX0\">job satisfaction<\/span><span class=\"NormalTextRun SCXW19046637 BCX0\">.<\/span><\/span><span class=\"EOP SCXW19046637 BCX0\" data-ccp-props=\"{&quot;335557856&quot;:16777215,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW207447352 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207447352 BCX0\">This section highlights<\/span><span class=\"NormalTextRun SCXW207447352 BCX0\"> best practices <\/span><span class=\"NormalTextRun SCXW207447352 BCX0\">for important administrative elements including <\/span><span class=\"NormalTextRun SCXW207447352 BCX0\">clarifying roles and task<\/span><span class=\"NormalTextRun SCXW207447352 BCX0\"> delegation<\/span><span class=\"NormalTextRun SCXW207447352 BCX0\">. By implementing best practices<\/span><span class=\"NormalTextRun SCXW207447352 BCX0\">,<\/span><span class=\"NormalTextRun SCXW207447352 BCX0\"> clinics can improve operational consistency, enhance patient experience, and create a more organized and productive work environment.<\/span><\/span><span class=\"EOP SCXW207447352 BCX0\" data-ccp-props=\"{&quot;335557856&quot;:16777215,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p><p><strong><span class=\"TextRun SCXW90248306 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW90248306 BCX0\" data-ccp-parastyle=\"heading 4\">Common Roles, Processes<\/span><\/span><span class=\"EOP SCXW90248306 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/p><p><span class=\"NormalTextRun SCXW179848981 BCX0\">A successful<\/span><span class=\"NormalTextRun SCXW179848981 BCX0\"> primary care <\/span><span class=\"NormalTextRun SCXW179848981 BCX0\">facility<\/span> <span class=\"NormalTextRun SCXW179848981 BCX0\">operates<\/span><span class=\"NormalTextRun SCXW179848981 BCX0\"> as a cohesive team, where each member plays a vital role in ensuring efficient operations, high-quality patient care, and a positive workplace environment. <span class=\"TextRun SCXW179848981 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\">Defining the responsibilities of key roles fosters clarity, accountability, and seamless collaboration among team members.<\/span><\/span><\/p><p><span class=\"TextRun SCXW255404622 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255404622 BCX0\">The clinical leadership for the clinic is provided by Medical Director <\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">is outline<\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">d in a separate section<\/span><span class=\"NormalTextRun CommentStart SCXW255404622 BCX0\">.<\/span> <span class=\"NormalTextRun SCXW255404622 BCX0\">This section <\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">first <\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">outlines <\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">the core <\/span><\/span><span class=\"TextRun MacChromeBold SCXW255404622 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255404622 BCX0\">administrative<\/span><\/span><span class=\"TextRun SCXW255404622 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW255404622 BCX0\">functions of the clinic&#8217;s leadership and support staff<\/span><span class=\"NormalTextRun SCXW255404622 BCX0\"> including t<\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">he <\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">provider<\/span><span class=\"NormalTextRun SCXW255404622 BCX0\"> Leads, <\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">Office Manager<\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">, and Medical Office Assista<\/span><span class=\"NormalTextRun SCXW255404622 BCX0\">nts. Together, these roles form the foundation of a well-organized clinic that prioritizes collaboration, innovation, and excellence in care delivery.<\/span><\/span><\/p><p><span class=\"TextRun MacChromeBold SCXW142478818 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142478818 BCX0\"><b>Common Medical Clinic Supervisory Tasks<\/b><\/span><\/span><\/p><p><span class=\"TextRun SCXW31429900 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW31429900 BCX0\">The following are <\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">a sampling of the common <\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">medical clinic <\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">s<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">upervisory <\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">t<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">asks<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\"> that are usually performed by <\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">provider leads<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\"> (such as NP<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">s<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\"> or Physician<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">)<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\"> or assigned to the available<\/span> <span class=\"NormalTextRun SCXW31429900 BCX0\">office manager<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\"> or senior MOAs<\/span><span class=\"NormalTextRun SCXW31429900 BCX0\">.<\/span><\/span><span class=\"EOP SCXW31429900 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><ul><li><em><span class=\"TextRun SCXW163716289 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW163716289 BCX0\">Finance<\/span><\/span><\/em><span class=\"EOP SCXW163716289 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW37421280 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW37421280 BCX0\">Payroll<\/span><\/span><span class=\"EOP SCXW37421280 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW62623472 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW62623472 BCX0\">Paying bills<\/span><\/span><span class=\"EOP SCXW62623472 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW133072421 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133072421 BCX0\">Reviewing bookkeeping and financial documents<\/span><\/span><span class=\"EOP SCXW133072421 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW207012806 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207012806 BCX0\">End of year accounting (prepare T4s, statements, etc.)<\/span><\/span><span class=\"EOP SCXW207012806 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW42621770 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42621770 BCX0\">Banking activities (prepare cheque and reconciling info)\u202f<\/span><\/span><span class=\"EOP SCXW42621770 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW181106029 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181106029 BCX0\">Working with the bookkeeper\/providing oversight<\/span><\/span><span class=\"EOP SCXW181106029 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW261899042 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW261899042 BCX0\">Liaising with MSP\/Ministry<\/span><\/span><span class=\"EOP SCXW261899042 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW102238593 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW102238593 BCX0\">Reviewing the documents about billing\/funding<\/span><\/span><span class=\"EOP SCXW102238593 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW150461597 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150461597 BCX0\">HR<\/span><\/span><\/em> <span class=\"EOP SCXW150461597 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW117696649 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117696649 BCX0\">Preparing job posting, managing application <\/span><span class=\"NormalTextRun SCXW117696649 BCX0\">process,<\/span><span class=\"NormalTextRun SCXW117696649 BCX0\"> and interviewing candidates<\/span><\/span><span class=\"EOP SCXW117696649 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW58138003 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW58138003 BCX0\">Assigning tasks and responsibilities<\/span><\/span><span class=\"EOP SCXW58138003 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW80119569 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80119569 BCX0\">Performance reviews<\/span><\/span><span class=\"EOP SCXW80119569 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW34500264 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34500264 BCX0\">Mediating discussions and conflict resolution<\/span><\/span><span class=\"EOP SCXW34500264 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW216291351 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216291351 BCX0\">Developing\/<\/span><span class=\"NormalTextRun SCXW216291351 BCX0\">modifying<\/span><span class=\"NormalTextRun SCXW216291351 BCX0\"> HR <\/span><span class=\"NormalTextRun SCXW216291351 BCX0\">policies, <\/span><span class=\"NormalTextRun CommentStart SCXW216291351 BCX0\">protocols,<\/span> <span class=\"NormalTextRun SCXW216291351 BCX0\">and guidelines<\/span><\/span><span class=\"EOP SCXW216291351 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW150677944 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150677944 BCX0\">Planning or approving professional development<\/span><\/span><\/li><li><span class=\"TextRun SCXW94751935 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW94751935 BCX0\">Negotiating salary, raises, and benefits<\/span><\/span><span class=\"EOP SCXW94751935 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW4470178 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4470178 BCX0\">Operations and Workflow<\/span><\/span><\/em><ul><li><span class=\"TextRun SCXW152422438 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW152422438 BCX0\">Technology management (computer\/IT, equipment, phones)<\/span><\/span><span class=\"EOP SCXW152422438 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW100792056 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100792056 BCX0\">Develop <\/span><span class=\"NormalTextRun SCXW100792056 BCX0\">s<\/span><span class=\"NormalTextRun SCXW100792056 BCX0\">tandards for EMR and chart maintenance<\/span><\/span><span class=\"EOP SCXW100792056 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW132686033 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW132686033 BCX0\">Ensuring compliance with regulations and standards<\/span><\/span><span class=\"EOP SCXW132686033 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW116093284 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116093284 BCX0\">Coordinate\/prioritize daily work assignments<\/span><\/span><span class=\"EOP SCXW116093284 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW53508555 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW53508555 BCX0\">Connect with supporting organizations on behalf of staff (<\/span><span class=\"NormalTextRun SCXW53508555 BCX0\">NNPBC, <\/span><span class=\"NormalTextRun SCXW53508555 BCX0\">DoBC<\/span><span class=\"NormalTextRun SCXW53508555 BCX0\">, DTO, etc<\/span><span class=\"NormalTextRun SCXW53508555 BCX0\">.<\/span><span class=\"NormalTextRun SCXW53508555 BCX0\">)<\/span><\/span><span class=\"EOP SCXW53508555 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW149751418 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW149751418 BCX0\">Recruitment of locums<\/span><\/span><span class=\"EOP SCXW149751418 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW47164140 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW47164140 BCX0\">Marketing &amp; Communications<\/span><\/span><\/em><ul><li><span class=\"TextRun SCXW74687268 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW74687268 BCX0\">Develop materials for patient education (clinic posters, <\/span><span class=\"NormalTextRun SCXW74687268 BCX0\">self-care<\/span><span class=\"NormalTextRun SCXW74687268 BCX0\"> resources)<\/span><\/span><span class=\"EOP SCXW74687268 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW133604409 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133604409 BCX0\">Oversee patient satisfaction\/complaints (surveys, discussions, complaints, etc<\/span><span class=\"NormalTextRun SCXW133604409 BCX0\">.<\/span><span class=\"NormalTextRun SCXW133604409 BCX0\">)<\/span><\/span><span class=\"EOP SCXW133604409 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW94277677 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW94277677 BCX0\">Coordinate internal &amp; external communication<\/span><\/span><span class=\"EOP SCXW94277677 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW51302106 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51302106 BCX0\">Develop communication guides and templates<\/span><\/span><span class=\"EOP SCXW51302106 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW169419638 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169419638 BCX0\">Liaise between the staff (and providers)<\/span><\/span><span class=\"EOP SCXW169419638 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW43030021 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43030021 BCX0\">Facilitate discussions between providers<\/span><\/span><span class=\"EOP SCXW43030021 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><em><span class=\"TextRun SCXW75184773 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75184773 BCX0\">Clinic Meetings and Strategic Planning<\/span><\/span><span class=\"EOP SCXW75184773 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/em><ul><li><span class=\"TextRun SCXW63598164 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63598164 BCX0\">Help to prepare for meeting (agendas, material) and follow up on commitments<\/span><\/span><span class=\"EOP SCXW63598164 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW16201486 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16201486 BCX0\">Overseeing reporting from staff (including development of templates)<\/span><\/span><span class=\"EOP SCXW16201486 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW15386751 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW15386751 BCX0\">Help with establishing\/implementing goals, <\/span><span class=\"NormalTextRun SCXW15386751 BCX0\">objectives<\/span><span class=\"NormalTextRun SCXW15386751 BCX0\">, <\/span><span class=\"NormalTextRun SCXW15386751 BCX0\">policies,<\/span><span class=\"NormalTextRun SCXW15386751 BCX0\"> and systems<\/span><\/span><span class=\"EOP SCXW15386751 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW77046405 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77046405 BCX0\">Assisting<\/span><span class=\"NormalTextRun SCXW77046405 BCX0\"> in the development of <\/span><span class=\"NormalTextRun SCXW77046405 BCX0\">clinic\u2019s <\/span><span class=\"NormalTextRun SCXW77046405 BCX0\">mission and vision (long term plans)<\/span><\/span><span class=\"EOP SCXW77046405 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW178794712 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178794712 BCX0\">Developing<\/span><span class=\"NormalTextRun SCXW178794712 BCX0\"> cost effective procedures and alternatives for administrative and operational areas<\/span><\/span><span class=\"EOP SCXW178794712 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW211570053 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211570053 BCX0\">Organizing clinic meetings<\/span><\/span><span class=\"EOP SCXW211570053 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p><strong><span class=\"TextRun MacChromeBold SCXW141622949 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141622949 BCX0\">Common Office Manager <\/span><span class=\"NormalTextRun SCXW141622949 BCX0\">Basic Roles and Responsibilities<\/span><\/span><span class=\"EOP SCXW141622949 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/p><p><span data-contrast=\"auto\">In addition to the tasks outlined above, there are a few tasks focused on staff and operational management that are performed by an office manager or senior MOA, with oversight provided by and co-developed by a provider lead or clinic owner.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span class=\"TextRun SCXW153196532 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153196532 BCX0\">These tasks usually include:<\/span><\/span><span class=\"EOP SCXW153196532 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW188464807 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW188464807 BCX0\">Create provider schedule and day sheets<\/span><\/span><\/li><li><span class=\"TextRun SCXW104432768 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW104432768 BCX0\">Create staff schedules<\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW38448476 BCX0\">Support billings <\/span><span class=\"NormalTextRun SCXW38448476 BCX0\">submission<\/span><\/li><li><span class=\"TextRun SCXW188608246 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW188608246 BCX0\">Procurement and vendor management<\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW30913647 BCX0\">M<\/span><span class=\"NormalTextRun SCXW30913647 BCX0\">aintains and updates manuals and templates<\/span><\/li><li><span class=\"TextRun SCXW20836988 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW20836988 BCX0\">Perform bookkeeping activities\u00a0<\/span><\/span><\/li><li><span class=\"TextRun SCXW60093805 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW60093805 BCX0\">Reconciles accounts (Visa, bank account, etc.)\u00a0<\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW124475115 BCX0\">Manage accounts payable and process <\/span><span class=\"NormalTextRun SCXW124475115 BCX0\">payroll <\/span><\/li><li><span class=\"TextRun SCXW182798214 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW182798214 BCX0\">Manage personnel benefits and files\u00a0<\/span><\/span><\/li><li><span class=\"TextRun SCXW39898506 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW39898506 BCX0\">HR\/personnel management<\/span><\/span><\/li><\/ul><p>\u00a0<\/p><p><strong><span class=\"TextRun MacChromeBold SCXW183529235 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW183529235 BCX0\">Common Medical Office Assistant Roles and<\/span><span class=\"NormalTextRun SCXW183529235 BCX0\"> Responsibilities:<\/span><\/span><span class=\"EOP SCXW183529235 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/strong><\/p><p><span class=\"TextRun SCXW217475267 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW217475267 BCX0\">In most clinics s<\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">upport <\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">staff p<\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">erform <\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">several<\/span><span class=\"NormalTextRun SCXW217475267 BCX0\"> important tasks<\/span><span class=\"NormalTextRun SCXW217475267 BCX0\"> to ensure smooth operations. Depending on <\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">provider <\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">preferences, the tasks performed by MOAs can vary <\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">among<\/span><span class=\"NormalTextRun SCXW217475267 BCX0\"> clinics. The following are a sampling of general tasks performed by <\/span><span class=\"NormalTextRun SCXW217475267 BCX0\">clinic staff.<\/span><\/span><span class=\"EOP SCXW217475267 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW256226786 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256226786 BCX0\">Patient Facing Tasks<\/span><\/span><ul><li><span class=\"TextRun SCXW131869955 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW131869955 BCX0\">Answering phones\/greeting patients<\/span><\/span><\/li><li><span class=\"TextRun SCXW23039633 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW23039633 BCX0\">Verifying patient information<\/span><\/span><\/li><li><span class=\"TextRun SCXW145604856 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145604856 BCX0\">Schedule appts\/follow ups<\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW64156150 BCX0\">Ushering<\/span><span class=\"NormalTextRun SCXW64156150 BCX0\"> patients<\/span><span class=\"NormalTextRun SCXW64156150 BCX0\"> to room<\/span><span class=\"NormalTextRun SCXW64156150 BCX0\">s<\/span><\/li><li><span class=\"TextRun SCXW4258602 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4258602 BCX0\">Monitoring patients in waiting room<\/span><\/span><\/li><li><span class=\"TextRun SCXW153024356 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW153024356 BCX0\">Post visit interactions (printing\/<\/span><span class=\"NormalTextRun SCXW153024356 BCX0\">explaining)<\/span><\/span><span class=\"EOP SCXW153024356 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW88376281 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88376281 BCX0\">Administrative Tasks<\/span><\/span><ul><li><span class=\"TextRun SCXW161701637 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161701637 BCX0\">Responding to office mail\/emails<\/span><\/span><\/li><li><span class=\"TextRun SCXW107998188 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW107998188 BCX0\">Referral and appointment follow up <\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW160029788 BCX0\">Inventory monitoring (supplies, vaccines <\/span><span class=\"NormalTextRun SCXW160029788 BCX0\">etc.)<\/span><\/li><li><span class=\"TextRun SCXW152840335 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW152840335 BCX0\">Room maintenance and disinfection<\/span><\/span><\/li><li><span class=\"TextRun SCXW32525126 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW32525126 BCX0\">Support<\/span><span class=\"NormalTextRun SCXW32525126 BCX0\"> Teleplan encounter, shift <\/span><span class=\"NormalTextRun SCXW32525126 BCX0\">code<\/span><span class=\"NormalTextRun SCXW32525126 BCX0\"> and private billing submissions<\/span><\/span><span class=\"EOP SCXW32525126 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW4467105 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW4467105 BCX0\">If needed, s<\/span><span class=\"NormalTextRun SCXW4467105 BCX0\">upport <\/span><span class=\"NormalTextRun SCXW4467105 BCX0\">LFP<\/span><span class=\"NormalTextRun SCXW4467105 BCX0\">\/MSP submissions<\/span><span class=\"NormalTextRun SCXW4467105 BCX0\"> for other providers<\/span><\/span><span class=\"EOP CommentStart SCXW4467105 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW78622921 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW78622921 BCX0\">Carry out Provincial Attachment System (PAS) related administration<\/span><\/span><span class=\"EOP SCXW78622921 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW116122798 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW116122798 BCX0\">Non-EMR document management<\/span><\/span><\/li><li><span class=\"TextRun SCXW72243291 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72243291 BCX0\">Order supplies<\/span><\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW1507711 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW1507711 BCX0\">EMR and Chart Maintenance Tasks<\/span><\/span><ul><li><span class=\"TextRun SCXW225417546 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW225417546 BCX0\">Updating patient files<\/span><\/span><\/li><li><span class=\"TextRun SCXW210866323 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW210866323 BCX0\">Scan and attach labs\/reports etc.<\/span><\/span><\/li><li><span class=\"TextRun SCXW105014030 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW105014030 BCX0\">Setting up automated processes<\/span><\/span><\/li><li><span class=\"TextRun SCXW250150612 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW250150612 BCX0\">Maintain\/prepare dashboards\/reports etc.<\/span><\/span><\/li><li><span class=\"NormalTextRun SCXW52103121 BCX0\">Preparing chart for external recipients (transfers, legal <\/span><span class=\"NormalTextRun SCXW52103121 BCX0\">etc.) <\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW178881066 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178881066 BCX0\">Clinical-Related Tasks<\/span><\/span><ul><li><span class=\"TextRun SCXW236813906 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW236813906 BCX0\">Triage patients over telephone<\/span><\/span><\/li><li><span class=\"TextRun SCXW181886262 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181886262 BCX0\">Take\/record vital signs and\/or patient history<\/span><\/span><\/li><li><span class=\"TextRun SCXW123960270 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW123960270 BCX0\">Collect\/prepare lab specimens<\/span><\/span><\/li><li><span class=\"TextRun SCXW42490433 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42490433 BCX0\">Attend\/shadow sensitive examinations\/procedures<\/span><\/span><span class=\"EOP SCXW42490433 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW214277613 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214277613 BCX0\">Notify patients of lab results\/convey provider comment<\/span><span class=\"NormalTextRun SCXW214277613 BCX0\">s<\/span><\/span><span class=\"EOP SCXW214277613 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"NormalTextRun SCXW47789337 BCX0\">Support procedures (pap set up, immunizations, minor surgery <\/span><span class=\"NormalTextRun SCXW47789337 BCX0\">etc.) <\/span><\/li><\/ul><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4cac9a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4cac9a1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46c3b3a\" data-id=\"46c3b3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41f2a85 elementor-widget elementor-widget-text-editor\" data-id=\"41f2a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span class=\"TextRun SCXW32403235 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW32403235 BCX0\" data-ccp-parastyle=\"heading 4\">Task Delegation Best <\/span><span class=\"NormalTextRun SCXW32403235 BCX0\" data-ccp-parastyle=\"heading 4\">P<\/span><span class=\"NormalTextRun SCXW32403235 BCX0\" data-ccp-parastyle=\"heading 4\">ractices<\/span><\/span><span class=\"EOP SCXW32403235 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:80,&quot;335559739&quot;:40}\">\u00a0<\/span><\/strong><\/p><p><span class=\"TextRun SCXW126730496 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW126730496 BCX0\">Effective task delegation is critical to the smooth operation of a medical clinic. Proper delegation not only enhances efficiency but also ensures that responsibilities are carried out by the <\/span><span class=\"NormalTextRun SCXW126730496 BCX0\">appropriate people<\/span><span class=\"NormalTextRun SCXW126730496 BCX0\">,<\/span><span class=\"NormalTextRun SCXW126730496 BCX0\"> promoting high-quality patient care and staff satisfaction.\u00a0<\/span><\/span><span class=\"EOP SCXW126730496 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW257920250 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW257920250 BCX0\">Below are <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">suggest<\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">ions for <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">effectively <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">delegating <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">administrative <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">tasks <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">in a <\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">primary care setting<\/span> <span class=\"NormalTextRun SCXW257920250 BCX0\">that clinic owners may want to adopt<\/span><span class=\"NormalTextRun SCXW257920250 BCX0\">:<\/span><\/span><span class=\"EOP SCXW257920250 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><ol><li><span class=\"TextRun SCXW125952869 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125952869 BCX0\">Define Roles and Responsibilities Clearly<\/span><\/span><span class=\"EOP SCXW125952869 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:426,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW205927984 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW205927984 BCX0\">Use job descriptions <\/span><span class=\"NormalTextRun SCXW205927984 BCX0\">developed <\/span><span class=\"NormalTextRun SCXW205927984 BCX0\">to <\/span><span class=\"NormalTextRun SCXW205927984 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW205927984 BCX0\"> tasks that align with <\/span><span class=\"NormalTextRun SCXW205927984 BCX0\">each position and hire those with <\/span><span class=\"NormalTextRun SCXW205927984 BCX0\">appropriate <\/span><span class=\"NormalTextRun SCXW205927984 BCX0\">skills<\/span> <span class=\"NormalTextRun SCXW205927984 BCX0\">to fill that role<\/span><\/span><span class=\"EOP SCXW205927984 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW66128838 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW66128838 BCX0\">Establish a clear understanding of each team member&#8217;s role<\/span><\/span><span class=\"EOP SCXW66128838 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW184595859 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW184595859 BCX0\">Ensure team members understand which tasks they are <\/span><span class=\"NormalTextRun SCXW184595859 BCX0\">responsible <\/span><span class=\"NormalTextRun SCXW184595859 BCX0\">to perform\u00a0<\/span><\/span><span class=\"EOP SCXW184595859 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW230090437 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW230090437 BCX0\">outline clear reporting expectations and <\/span><span class=\"NormalTextRun SCXW230090437 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW230090437 BCX0\"> who <\/span><span class=\"NormalTextRun SCXW230090437 BCX0\">will oversee tasks and <\/span><span class=\"NormalTextRun SCXW230090437 BCX0\">help troubleshoot issues<\/span><\/span><span class=\"EOP SCXW230090437 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW17796732 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW17796732 BCX0\">Match Tasks to Appropriate Personnel<\/span><\/span><span class=\"EOP SCXW17796732 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:426,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[0]}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW42149567 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW42149567 BCX0\">Delegate tasks based on individual skills, training, and <\/span><span class=\"NormalTextRun SCXW42149567 BCX0\">scope of work<\/span><\/span><span class=\"EOP SCXW42149567 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW174943893 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW174943893 BCX0\">Consider workload balance when assigning tasks to prevent burnout and ensure fairness.<\/span><\/span><span class=\"EOP SCXW174943893 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW155273617 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW155273617 BCX0\">Ensure all delegated tasks <\/span><span class=\"NormalTextRun SCXW155273617 BCX0\">comply with<\/span><span class=\"NormalTextRun SCXW155273617 BCX0\"> legal and regulatory requirements<\/span><\/span><span class=\"EOP SCXW155273617 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW102598336 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW102598336 BCX0\">Provide Clear Instructions<\/span><\/span><span class=\"EOP SCXW102598336 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:567,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;335559991&quot;:501,&quot;469777462&quot;:[720,426],&quot;469777927&quot;:[0,0],&quot;469777928&quot;:[0,8]}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW26978427 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW26978427 BCX0\">Clearly communicate the specific expectations, <\/span><span class=\"NormalTextRun SCXW26978427 BCX0\">and <\/span><span class=\"NormalTextRun SCXW26978427 BCX0\">goals<\/span> <span class=\"NormalTextRun SCXW26978427 BCX0\">for <\/span><span class=\"NormalTextRun SCXW26978427 BCX0\">each <\/span><span class=\"NormalTextRun SCXW26978427 BCX0\">delegated task<\/span><\/span><span class=\"EOP SCXW26978427 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW199640697 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW199640697 BCX0\">Outline <\/span><span class=\"NormalTextRun SCXW199640697 BCX0\">expected timeline and <\/span><span class=\"NormalTextRun SCXW199640697 BCX0\">define<\/span><span class=\"NormalTextRun SCXW199640697 BCX0\"> the urgency<\/span><span class=\"NormalTextRun SCXW199640697 BCX0\">\/<\/span><span class=\"NormalTextRun SCXW199640697 BCX0\">importance level of the task<\/span><span class=\"NormalTextRun SCXW199640697 BCX0\">s<\/span><\/span><span class=\"EOP SCXW199640697 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW43653590 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43653590 BCX0\">Confirm team members understand the instructions and have the resources <\/span><span class=\"NormalTextRun SCXW43653590 BCX0\">needed<\/span><span class=\"NormalTextRun SCXW43653590 BCX0\"> to complete the task effectively<\/span><\/span><span class=\"EOP SCXW43653590 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW169045872 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169045872 BCX0\">If possible, p<\/span><span class=\"NormalTextRun SCXW169045872 BCX0\">rovide written guidelines or checklists if needed for complex or recurring tasks<\/span><\/span><span class=\"EOP SCXW169045872 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW171126246 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171126246 BCX0\">Empower Staff Through Training and Support<\/span><\/span><span class=\"EOP SCXW171126246 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:426,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[720,426,567],&quot;469777927&quot;:[0,0,0],&quot;469777928&quot;:[0,8,1]}\">\u00a0<\/span><ul><li><span class=\"TextRun SCXW27509008 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW27509008 BCX0\">Offer training <\/span><span class=\"NormalTextRun SCXW27509008 BCX0\">(<\/span><span class=\"NormalTextRun SCXW27509008 BCX0\">when possible<\/span><span class=\"NormalTextRun SCXW27509008 BCX0\">)<\/span><span class=\"NormalTextRun SCXW27509008 BCX0\"> to enhance staff competence<\/span><\/span><span class=\"EOP SCXW27509008 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW207076125 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW207076125 BCX0\">Provide mentorship and on-the-job support to promote professional growth and skill development.<\/span><\/span><span class=\"EOP SCXW207076125 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW228027326 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW228027326 BCX0\">Ensure staff <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">understands <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">what <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">options <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">they have <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">when they need to cl<\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">arify <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">questions and <\/span><span class=\"NormalTextRun SCXW228027326 BCX0\">seek guidance\u00a0<\/span><\/span><span class=\"EOP SCXW228027326 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"NormalTextRun SCXW46531848 BCX0\">Review progress<\/span><span class=\"NormalTextRun SCXW46531848 BCX0\"> and Provide Feedback<\/span><ul><li><span class=\"TextRun SCXW136097322 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136097322 BCX0\">check in with staff to <\/span><span class=\"NormalTextRun SCXW136097322 BCX0\">review p<\/span><span class=\"NormalTextRun SCXW136097322 BCX0\">rogress on delegated tasks and address any challenges<\/span><\/span><span class=\"EOP SCXW136097322 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW196993162 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196993162 BCX0\">Provide constructive feedback to reinforce <\/span><span class=\"NormalTextRun SCXW196993162 BCX0\">satisfactory performance<\/span><span class=\"NormalTextRun SCXW196993162 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW196993162 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW196993162 BCX0\"> areas for improvement<\/span><\/span><span class=\"EOP SCXW196993162 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW136692656 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136692656 BCX0\">Recognize and <\/span><span class=\"NormalTextRun SCXW136692656 BCX0\">celebrate<\/span><span class=\"NormalTextRun SCXW136692656 BCX0\"> team members&#8217; contributions<\/span><\/span><span class=\"EOP SCXW136692656 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW239081950 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239081950 BCX0\">Foster a Culture of Accountability<\/span><\/span><ul><li><span class=\"TextRun SCXW216926809 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216926809 BCX0\">Clearly define accountability for each delegated task and <\/span><span class=\"NormalTextRun SCXW216926809 BCX0\">encourage <\/span><span class=\"NormalTextRun SCXW216926809 BCX0\">staff to take ownership of the task and <\/span><span class=\"NormalTextRun SCXW216926809 BCX0\">do not<\/span><span class=\"NormalTextRun SCXW216926809 BCX0\"> over-supervise<\/span><\/span><span class=\"EOP SCXW216926809 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW60743525 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW60743525 BCX0\">Create a supportive environment that encourages problem-solving and continuous learning<\/span><\/span><span class=\"EOP SCXW60743525 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW154818372 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW154818372 BCX0\">Address any errors or miscommunications promptly and constructively to prevent recurrence<\/span><\/span><span class=\"EOP SCXW154818372 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><li><span class=\"TextRun SCXW91240764 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW91240764 BCX0\">Evaluate and Adjust<\/span><\/span><ul><li><span class=\"TextRun SCXW208597197 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208597197 BCX0\">Periodically review delegation practices to <\/span><span class=\"NormalTextRun SCXW208597197 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW208597197 BCX0\"> areas for improvement<\/span><\/span><span class=\"EOP SCXW208597197 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW113337041 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW113337041 BCX0\">Solicit feedback from staff on the delegation process and adjust workflows as needed<\/span><\/span><span class=\"EOP SCXW113337041 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e170b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e170b7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3bbfd50\" data-id=\"3bbfd50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-091fe1a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"091fe1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-901182b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"901182b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae3ff5b\" data-id=\"ae3ff5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba0b248 elementor-widget elementor-widget-text-editor\" data-id=\"ba0b248\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span class=\"TextRun SCXW232855123 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW232855123 BCX0\" data-ccp-parastyle=\"heading 3\">Additional Resources<\/span><\/span><span class=\"EOP SCXW232855123 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335572079&quot;:4,&quot;335572080&quot;:1,&quot;335572081&quot;:12431474,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a8cfa6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a8cfa6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2874ab1\" data-id=\"2874ab1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fbc82d elementor-widget elementor-widget-text-editor\" data-id=\"9fbc82d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW213370239 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW213370239 BCX0\">Preparing for the unexpected is a critical aspect of running a<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">ny<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\"> business<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">. For <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">medical clinics<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\"> have <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">a<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">n emergency plan<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\"> is not just a nice to have but a <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">WorkSafeBC <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">requirement<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">. <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">Clinics should also strongly consider creating a business continuity plan<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\"> to <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">ensure recover<\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">y of <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">critical <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">practice <\/span><span class=\"NormalTextRun SCXW213370239 BCX0\">elements, such as medical records, during unexpected disruptions.\u00a0<\/span><\/span><span class=\"EOP SCXW213370239 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW59881904 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW59881904 BCX0\">The <\/span><span class=\"NormalTextRun SCXW59881904 BCX0\">objectives<\/span><span class=\"NormalTextRun SCXW59881904 BCX0\"> of an emergency plan are<\/span><span class=\"NormalTextRun SCXW59881904 BCX0\">:<\/span><\/span><span class=\"EOP SCXW59881904 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><ul><li><span class=\"TextRun SCXW11543161 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11543161 BCX0\">Identifying<\/span><span class=\"NormalTextRun SCXW11543161 BCX0\"> patients, and other parties who need to be notified during an adverse event<\/span><\/span><span class=\"EOP SCXW11543161 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW228570536 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW228570536 BCX0\">Creating a plan to help avoid confusion during a crisis by documenting, testing, and reviewing response and recovery procedures<\/span><\/span><span class=\"EOP SCXW228570536 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW241262673 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW241262673 BCX0\">Identifying<\/span><span class=\"NormalTextRun SCXW241262673 BCX0\"> essential services to your business and ensuring <\/span><span class=\"NormalTextRun SCXW241262673 BCX0\">timely<\/span><span class=\"NormalTextRun SCXW241262673 BCX0\"> retrieval of critical records<\/span><\/span><span class=\"EOP SCXW241262673 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span class=\"TextRun SCXW112829906 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW112829906 BCX0\">Ensuring you and your business are prepared for the unexpected<\/span><\/span><span class=\"EOP SCXW112829906 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><p><span class=\"TextRun SCXW169118521 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169118521 BCX0\">Th<\/span><span class=\"NormalTextRun SCXW169118521 BCX0\">e<\/span> <span class=\"NormalTextRun SCXW169118521 BCX0\">Doctors of <\/span><span class=\"NormalTextRun SCXW169118521 BCX0\">BC<\/span><span class=\"NormalTextRun SCXW169118521 BCX0\">\u2019s <\/span><\/span><a class=\"Hyperlink SCXW169118521 BCX0\" href=\"https:\/\/www.doctorsofbc.ca\/contingency-planning\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW169118521 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><strong><span class=\"NormalTextRun SCXW169118521 BCX0\" data-ccp-charstyle=\"Hyperlink\">emergency preparedness plan <\/span><\/strong><span class=\"NormalTextRun SCXW169118521 BCX0\" data-ccp-charstyle=\"Hyperlink\"><strong>toolkit<\/strong><\/span><\/span><\/a><span class=\"TextRun SCXW169118521 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169118521 BCX0\"> has valuable <\/span><span class=\"NormalTextRun SCXW169118521 BCX0\">information for those <\/span><span class=\"NormalTextRun SCXW169118521 BCX0\">seeking<\/span><span class=\"NormalTextRun SCXW169118521 BCX0\"> to learn more.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c0182e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c0182e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1dc016\" data-id=\"b1dc016\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18a6640 elementor-widget elementor-widget-text-editor\" data-id=\"18a6640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Click here for section C: <a href=\"https:\/\/www.nnpbc.com\/np-content\/index.php\/communications-marketing\/\" target=\"_blank\" rel=\"noopener\">Communications &amp; Marketing<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Running a practice can get complicated\u2014managing staff and making complex business decisions can become an overwhelming addition to providing patient care. An effective clinic relies on streamlined workflows that are [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6553","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages\/6553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/comments?post=6553"}],"version-history":[{"count":5,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages\/6553\/revisions"}],"predecessor-version":[{"id":6660,"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/pages\/6553\/revisions\/6660"}],"wp:attachment":[{"href":"https:\/\/www.nnpbc.com\/np-content\/index.php\/wp-json\/wp\/v2\/media?parent=6553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}